Reviews

This profile includes reviews for Atlantic Union Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Atlantic Union Bank has 95 locations, listed below.

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  Atlantic Union Bank

  4300 Cox Road Glen Allen, VA 23060

  
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  Atlantic Union Bank

  111 W Washington St Middleburg, VA 20117-2602

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  Atlantic Union Bank

  4221 Walney Rd Chantilly, VA 20151-2987

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  Atlantic Union Bank

  43325 Junction Plz Ashburn, VA 20147-7762

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  Atlantic Union Bank

  8525 Rolling Rd Ste 100 Manassas, VA 20110-3676

Review Details

• Review fromPriscilla K

  Date: 06/05/2025

  1 star

  Priscilla K

  Date: 06/05/2025

  Terrible customer service. I had an old *** that hit its maturity date and I wanted to rollover to a different bank. I got a pre-renewal letter with the phone number to call. Left 3 messages in the 10 days leading up to the maturity date, never got a callback. So on the maturity date I called a different branch, they told me what form to fill out and I sent it. Got an email the next day that it was the wrong form. Got the next form filled out and faxed, called and emailed the next business day to ensure the fax was received. No response. Today is the last day of the ***** ******* they finally tell me the fax was never received, and it turns out the fax number they had emailed to me (and I had confirmed over the phone) was not the correct branch. At the advice of the other bank, I asked for an extension of the ***** period so we could get the form re-faxed and they said no. I asked to rollover into just a normal *** with no maturity dates, and they said they don't have those. I will never ever ever have dealings with this bank again - no one I have spoken to on the phone seems to know anything, if I can even get them to answer the phone. Run far, far away and don't let them hold your money hostage.
  

  Atlantic Union Bank

  Date: 06/16/2025

  Hello *********, we have confirmed that the Branch Manager has contacted you to discuss specifics around the *** transactions. We are sorry for the level of customer service you received, and the appropriate coaching conversations are underway. The branch manager did provide you with his direct contact information in the event you have future needs.

• Review fromVera J

  Date: 05/28/2025

  1 star

  Vera J

  Date: 05/28/2025

  Find you another bank. I filed a dispute becasue the merchant sent me a security camera/warranty that is defective and would not respoond back with a resolve but kept telling me to fill out a survey. So since they wouldn't bring no resolve I contacted Atlantic Union Bank. When you file the dispute they tell you; you have so many days to drop the documentations off to the bank to support your dispute. But how can they really investigate the dispute if they close it the next day. These people wouldn't give an address to return the product back to them until I wrote a review on their product. Mind you they waited until the 30 days to respond to me knowing their policy. So I am closing my account down and take my business over to Navy Federal.
  

  Atlantic Union Bank

  Date: 06/04/2025

  Hello ****, thank you for sharing your concerns. We have thoroughly reviewed your transactional dispute with ***. Since the payment was authorized by you, the dispute should be between you and the merchant. We apologize that the merchant has not been reactive to your complaint, and we sincerely hope that you are able to resolve your concerns with the merchant. If you have any questions, please reach out to our ******************** at **************. Thank you. -*****

• Review fromLevi D

  Date: 05/02/2025

  1 star

  Levi D

  Date: 05/02/2025

  Don't bother trying to use chat with this Bank. They're horrible they don't know what they're doing and they don't listen to the customer especially if you get a customer service representative named ********. Worst representative either, and completely incompetent
  

  Atlantic Union Bank

  Date: 05/12/2025

  Hello **** *****, thank you for sharing your feedback regarding your chat experience with Atlantic Union Bank. Our records confirm that you chatted in and reported that you had not yet received your permanent debit cards. The teammate reviewed and found that the cards had been ordered and should have arrived already. Since the cards had not yet arrived then we must consider them lost in the mail. The teammate advised you the cards would need to be closed and offered to either mail a new card or the customer could visit the branch for a new temporary card. If you still need assistance, please contact our ******************** and we can assist. Thank you.

• Review fromJoe K

  Date: 04/02/2025

  1 star

  Joe K

  Date: 04/02/2025

  It is clear to me that no one at ***, including the CEO's use their own systems. They just put in a new on-line system, which I use for bill pay, that is literally non-functional. The irony is that new systems are suppose to be an improvement of the old, but instead, in this case, take away vital functionality that was available in the old. It is a clumsy, frustrating, difficult system. If you try to provide feedback to *** forget it. If you go to their help function and type in the word feedback, it returns not found. This is all you need to know.
  

  Atlantic Union Bank

  Date: 04/03/2025

  Hello ***, thank you for sharing your honest feedback regarding your experience with our new online banking system. We are sorry to hear that you prefer the old platform over the new system. We have been listening to our customers and implementing updates that we hope to improve the overall customer experience within the app. Thank you.

• Review fromDaniel W

  Date: 11/13/2024

  1 star

  Daniel W

  Date: 11/13/2024

  This bank is absolute garbage they lock your card for bogus reasons and don't have support at night need to buy food late after a long day of work and your card is randomly locked? Tuff luck no food for you. Come tomorrow I will be canceling my bank account and moving on.
  

  Atlantic Union Bank

  Date: 12/05/2024

  Hello ******, Our records show the card was blocked on 11.10.24 and we sent a text to the phone number on file to verify a transaction on that same date. We also sent an email to the email address listed on the account profile. We didn't receive a response to either verification attempt, so the card was blocked. We want to ensure that our customers are protected against fraud, and we could've removed the block if we received your response.

• Review fromVirginia W

  Date: 07/16/2024

  1 star

  Virginia W

  Date: 07/16/2024

  I wish I had looked up the complaint website before I opened an account at this bank. They are deficient in customer service in multiple aspects. They are not consistent with their policies and are presently experiencing high turn over at our local branch. They do not return phone calls, although their recording does state that they will by next business day. They place holds on nationally recognized companies checks (even those that they have a business relationship with). They did this without an explanation or an apology. I am curious as to how much interest they were able to acquire from holding my almost 9k check. Is it even legal? Management locally is also not interested in resolving issues. They are more concerned with appearances than doing what is right to rectify a situation. I quite frankly have never been so aggravated and disgusted by a business in my life. This was even after my partner explained that we were stockholders in the bank and that we decided to invest because we perceived the bank to have a bright financial future. I will be closing our accounts and selling our stock, unless by some miracle someone from their corporate office issues an apology.
  

  Atlantic Union Bank

  Date: 07/23/2024

  *******************,Atlantic Union Bank has received the complaint that you filed with the Better Business Bureau; we appreciate this opportunity to address your concerns.We apologize that you feel the customer service at ************** is an issue because there is such a turnover of staff. We will have the branch staffed appropriately soon and we do value and appreciate your business. We did have the branch manager contact you to discuss in further detail, if you wish to speak to the Market Leader, we can certainly assist you with setting that up. We do apologize again for the inconvenience that this matter caused you and we are available to assist with any additional concerns you may have. Sincerely,********** ************************ of the President **********************

• Review fromDaniela L

  Date: 03/01/2024

  1 star

  Daniela L

  Date: 03/01/2024

  Absolutely no reason to discriminate against spanish speaking customers! I am bilingual and help my family who all have accounts here to make calls when their Spanish line is taking way too long to assist in after hours. Most have late afternoon jobs. How it works? I call the bank, merge the call, the actual customer verifies their information completely, after I translate what the bank representative has said. I do not answer for the actual customer ever. There is no reason to tell us you cannot assist us since there is a translation going on. That there is a Spanish line for a reason. I speak fluent English and Spanish so I should be able to use either line. Other employees have been more than helpful and accommodating with this. My only complaint is being told we cannot be helped if we are speaking Spanish. If you cannot handle customers speaking Spanish on your line as a bank representative then either make that known to your employer when being hired or do not take a job as the representation of a bank which is their customer service. We have been banking with this bank since it was named ************* Bank. This is the first and hopefully last discriminative incident. I would be more than glad to join the ABU **** to accommodate the Spanish speaking community. Let me know! This bank overall is wonderful and has great branches with excellent in person service.
  

  Atlantic Union Bank

  Date: 03/08/2024

  Hello *******, thank you for sharing your concerns. When calling into our ********************* we do offer bilingual support to assist Spanish speaking customers to provide a seamless experience. Our bilingual line is available Monday through Friday from 7am to 8pm EST and on Saturday from 7am-5pm EST except banking holidays. If customers are unable or prefer not to use this line, we would ask for the customer to verify their information and request permission to speak with the other individual on their behalf. This standard is designed to ensure that the Bank is able to identify its customers accurately and securely, and to protect their accounts from unauthorized access. We apologize if this was not the experience that you encountered. We would love the opportunity to research this further for you and ask that you reach out to us at ************** to provide additional information. Thank you for your loyal patronage with Atlantic Union Bank throughout the years. -*****

• Review fromAngelia S

  Date: 02/03/2024

  3 stars

  Angelia S

  Date: 02/03/2024

  Since they have updated the system I got a overdraft after I was told the balance,I thought it was ok to spend then I was told my direct deposit didn't completely come through I had transfered funds for bills I paid them but there is something missing the amount I transferred didn't post until today I hope my bills don't overdraft the phone said I had the money for the bills plus my deposit came in I'd hate to change banks due to the location I'm going to if I end up getting a overdraft and the amount of funds don't show up that's missing on Monday I can't afford or want to go through this again my deposit is automatic no matter what been in full no problem with the transfer it's strange but I'm going to find out what is going on so I'll have time to swing Banks for my next paycheck I got a 49 dollar over draft yesterday I had the funds for the utilities I paid?I calculated ahead of time and again to make sure that system is messed up
  

  Atlantic Union Bank

  Date: 02/09/2024

  Hello ********************, thank you for sharing. We have thoroughly reviewed your account with the information that has been provided here and found no errors. For the time period aligning with your review, you were not assessed any overdraft fees. If funds are transferred to cover the items before the daily cut off time on the day that the transactions are presented, Atlantic Union Bank will not assess a fee. When funds are received via direct deposit, the funds are available to you on the day the deposit is received. We are sorry to hear that you have decided to switch financial institutions and would be happy to discuss your experience in greater detail. If interested, please reach out to us at **************. Thank you. -*****

• Review fromMartha L

  Date: 12/29/2023

  1 star

  Martha L

  Date: 12/29/2023

  Since December 1st. I cannot get the automated system to give me the amount of our direct deposits. I call customer service and all I get told is that our direct deposits are pending for 4 business days, and I need to give them my drivers license number to make sure its me after they I gave them my ss# before the agent will tell me anything, she said that they need to make sure its me as my ss# could have been used by someone else. My response was if my wallet got stolen they can use my drivers license number, and I was told they could not give me any info regarding our account. Have been a client since Atlantic bought out my old bank going on 20 plus years. So we will be leaving Atlantic Bank as soon as we can find another bank.
  

  Atlantic Union Bank

  Date: 01/05/2024

  Hello ****************,We recently enhanced the telephone banking features of our ******************** by adding voice commands as well as enhanced identity verification. These changes were implemented to improve your overall customer experience. The security of your account is very important to us and our authentication process involves multiple factors to ensure the confidentiality of customer information and safety of our account relationships. We appreciate your feedback and are sorry to hear you were not satisfied with your experience.The account transactional history provided by the automated telephone banking provides information regarding transactions that have posted to the account. For questions regarding pending deposits, please follow the prompts to speak with a customer service representative for more information. As stated in our Funds Availability Policy, electronic direct deposits, made before our daily cut off time, are available the same business day as the day we receive your deposit. This balance information can also be accessed using our online and mobile banking services. We also invite you to visit Atlantic Union Bank website for additional resources regarding how deposits post to your account. If you would like to discuss further, please reach out to your local branch and a teammate will be happy to assist. Thank you. -*****

• Review fromCourtnee B

  Date: 12/01/2023

  1 star

  Courtnee B

  Date: 12/01/2023

  As a first-time homebuyer, I went with Sandy Spring Bank because they had the best rate and my mortgage representative was great. He has since moved on to a different bank and I have discovered he was the only good thing they had going for them. The customer service is terrible on the only number they provide. I have recently been dealing with an issue that took over 2 months to receive a definitive response from anyone between their local location and the 800 number. The final response I received was not helpful at all. I made numerous calls and sent numerous emails. And to clarify I called the 800 number, the local branch, and the representative I was told that is in charge of servicing my mortgage. Ironically, he was my final straw as he told me he would be helpful and proceeded to ignore me from October 31, 2023, to November 30, 2023, when he handed me off to a colleague after I voiced my concerns about my mishandling. This bank is a scam and they cannot handle their clients and it seems none of our business is valued. I can not in good conscience ever recommend them to another individual. I wish there were more that I could do to make awareness but, there's not much.
  

  Atlantic Union Bank

  Date: 12/20/2023

  At Sandy Spring Bank, we value our customers and the privacy of their information. Research indicates that your concerns have been addressed and you were provided with contact information for future concerns. Thank you for bringing your concerns to our attention.