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Business Profile

Medical Case Management

Moms In Motion, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Moms In Motion, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint on behalf of my mother, she signed up for this program almost a year ago. They have yet to get anything in order/fixed/help. They did send information into insurance company, and insurance company has set out notice to her. My mother has not seen any help, in the time we have waited for them to get their act together to get her help, she has taken and fell and caused herself more issues. When she called them this morning to inform them of all of this, she was told it would take another 21 days before anyone could come out and do more paperwork. This company really needs to be looked over.

      Business Response

      Date: 08/08/2023

      Unfortunately, we are unable to respond with specifics of any case because our client information is protected health info and is required to be kept private under HIPAA laws.  We will handle this matter privately with our client.

      Business Response

      Date: 08/09/2023

      I know you do not consider this a response, but there are Federal HIPAA laws that prevent me from discussing the specifics of any client case file.  Just as your doctor cannot share any of your medical information with anyone publicly, I CANNOT share PHI with the world on any of our clients.  This matter is being addressed directly with the client privately.

      Business Response

      Date: 09/25/2023

      The business notified BBB staff that the matter was resolved directly with the consumer.

      Customer Answer

      Date: 09/25/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:
      issue was never resolved. 

      Regards,

      ***************************

      Business Response

      Date: 10/04/2023

      This issue has been resolved effective 10/3/23.

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were not assigned a new Service Facilitator in time before Attendant Hours Authorization paperwork was due on July 1, 2023. We were without a Service Facilitator for several months with limited contact from the agency only to tell us that someone would be assigned as our new Service Facilitator. Attendant Hours Authorization ran out. When contacting the agency no one would return our calls or emails. Finally someone got back to us over a week ago. A new Service Facilitator came out to complete the re-authorization paperwork (took several hours when it should have taken an hour at most). They have not yet submitted the paperwork to the insurance company, so in the meantime our attendant (who takes care of my disabled son during the day) isn't getting paid for a full day's work. We have reached out to the Division Manager. They said they were handling it, but days later still the paperwork hasn't been submitted. It is going on almost a month now that our attendant hasn't received a full day's pay.

      Business Response

      Date: 08/07/2023

      I'm sorry that you have had a negative experience, however, we are unable to discuss details of any client case on a public forum.  Details of our clients' cases are protected by HIPAA and therefore this matter will be handled privately.

      Business Response

      Date: 08/07/2023

      Unfortunately, personal health information is protected by the federal HIPAA act.  I cannot discuss steps taken in regard to any case that we manage, by federal law.  Suffice it to say that my team has reached out to the complainant, action has been taken, and no further details can be provided.

      Customer Answer

      Date: 08/08/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    Moms In Motion, Inc is BBB Accredited.

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