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Business Profile

Small Appliance Dealers

Hamilton Beach Brands, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Dealers.

Complaints

This profile includes complaints for Hamilton Beach Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hamilton Beach Brands, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 193 total complaints in the last 3 years.
    • 76 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were gifted a Hamilton beach flex brew from a friend. Since the beginning the water sensor isnt working and says that it is empty when it isnt and it always says the needle needs to be cleaned weve YouTubed all the cleaning videos and it still doesnt work. I contacted the company explaining just this and they sent me cleaning videos and dismissed me. I went a new coffee maker this one is clearly defective and they need to honour their warranty!

      Business Response

      Date: 06/20/2025

      Hamilton Beach apologizes for the inconvenience. Please note that if the consumer does not clean the product, the reported complaint will continue to occur. What is being reported is not a defect. It is a matter of keeping the product clean. Thank you.

      Customer Answer

      Date: 06/20/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Perhaps you should actually read my complaint we clean it daily and it doesnt work. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ****** *****




      Business Response

      Date: 06/20/2025

      If the consumer would like a replacement, we will be happy to send one. Please let us know. Thank you. 

      Customer Answer

      Date: 06/20/2025

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      ****** *****

      **********************;

      ************************ k0L1C0



    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The mixer quit working after less than 2 months.The company provides no functional method of getting support, customer service, or making a warranty claim.When I posted a review of the product on the company website, the review didn't show up.

      Business Response

      Date: 06/05/2025

      Hamilton Beach apologizes for the inconvenience. A representative has communicated with the consumer and a replacement is being sent. Thank you. 

      Customer Answer

      Date: 06/05/2025

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      **** *******



    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We got a proctor silex electric kettle that will not turn off ,this the second one we got,and the same issue it boils turn off and then keeps heating even after it turn off,keeps heating after all the water gone, definitely a fire hazards, contacted the company they said just return it, I told theme about the potential Fire hazards and no response it's not about the money it's about a fire hazards

      Business Response

      Date: 06/03/2025

      Hamilton Beach apologizes for the inconvenience. A representative has been in contact with the consumer to discuss further steps. Thank you. 

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed 11/5/2024 Item worked less than 10 times Contacted ****** but purchase outside return window. Contacted Hamilton Beach and they sent email around May 15 asking for 2 weeks to research. I've received nothing since.

      Business Response

      Date: 06/02/2025

      Hamilton Beach apologizes for the inconvenience. An email was sent to the consumer 5.16 stating 

      We?are?unable?to issue a?refund?on any products not purchased directly through us with in the last 60 days.??
       
      If you would like a?refund, you will have to follow the?refund?policy of the retailer you purchased your unit from.?
       
      However, we will be more than happy to assist you with a warranty claim. If you would like to continue with your warranty claim, please reply to this email and?please do not discard your appliance.??

      Hamilton Beach has not received a response. If the consumer would like to file a warranty claim, please let us know so we can advise of the next steps. Thank you. 

      Customer Answer

      Date: 06/02/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ******* ******




    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      january 13 2025 bought model HB8436127995-02 credit card used 1 year waranty according to owners manual date now is may 2025 called manager will not give me a gift card on 5 18 2025 amoiunt ***** store ******* north ******* zip ***** in connetiucut

      Business Response

      Date: 05/20/2025

      Hamilton Beach apologizes for the inconvenience. The subject microwave is a licensed product.  Therefore, this incident is not handled by Hamilton Beach. We ask that you contact ************ for handling. Thank you. 

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *** or Madam,I am writing to submit a formal complaint regarding the handling of my warranty claim for a Hamilton Beach electric kettle, Consumer No. ******.The product failed within the warranty period, and after submitting all the required documentationincluding the series number and proof of purchaseI was informed that a replacement would be sent. However, I was then told I would have to pay $29.98 for shipping and handling.This charge is nearly half the value of the kettle itself, and I find this unacceptable, especially considering I have previously had a similar issue with another Hamilton Beach product where no such fee was required. The inconsistency in policy enforcement is frustrating and does not reflect a customer-focused approach.I have requested on multiple occasions that my concerns be escalated to a senior representative or the President of the company. My requests have not been properly addressed, and my experience with your customer service has left me feeling unheard and undervalued as a loyal customer.I am therefore requesting the **************** my shipping fee be waived, as a reasonable and fair resolution under warranty.2.That this complaint be formally reviewed by senior leadership or the Presidents office.3.That I receive a written response explaining the final decision and reasoning.If this matter is not resolved satisfactorily, I am prepared to take further action, including contacting consumer protection agencies in ****** and sharing my experience on public review platforms and social media.

      Business Response

      Date: 05/20/2025

      Hamilton Beach apologizes for the inconvenience. However, as stated to the consumer and referenced in the Limited Warranty stated in the use and care manual that accompanies the product at the time of purchase, the consumer is responsible for the shipping to return the product. We do not consider this a reason to change our policy at this time. Thank you. 

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Flexbrew coffeemaker (model #*****) from ********************************************** on 4/28/2025, and I received no order confirmation that day, but my credit card was charged. An online search for contact info yielded an email address and several phone numbers that referred me to the email address; no option to speak with anyone. I emailed and requested my order be cancelled, and received an automated reply stating that due to high service demand, it could take up to two weeks for response. On 4/30/2025, I finally received a reply to my correspondence, which was met with inquiry for additional information regarding my order, an order confirmation email followed later that day, which noted 4/30/2025 as the date of order placement. Over a few days we exchanged email messages, but I was denied order cancellation because the order was already in ********** the meantime, I purchased the item elsewhere, as it was intended to be an anniversary gift for my husband, and I was due to leave town for my fathers funeral. When I returned home, I requested and received return instructions, at my cost. When I went to the post office to return the item, I was informed that the address that I was given (Hamilton Beach Brands, Internet Return, RA# RA113413, *******************************************************) was invalid.

      Business Response

      Date: 05/15/2025

      Hamilton Beach has emailed the consumer regarding shipping costs. Thank you. 

    • Initial Complaint

      Date:05/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased item #***** Food Processor on October 1, 2024. The unit quit working yesterday October 30, 2024. I have emailed Hamilton Beach Brands **************** on October 31, 2025 asking for a refund. The reason for refund and not replacement was that I purchased the food processor early enough for my needs and it quit working when I needed it the most. I had to purchase another one instantly to finish the job. I had a catering job to do and I could not wait for replacement, I had to purchase one ****. I received a label to send the item back. I took a video of the Food Processor not working (you can hear the motor but blades don't turn), packed it in a box and sent it back. At this point I was told it will take six weeks from the date of receiving the item to let me know the status of the claim. The person I was corresponding with was not very helpful so I asked for the case to be escalated to the Manager. I emailed *** on January 10, 2025. Generic email was sent back to me repeating that it will take six weeks for the evaluation of the item. I responded that on January 12, 2025 it will be exactly 8 weeks from the date they received the package. I received an email on January 16, 2025 that they have received the results of the quality evaluation, and it was noted by their engineers that the unit operated as designed with no defect. Since the item has been deemed to be working as designed, I was informed that I am responsible for the cost of $14.99 to ship the unit back to me. My husband and I tried using the unit with different attachments before running out and getting the replacement. I am sure the unit was not working, we double checked and as I have mentioned in the beginning I made a video before we packed it to send it back. Everything was done correctly and within the warranty timeframe.I can provide the video any time, but it was to big to upload.

      Business Response

      Date: 05/15/2025

      Hamilton Beach apologizes for the inconvenience. A representative will contact the consumer regarding the shipping fee. Thank you. 

      Customer Answer

      Date: 05/15/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ***** *****




      Customer Answer

      Date: 05/22/2025

      The complaint has not been resolved. *** has not resolved it. They have reached out to me, but it has been lie after lie. Nothing is resolved. I have not send you any messages stating that it has been resolved!

      Business Response

      Date: 05/27/2025

      Hamilton Beach apologizes, but a voucher was processed on 5.16.25. Please explain what has not been resolved. Thank you. 

      Customer Answer

      Date: 05/27/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      First, HBB offered for money to come back to original form of payment. Then, its a voucher. My response was no voucher and I have not heard anything after that. If the voucher was issued on the 5/14 today is 5/27, what happened to it?

      Regards,

      ***** *****




      Business Response

      Date: 05/28/2025

      Hamilton Beach issued a check on 5.27.25. Thank you. 

      Customer Answer

      Date: 05/28/2025


      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      ***** *****



    • Initial Complaint

      Date:05/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My fianc and I ordered a coffee pot from Hamilton beach. It arrived broken. We mailed it back 5 weeks ago. We have sent two emails regarding the order and have not heard back. We have tried to reach out but they do not have a phone number they will only accept an email. They have yet to refund us for the coffee pot.

      Business Response

      Date: 05/12/2025

      Hamilton Beach apologizes for the inconvenience. We will contact the consumer to further discuss this matter. Thank you. 

    • Initial Complaint

      Date:05/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a bar fridge from ******* on August 28 2024 made by Hamilton Beach. In March of 2025 it stopped working. I called Hamilton Beach and they said they do not handle fridges and freezers so they gave me ************************** to deal with. After a 3 week period ************************** said the fridge in question is not there product. I told this to Hamilton Beach and they insisted ************************** is the company I have to deal with.

      Business Response

      Date: 05/05/2025

      The refrigerator is a licensed product and therefore, this incident would not be handled by Hamilton Beach.  If the consumer provides a model number, we can confirm if ****** is the contact. Thank you. 

    Hamilton Beach Brands, Inc. is NOT a BBB Accredited Business.

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