Complaints

This profile includes complaints for Hamilton Beach Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hamilton Beach Brands, Inc.

  4421 Waterfront Dr Glen Allen, VA 23060-3375

• 

  Hamilton Beach Brands, Inc.

  PO Box 3060 Glen Allen, VA 23058-3060

• 

  Hamilton Beach Brands, Inc.

  234 Springs Rd Washington, NC 27889-9368

• 

  Hamilton Beach Brands, Inc.

  12035 Rojas Dr. El Paso, TX 79936

• 

  Hamilton Beach Brands

  3100 W Higgins Rd # 155 Hoffman Estates, IL 60169

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online. Order number ******* on 11/10/22. I received a notice that the item had shipped and was given the tracking number 1Z3047970314470067 on 11/14/22. If you check the tracking number you can see that *** has never received the item for shipment. I filled out their online contact form on 11/16/22 to inquire about my order and I was dismissed and told to wait. After waiting I contacted them again and was told they would look into my order but have heard nothing. I either want my product to ship or give me my money back.

  Business Response

  Date: 12/03/2022

  Hamilton Beach apologizes for the inconvenience.  A representative has contacted the consumer and resolved this issue. Thank you.

  Customer Answer

  Date: 12/05/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *******************
  
  
  
  

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a flexbrew coffee maker cost over 100 on Amazon. The glass pot had a hairline crack in it and I only owned a few months. When I emailed for a replacement pot that is made for the coffee pot. The customer service rep. was unwilling to replace the pot portion. I cannot use my coffee maker as I had to throw the pot away started to leak. When I asked for to speak to a **************** rep. I was ignored. I sent receipt and all they requested. This company does not care about assisting customers who buy their products only about taking their money!!

  Business Response

  Date: 11/28/2022

  Hamilton Beach apologizes for the inconvenience. A representative explained to the consumer that our limited warranty does not cover glass. Our limited warranty is noted in the use and care manual that accompanied the product at the time of purchase. Hamilton Beach does not believe this incident warrants a change to our policy.

  Thank you.

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  
  
  
  
  

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  
  
  
  
  

  Customer Answer

  Date: 11/30/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  
  
  
  
  

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hamilton beach coffee pot within the last two months. It does not work properly and the company agreed offering to send me a replacement after numerous emails, messages and unanswered messages. Great! Except that they keep telling me to go in the website and choose my replacement model up to the same value. I have now chosen five options all which are available for purchase on the website and they tell me those are not available to me. Choose again. There is no option of a phone call or person to speak to as they do not have anyone answer their calls. It is automated and then hangs up on you. I would just like to get my replacement coffee pot but they are denying every model I choose stating it is unavailable but yet I can go through and purchase in the website. I am fairly confident that if I chose the lowest price model , ( I paid ****** and that is what they said I could choose up to) that they would probably say okay. However, I want to have the same value/ options I had in the one I paid for. When I asked which ones they have available as it has now been an additional eleven days of back and forth with me choosing a model and then the next day or two, then coming back and saying not available, they will not tell me which ones are options. Just keep telling me to go and choose from the website . I have done this four times already. Very poor service , and I still dont have a working coffee pot .

  Business Response

  Date: 11/28/2022

  Hamilton Beach apologizes for the inconvenience. A representative sent the consumer a list of units that were available.  On 11.23.22, the consumer chose a unit. This complaint should be resolved. Thank you.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Purchase: September 05 2022 I purchased a blender in September and it stopped working, the last time it worked the motor heated up and there was a burning smell and it completely stopped working. I reseted the unit and it simply doesnt work now.I have passed 30 days to return the blender and it came with warranty. Since the blender is defective, I would like to get a blender that works and is not defective.

  Business Response

  Date: 11/11/2022

  Hamilton Beach apologizes for the inconvenience. A representative has called and emailed the consumer in an attempt to further discuss this. Thank you.

  Customer Answer

  Date: 11/21/2022

  Hello,

  
  

  Please take note that this complaint is not resolved yet. They asked me for some information from unit which I have already sent them over a week ago and I havent heard back from them. 

  
  

  Please keep this complaint open since its not resolved.

  
  

  *********************

  Business Response

  Date: 11/28/2022

  On 11.28.22, Hamilton Beach sent a shipping label to the consumer to return the original product and processed a replacement.  Please let me know if you have any questions. Thank you.

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.] - I am waiting for the replacement. Please keep the case open until replacement is received.
  
  Regards,
  
  *********************
  
  
  
  
  

  Customer Answer

  Date: 12/13/2022

  
  

  Please take note that I am still waiting for replacement and I havent received it yet. I have followed up with Hamilton Beach customer service and I havent received any response. Can you please reach out to Hamilton Beach **************** ?

  
  

  Naresh
  

  
  

  Sent from my iPhone

  
  

  Business Response

  Date: 12/13/2022

  Hamilton Beach records show that the product was delivered on November 29, 2022. The Canada post tracking number is 1008893001191469. Thank you.

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not received the replacement yet. I checked the tracking number provided, it looks like either its a wrong tracking number or Hamilton Beach has shipped to incorrect address - tracking shows delivered in ******** city and I am in *********** city.
  
  Regards,
  
  *********************
  
  
  
  
  

  Business Response

  Date: 12/18/2022

  Hamilton Beach apologizes for the inconvenience. Hamilton Beach shipped the product to the correct address, but ************* failed to deliver to the correct address. We have issued another product. Thank you. 

  Customer Answer

  Date: 12/19/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought three(3) Hamilton Beach single serve blenders over the past two years. The plastic jar develops a leak after a few months use. After the third, I finally complained to them, tired of buying these blenders only to be left with the base/motor and no workable plastic jar. They stonewalled me, told me to send back the jars, yelled at me via email about my emails, etc. the product is obviously defective, but they will not admit that. Three (3) going bad in such a short period of time is shameful and the company is not backing its product.

  Business Response

  Date: 10/26/2022

  Hamilton Beach apologizes for the inconvenience.  A representative has communicated with the consumer who still has 2 units. We have offered a coupon for another product.  The other two products will be returned to Hamilton Beach for analysis. Thank you. 

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a hamilton beach home microwave within the last few months and now the microeave plate just stopped turning. i contacted hamilton beach and provided all relevant numbers off of my product as i cant find my receipt. the response email that i received seemed unprofessional and shady. im trying to reach out to have the product repaired or replaced Model: HB61S100027880 Series: 340E855541321031300225

  Business Response

  Date: 10/06/2022

  Hamilton Beach apologizes for the inconvenience.  Since the microwave is a licensed product, we ask that the consumer contact ******* at **************.  Thank you. 

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear . This is unsatisfactory, ******* has advised me that the maufacturer (hamilton beach) has a 1 to 2 yr warranty and can provide my purchase date off of the serial number. I know this was purchased within the last few months but cannot find my ******* receipt to do a return with them. Isnt this situation why a warranty is even on products, so that the consumers know they are getting either a quality product or it will be made right? Seriousely, make it right and i will buy your products every time and recommend them, treat customers with dissregaurd and youll get a bad reputation. in the time this company has spent giving inadequate responses, they could have just looked up the purchase date and helped me out.
  
  Regards,
  
  ***************************
  
  
  
  
  

  Business Response

  Date: 10/10/2022

  Hamilton Beach apologizes but per our agreement with ******** they will handle this matter. 

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory, but is going nowhere. so i will accept and never buy a hamilton beach appliance again, as well as sharing my experience with the company any time the subject of home goods comes ** in my mundane parents-circle life. Alot. Thank you BBB for attempting to help, but the company just doesnt value its customers or BBB rating. I dont have time to ping-pong between ******* and hamilton beach, and will simply learn, share my knowledge and use a more resilient and customer-centric company in the future.
  
  Regards,
  
  ***************************
  
  
  
  

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Hamilton Beach bread maker and it doesn't work so I bought another from another Distributer. Both don't work so this is no coincidence. The first store won't do anything because I threw out my receipt and theI am waiting on the second company to get back to me for a refund. Even if I am able to get my money back from the first place the issue here is much larger since it is about selling huge amounts of faulty items to ********* and running away from their misdealings. They do not accept ANY calls on their customer service lines. Also, if you don't live in the US they do not accept emails!! How can this company be allowed to sell faulty items to ********* and leave them high and dry.

  Business Response

  Date: 10/07/2022

  Hamilton Beach apologizes for the inconvenience. A representative has attempted to contact the consumer to further discuss this incident. We await a response. Thank you. 

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.] What is the resolution? I have not read anything hear that indicates anything was done? Please let me know. 
  
  Regards,
  
  **************************
  
  
  
  
  

  Business Response

  Date: 10/17/2022

  On October 12, a representative spoke with the consumer and explained how to use the unit. The consumer agreed to attempt bread now that she knows how to use the unit.  We were under the impression that the consumer was appreciative of our call and assistance. 

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this Brewmaster from Hamilton Beach for a Fathers Day present for $76.14 on 6/10/22. It wouldnt work when I received it and HB sent me a part. After a month the unit stopped working again and is literally falling apart. I have written to Hamilton Beach again with absolutely no results. The website does not let you talk with a person: it is contact by email only. Please help me resolve this matter.

  Business Response

  Date: 11/10/2022

  Hamilton Beach apologizes for the inconvenience.  A representative has emailed the consumer to discuss this matter. Thank you.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2016, I purchased extensive Wolf Products for a kitchen renovation (2 fridges, double oven and microwave) and as part of the purchase, I received two Wolf Gourmet Countertop Ovens with **************** WGCO100S). In October 2021, I worked with ***************************** (**** Gourmet Support; *****************) because there was a power shortage malfunction issue for the countertop oven and Wolf subsequently replaced it and I received it in December 2021 --- Because I did not have an immediate need for this item, I did not open the package until a few days ago, August 25, 2022. Upon opening the box containing the replacement product (Model WGCO150S; Series G2612SK), I noticed that out of the box, the bottom plastic leg for the countertop oven was broken (see attached photo). I reached out to Wolf today and was informed that there was nothing they could do and they "could not assist with a replacement" because the item was out of warranty on October 2021 --- Because I had received the item in December 2021, I would have expected Wolf to have honored correcting this issue whether it be fixing it, replacing the product, replacing the leg, etc. especially given that the replacement item was broken upon arrival. Definitely disappointed in the response. Thank you.

  Business Response

  Date: 09/06/2022

  Wolf Gourmet is a brand of premium quality small kitchen appliances and kitchen tools (countertop appliances, cutlery, and cookware)offered under a license from Wolf.
  Wolf Gourmet Consumer Affairs is managed by Hamilton Beach Brands and is separate from Sub-Zero, Wolf, and Cove. 
  We would be happy to forward this complaint to a Wolf Gourmet Consumer Affairs Rep or the customer should contact ************** or email *********************************

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Although I appreciate the generic response from Wolf, the resolution they provided me (i.e. contacting customer service or Wolf consumer affairs) was already attempted but I was told there was nothing they cold do.  As noted on my initial  complaint, I have already been in contact with a member of the Wolf Consumer Affairs team (i.e. ********************************* (**** Consumer Affairs, **************) In essence, Wolf replaced a defective item that was in warranty, shipped a replacement. However, the replacement item was also defective --- However, because the replacement was received 1 month after the warranty ended, Wolf was unwilling to fix the issue.

  I do not think that the response provided addressed my request/concerns --- specifically to have either the plastic bottom fixed/replaced or the item replaced as it was defective upon arrival.

  
  Regards,
  
  *******************

  Business Response

  Date: 09/07/2022

  Your Wolf Gourmet appliance is manufactured by Hamilton Beach, they provide their own customer support and provided you with your replacement Wolf Gourmet item. If a Wolf Gourmet item is replaced for any reason, the consumer does not receive a new warranty on a replacement. It is a continuation of the original warranty based on the original series number or the receipt. This is Hamilton Beach's policy as they are the manufacturer of your Wolf Gourmet item and as such provides their own customer support. 

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  It appears that a wolf has deferred responsibility to Hamilton Beach - the main issue is that a replacement was sent but the replacement itself was defective but both wolf and Hamilton beach will not correct the issue that they sent a defective replacement item.

  
  Regards,
  
  *******************

  Business Response

  Date: 09/19/2022

  Hamilton Beach apologizes for the inconvenience.  In prior correspondence with the consumer, Hamilton Beach explained that the unit is no longer in warranty. We therefore, are unable to replace the consumer's unit.  Thank you. 

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As noted previously, this item was in fact under warranty when it was initially sent to me as a replacement. Because it was under warranty, **** sent me a replacement oven several months later. However, the replacement item sent (which again was under warranty) was defective as the plastic leg/stand was broken upon arrival. The replacement item that was under warranty arrived  to me AFTER the warranty expired thus the statement indicated by the business is disingenuous. 

  
  Regards,
  
  *******************
  
  
  
  

  
  

  Business Response

  Date: 09/20/2022

  We do apologize, but we see no reason to change our position at this time. Thank you. 

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Run as fast as you can from this company. STAY AWAY. I received a Hamilton Beach toaster oven as a gift in December 2021. The bottom heating element worked sporadically for the first 2 months and then stopped working totally. I contacted customer service in August 2022 via email, they have no phone customer service. They tell me it's not covered under the 1 year warranty because they have to go by the date in was produced as stated by the serial number. I was a long time loyal customer. Never again......

  Business Response

  Date: 08/25/2022

  Hamilton Beach apologizes for the inconvenience.  Unfortunately, the codes on the product note that the product is out of warranty. Unless the consumer can obtain a receipt showing the unit was purchased within a year of the incident, we are unable to provide a replacement or refund. This was explained to the consumer and the consumer was offered a discount code towards another unit. 

  Customer Answer

  Date: 08/29/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  
  
  
  It was a gift in December 2021. There is no receipt. Stand behind your product.

  Business Response

  Date: 08/29/2022

  I do apologize, but unless we receive a receipt, we are unable to do anything further. Thank you. 

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************