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Business Profile

Amusement Parks

Funland

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Faye S

    Date: 11/14/2024

    I booked my childs birthday party at the ************** location. At the time of booking, I received a confirmation and thought everything was fine. The communication for this party was poorly handled. I called to ask some questions and one of the associates was knowledgeable and answered all of my questions.A week prior to the actual date of the party, I received an email with the final pricing and was told to let the event manager (***** ****) know if my headcount changed. I replied on the same day and as some time went by I never received a follow up confirming the final headcount. I also mentioned in another email I sent to the event manager about the room size. I needed one that could fit at least 30 people to include adults. No response. I called and spoke to someone again and they assured me the room size I needed was available. I asked about set up time and they told me someone had the room before my scheduled time and I couldnt set up until they were done cleaning. Fair enough. When I arrived (15 minutes prior as stated) I was told the room was ready. This room could not fit the capacity of my party and some had to stand outside of the door. Unacceptable. We worked with it, but it was crowded and that is not what I confirmed ahead of time. The hosts for these parties dont do much. I had to serve all the food.I ordered some wings about 35 minutes prior to our end time and they didnt arrive until the end time and the host told one of my family members the room time was up.I was sent a text asking for my rating of the services I received and nearly $700 later, a low rating was at best. The general manager, **** reached out to me and I explained why I rated the way I did (since he said they take these matters seriously) and he mentioned that he would call me back within a day or two. Its been four. I caution others to explore other options where they can really get their moneys worth.

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