Complaints

This profile includes complaints for Patient First's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Patient First has 65 locations, listed below.

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  Patient First

  5000 Cox Rd Ste 100 Glen Allen, VA 23060-9263

  
• 

  Patient First

  7238 Mechanicsville Tpke Mechanicsvlle, VA 23111-3502

  
• 

  Patient First

  3370 Pump Rd Richmond, VA 23233-1130

  
• 

  Patient First

  5100 Eastern Ave Baltimore, MD 21224-2772

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  Patient First

  7116 Ritchie Hwy Glen Burnie, MD 21061-2904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just went to patient first to receive care and as I was registering with the female I was told that I had an outstanding balance of ******. Which is incorrect because the times that I have been to patient first I have gave them my insurance information which has been ******** for ********************************************************************************************************************************************** the system which obviously it hasnt because I havent been to patient first in almost 10 or more years. I tried calling the number I was give on the the card and was on hold for almost 20 minutes without anyone answering my call. How I can you get the issue resolved and straight if your representative are not going to do their job and answer the calls

  

  Business Response

  Date: 10/12/2022

  Good Morning, 

  I hope this finds you well. I have spoken with the patient to have this issue rectified. Thank you!

   

  Have a great day.

  Customer Answer

  Date: 10/12/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  Date:09/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into patient first on january 20,2022 had no insurance at the time so I pid the full amount out of pocket which was $207.00 3 months later they find out I have insurance so they filed with them charging them the amount that I had already paid them . Now im getting a bill in the mail asking for more money when honestly all they are doing is double dipping and scamming me and my insurance for more money

  

  Business Response

  Date: 09/30/2022

  Dear ****************:

  
  I am writing on behalf of Patient First in response to the enclosed complaint ID#******** for ****************************

  
  Both federal and state law prohibit health care providers like Patient First from disclosing any patients health information without the patients written authorization.  This is true even when the patient has filed a complaint with a third party such as the Better Business Bureau (BBB). 
  
  At Patient First, we strive to live up to our name and value our reputation for doing so.  We would strongly prefer to respond by addressing the enclosed complaint specifically, but are unable to do so unless and until the patient authorizes us in writing to do so. 

  We will respond to the patient directly with our findings.

  If you have any questions, please feel free to contact me at the telephone number listed below. I hope you have a wonderful day!

  Respectfully,

   

  *******************************

  Administrative Services Coordinator

  ************************

   

  
  

• Initial Complaint

  Date:08/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at this Patient First in ******** ******** on January 11,2022 At this time they did not have my primary insurance on file which I had just received through my work. 2 months later they had taken 430$ out of my personal checking account in order to cover the fees of this visit. I called my insurance and communicated with both them and Patient First in order to get the problem resolved and to start the claim process in order to receive my refund. A month went by and I called Patient First again because I still had not yet seen that the claim had been processed also following up with my Insurance to get this information. A couple months later and I still had not received a refund even though Patient First had all updated information and had been in contact with my Insurance provider eventually I went into Patient First in hopes to disbute the problem when I was told that my claim had been refiled a month in advanced following up with my Insurance I learned that I was lied to and Patient First had not even attemped to submit my claim until 2 days before I had went in and spoken with them. My insurance had now told me in the middle of June that the check had been sent out to Patient First in order to cover the costs of my visit Patient First refused to provide me with a refund even though they had talked to my Insurance who gave them the check number for the check that had been sent out along with my explination of benefits clarifying what I ended up paying as appose to what I should have paid for the visit. Here we are almost 8 months from the visit and I still have yet to receive my refund. Every time I call I get told that theres nothing further that they can do until they receive the payment that they have now told me they still have yet to receive from my provider even though it has now been almost 2 months since this check has been sent out to them.

  

  Business Response

  Date: 08/22/2022

  I called and spoke to patient regarding her concerns.

   

  Thank you~