Business Profile

Small Appliance Dealers

Hamilton Beach Brands, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hamilton Beach Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

193 total complaints in the last 3 years.
76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Part in my fridge failed, company refuses to warrenty it or fix it. Claims I had 48 hours to find the defect, except the lart isn't visible where it was damaged.
Business Response
Date: 04/30/2025
Hamilton Beach licenses refrigerators. Therefore, this incident would be handled by a different company. Please call the telephone in the manual that accompanied the refrigerator. Thank you.
Customer Answer
Date: 04/30/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have been dealing with the numbers from the support pages and manual and I am being refused warrenty. You licensed it and it's your warrenty on YOUR product, I want YOU to deal with it. This isn't my job, my job was to purchase and use it and reach out to support. Your job is to ******** manufacturing defects which you are refusing to do.

Regards,

****** ******

Business Response
Date: 04/30/2025
If the consumer is willing to provide the model number, we can direct him to the company that would handle this matter. Thank you.
Customer Answer
Date: 04/30/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already stated I have contacted the proper 3rd party company and they are refusing to replace or even offer to sell me the part. Again, this is YOUR issue now, the 3rd party handling the warrenty is refusing to handle it.
I would appreciaitneit if you could approach this issue in good faith and READ my responses.

Regards,

****** ******

Customer Answer
Date: 04/30/2025
Ok, fridge model number is:

HBF1770/HZ0771
Business Response
Date: 05/01/2025
Please contact ********************* or **************. Thank you.
Customer Answer
Date: 05/01/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I HAVE and they refuse to honor the warrenty, if you bothered to read my previous messages you'd know this.

They are refusing to honor the warranty gor my ********* BEACH fridge, so I would like HAMILTON BEACH to fix the issue.

Regards,

****** ******
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date march 31 2025 for ****** from debit card # *******************
Business Response
Date: 04/28/2025
Hamilton Beach apologizes for the inconvenience, however, the refund has been issued. It appears that perhaps the consumer's card service provided should be contacted to check the status of accepting our refund. Thank you.
Initial Complaint
Date:04/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I gifted my wife the flex brew for our anniversary she was so excited this was in Feb well now here we are the frother broke I have been after this company for a part waited over 3 days to get a response via email from an agent who didnt even bother reading my email as she asked for a picture and part number both of these were provided ! I just want my cup !!!!!! The customer service is super the number to call goes straight to voicemail and no one bothers calling back! This is the last product Ill ever purchase from this company !!!
Business Response
Date: 04/14/2025
Hamilton Beach apologizes for the inconvenience. We emailed the consumer on 4.12.25, after receiving an email on 4.10.25. Another email was sent to the consumer on 4.14.25. We await a response. Thank you.
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After sending a screenshot of my purchase I was given a hard time, I then sent the invoice and heard crickets the person who was communicating with me went completely silent and never bothered with me again! I sent them proof and they went silent. No resolve to date!

Regards,

**** ********

Business Response
Date: 04/16/2025
Hamilton Beach last communicated with the consumer on 4.16.25. The consumer responded at 9:21am. A representative will get back to the consumer, as it has been just over an hour since the last message was received. Thank you.
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There is absolutely no reason to be condescending! I am rejecting this response from the business because the business still refuses to make things right! They just told me sorry yea youre covered under warranty but your coffee maker is no longer available so pick one of equal or lesser value and pay shipping! Are you serious????! Then they want me to trash my coffee maker that still works! The frother is a cup separate from the coffee maker when I reached out I specifically asked for the cup and cup alone or part to fix! This is insane !!! If need be Ill do a chargeback with my bank!! The fact that they refuse to refund or replace the unit or cup and want me to come out of pocket to send them more $ for shipping of a frother not the original! and want me to throw out my coffee maker ! Is this company a real company or is this a joke????

Regards,

**** ********
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a microwave from ******** 08/2024 the microwave stopped working 03/2025 I contacted hamilton beach 03/24/2025 via email and was told to contact another ***** I have made numerous phone calls and still do not have a resolution. I simply want either a fix for the microwave or a new one!
Business Response
Date: 04/09/2025
Hamilton Beach apologizes for the inconvenience. This microwave, however, is a licensed product. Therefore, this complaint would be handled by *******. Thank you.
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Product: Egg Cooker ************ Complaint. Was not accidenal sprayed. It was following directions per HB guidelines. *** got on cup and all lettering was wipped off. Poor quality product. Cheap ink and materials. Product should have not wiped off so easily. ****** product and not honoring warranty . Fear for ink on food that day meal was thrown out. I am seeking a replacement measuring cup as per there warranty. They are claiming it was user fault and not manufacturing.
Business Response
Date: 04/09/2025
Hamilton Beach apologizes for the inconvenience. A replacement part will need to be purchased. It will not be provided by the company. Thank you.
Customer Answer
Date: 04/09/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer are below.
Complaint. Was not accidenal sprayed. It was following directions per your guidelines. *** got on cup and all lettering was wipped off. Poor quality product. Cheap ink and materials. Product should have not wiped off so easily. ****** product and not honoring warranty. The ink then ruined the food that day thus created a potentially hazardous toxic meal prepared and had to be tossed out. I myself and kids were not going to eat Ink from their faulty product
Regards,

****** ********

Business Response
Date: 04/09/2025
Thank you for your response, however, it does not change our position in the matter. Thank you.
Customer Answer
Date: 04/09/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bbb please note. I will be opening a case with the ohio attorney General over selling faulty products. I will provide case number once assigned

Regards,

****** ********
Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a Hamilton Beach freezer from ****** in July of 2024. For the past 4-5 months, a thick coat of ice has been building inside (the device is a manual defrost unit), so I have to defrost the freezer almost every other week. After providing all of the necessary information to their warranty team, I was declined on the repair with the following reason:"... Please know that the unit you have right now is a manual defrost and it requires periodic defrosting. Once frost or ice starts building up, you need to defrost it manually. You may also refer to your manual. ...."They keep sending me the same pretext even after I mentioned that defrosting every 2 weeks was not normal.
Business Response
Date: 04/02/2025
Hamilton Beach apologizes for the inconvenience. The freezer is a licensed product and therefore Hamilton Beach does not handle this matter. We ask that the consumer call the telephone number located in the user manual. Thank you.
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Metal tray in Hamilton Beach Toaster Oven warps when oven is heated. ****** (store where purchased) would refund but suggested I contact H-B for replacement tray that would not warp, since toaster oven satisfactory except for the (defective) warping tray. Hamilton Beach customer service response was that I should find and purchase at my expense a suitable replacement tray for their defective product. (Specifically said not to use glass!!! Issue is with the ** metal tray, nothing to do with glass.)
Business Response
Date: 03/26/2025
Hamilton Beach apologizes for the inconvenience. We will process an order for a replacement pan. Thank you.
Customer Answer
Date: 03/26/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

******* ****

Customer Answer
Date: 04/14/2025
Hamilton Beach did offer to replace the tray, and so I agreed. However, it's been 2 weeks, and there's been no sign of a tray or anything else coming from Hamilton Beach.
Business Response
Date: 04/17/2025
Hamilton Beach apologizes for the inconvenience. A representative called and email the consumer on 4.17.25. Hamilton Beach awaits a response. Thank you.
Customer Answer
Date: 04/24/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

******* ****
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the blender is 1 and a half years old, with a three year warranty, ik has been used maybe a dozen times. Bought at Kohls,com, they wont accept the return saying it is past their 90 day window and to contact Hamilton Beach, there return procedure is so onerous, it discourages returns or refunds
Business Response
Date: 04/01/2025
Hamilton Beach apologizes for the inconvenience. A representative will contact the consumer to further discuss this matter. Thank you.
Customer Answer
Date: 04/07/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
Company said they would get back to me with a solution and I have not heard anything from them
Regards,

******* ******

Customer Answer
Date: 04/07/2025
The blender was ordered through *********, approximately 18 months ago. It carrys a three year warranty. We probably used it less than dozen times and two of the buttons dont work. I attempted to return it to kohls, but it was outside their return window and suggested I return it to Hamilton beach. When I went on the website, the return process is so onerous, I gave up trying to make it work
Business Response
Date: 04/09/2025
Hamilton Beach apologizes for the inconvenience. A representative attempted to call and email the consumer on 4.9.25.
.
Customer Answer
Date: 04/17/2025
this is in regard to complaint ********, In did send a response that the company had said they would contact me, but they never did, my issue is still unresolved and I am still expecting a reimbursement for my loss
Business Response
Date: 04/17/2025
Hamilton Beach spoke with the consumer on 4.17.25 and determined that the product functions as intended. No further action is needed. Thank you.
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 4th, I ordered a Hamilton Beach Food processor on their website. Upon its arrival right out of the box, I handwashed all of the components. After letting the items dry several hours, I noticed there was still water in the center of the food chute component that would not dry out. Knowing that this would provide an environment for bacteria and mold growth-a health risk. I contacted the company to request a return authorization. After repeating the information via email several times with HB, I was given an authorization for return BUT at my expense. This is unacceptable as the unit was not used and the retention of the moisture is a design flaw. My desired resolution is that they refund the money and pay the return shipping.
Business Response
Date: 03/18/2025
Hamilton Beach apologizes for the inconvenience. Per the terms of our limited warranty that is stated in the use and care manual that accompanies the product at the time of purchase, the consumer is responsible for the shipping cost of returning the product. Hamilton Beach does not consider this incident cause to change our policy. Thank you.
Customer Answer
Date: 03/19/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
While I realize this would be the norm if someone simply changed their mind, this is not that scenario. The item sent to me is DEFECTIVE it retained water after washing which poses a potential health risk with a lid that will be bacteria and mold laden. Hamilton Beach needs to cover the return shipping. My paying shipping for your defective item is not acceptable.

Regards,

**** *******

Business Response
Date: 03/20/2025
Hamilton Beach apologizes but the consumer's response does not change our decision in this matter. Thank you.
Customer Answer
Date: 03/20/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business is intentionally not forthright in their return policy regarding a consumer having to pay return shipping on a defective item. The returns page on the site makes no mention of this and in the message posted by the business verbatim below, such information is obtainable in their use and care warranty packaged with the item which is consequently not available to the customer until after the item was shipped an received by the customer falling under deceptive and unfair trade practices.

"MESSAGE FROM BUSINESS:

Hamilton Beach apologizes for the inconvenience. Per the terms of our limited warranty that is stated in the use and care manual that accompanies the product at the time of purchase, the consumer is responsible for the shipping cost of returning the product. Hamilton Beach does not consider this incident cause to change our policy. Thank you. "

Regards,

**** *******
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/19/2024: Placed order on Hamilton Beach website for toaster. Price with shipping and tax was $48.07.12/23/2024: Toaster shipped 12/30/2024: *** delivered toaster, contacted Hamilton Beach immediately via email with photos showing the condition of the box and express my concern that this level of damage would likely compromise the toasters function. Ticket number ********** was issued.01/06/2025: Hamilton Beach responded that packaging can become damaged. I immediately opened the box and found the toaster was broken. I emailed photos showing the damage. The ** **** said a *** label would be provided for return. I sent it the next day.01/14/2025: *** showed the damaged toaster had been delivered to Hamilton Beach 01/21/2025: I emailed ** to ask what the status of my refund was and was told it takes 2-4 weeks.02/12/2025: I emailed to say its now been over 4 weeks since they received the returned toaster and I still havent received my refund. The automated reply issued a new ticket number 1000451655.02/21/2025: A new CS **** replied Refunds can take 2-4 weeks from the date the item is received to be processed. I replied to this email expressing my irritation.03/06/2025: I emailed ** again stating its been 7 weeks since they received the return of the damaged toaster and I still havent received my refund. I have received no communication from Hamilton Beach since February ******** thread containing photos I supplied to them can be forwarded to you, if needed.
Business Response
Date: 03/19/2025
Hamilton Beach apologizes for the inconvenience. We apologize for the delay. A refund has been processed. Thank you.
Customer Answer
Date: 03/20/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

***** *******

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Hamilton Beach Brands, Inc. is NOT a BBB Accredited Business.