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Business Profile

Internet Services

Business Over IP, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Business Over IP, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 62 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BOIP is the internet provider for my home. I was billed for services on 9/10/2024 and I have not had any internet service since 9/12/2024. I have made numerous calls and left voice and text messages requesting a call back. I have stated that I want to close my account and that I need to know how to return their modem equipment. I have not received any contact from this company since 9/16/2024. I am seeking your help to get this company to respond to my requests and to return the money paid for this months services not received.

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 9 or 10 months ago we paid BOIP $500 for home internet service and $115 per month. We consistently lose signal or have a very poor connection, making it difficult to even run 1 device. Five, nearly 6 days ago we lost all signal and have not been successful to talk with any person or be given any information. I am requesting a refund of the $500 set up fee as we have not even gotten through 1 year of poor service and will have to pay a different provider for service.

      Business Response

      Date: 10/09/2024

      Apologies! We are swamped and understaffed, however, we are responding to customers. We will process any internet service cancellation request and email cancellation confirmation, as soon as possible. We are refunding customers for time without service in September, as well as, refunding any overage charge should this happen before cancellation is processed.

      Customer Answer

      Date: 10/09/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait 14 calendar days for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
      I do want my BOIP account canceled in addition to the promised refund. 

      Regards,

      ******* ********



    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company provides internet. We lost connection 5 days ago, they refuse to tell us why. They refuse to call or text support. They will not answer the phones, they send you to a voicemail box for any reason (I.e. billing, new service, report an ************* support). They still want to withdraw our monthly payment but they are not providing said service. I dont think I should pay for a service NOT provided nor with any explanation as to why or how long service will be out.

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is an internet provider.We have been without internet since Thursday Sept. 12. Not only has service not been restored, but the company will not notify us of what to expect and when.

      Business Response

      Date: 10/09/2024

      Apologies! We are swamped and understaffed, however, we are responding to customers. We will process any internet service cancellation request and email cancellation confirmation, as soon as possible. We are refunding customers for time without service in September, as well as, refunding any overage charge should this happen before cancellation is processed. This unexpected large outage has been challenging and we apologize again for the inconvenience it has caused our valued customers!

      Customer Answer

      Date: 10/16/2024

        There has been no resolution to the complaint and no correspondence from the company.  

      Business Response

      Date: 07/15/2025

      The customer requested cancellation as of 9/12/23. His internet service was canceled on 10/17/24.

      We were running behind due to the large unexpected outage and being understaffed. The customer was not charged since he did not have service and requested cancellation. A support team member called him on 10/17/24 to let him know that his service had been cancelled and that his account had been closed.

       

      Customer Answer

      Date: 07/21/2025

       

       

      This company did little to complete this request.  My credit card company did it all.  There is no proper excuse for BOIP to handle this situation the way they did.   
      We have parted ways; I did receive the credit for the three months of no service.  My account is closed.  I hope this is the end of our dealing with them.  

      Thank you, BBB and Capital One.



      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      ***** **********



    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My internet has been out for over a week. I have left numerous voicemails, emailed and texted. The only response I've received has been an automated text message stating that they apologize for the inconvenience, to please be patient and that they will provide an update when they have more information. I responded to the text message requesting to cancel my service and received the same message as a reply. They deducted funds from my account on 9/16. I would appreciate if someone would please cancel my service and to stop deducting money from my account.

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Internet has been down for over a week. **************** will not respond. Went to physical location and it is locked, dark and no one is there. It appears they are defunk. They will not answer any phone calls or emails. There has been no resolution. They have my card information and are on autodraft. I need this stopped immediately.

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/13/2024 our internet through the company **** went out. This has happened numerous times before and is always extremely hard to reach someone. We have been charged for this month and have yet to hear a valid update or from a live person. Only thing we have heard is automated response via text message. We have gone to office during open office hours and sat there for 3 hours with no one coming to the office. We have requested to have someone actually call us and timeframe for outage has we require this for work purposes and the money has been taken out of our account. Seems extremely fishy that we cant get ahold of anyone, no one at the office during massive outage.

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Internet has been out for 4 days. No estimated restoration time even currently. Their voicemail box for outage line is full. Nobody answers phones or returns calls. Limited response via their text line. We need internet to work and 4 days later we still dont have any estimated restoration time.We pay $160/month.

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has completely lost my respect. We have lost internet many times with their service (which we have had since Nov 2020) and while it was annoying, they had previously always gotten back with us and worked diligently to help us find a solution. This past time we lost service on a Thursday afternoon and after many, calls, texts, emails, and messages we got one text back letting us know they didn't know when a fix would be in place and to please not call them and clog up their phone lines. It's now almost 5 days later and still crickets, no updates or even common courtesy to answer their phone lines. I deserve some sort of explanation so I can make a decision on other internet provider options.

    • Initial Complaint

      Date:07/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had internet service with BOIP for the last 4-5 years. The service has been okay and I have experienced several outages, which I know comes with the territory. My complaint is that BOIP advertises on their website exceptional customer service with fast response rates. However, I have not experienced this. I am currently requesting that my service be disconnected and have received little to no response with this. No call backs, no returned emails, etc. When you call the company to speak to customer service, it rings twice and you are immediately sent to a voicemail. I have left at least 3 voicemails in the past few days and sent countless emails with no response. I am simply asking to cancel my service and requesting that I am no longer billed.

      Business Response

      Date: 08/15/2024

      The internet service was cancelled and confirmed by billing. We appreciate and thank *********************** for being our customer for years!

       

       

    Business Over IP, LLC is NOT a BBB Accredited Business.

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