Complaints

This profile includes complaints for Hamilton Beach Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hamilton Beach Brands, Inc. has 12 locations, listed below.

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  Hamilton Beach Brands, Inc.

  4421 Waterfront Dr Glen Allen, VA 23060-3375

• 

  Hamilton Beach Brands, Inc.

  PO Box 3060 Glen Allen, VA 23058-3060

• 

  Hamilton Beach Brands, Inc.

  234 Springs Rd Washington, NC 27889-9368

• 

  Hamilton Beach Brands, Inc.

  12035 Rojas Dr. El Paso, TX 79936

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  Hamilton Beach Brands, Inc.

  PO Box 7000 Peabody, MA 01961-7000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Although I appreciate the generic response from Wolf, the resolution they provided me (i.e. contacting customer service or Wolf consumer affairs) was already attempted but I was told there was nothing they cold do.  As noted on my initial  complaint, I have already been in contact with a member of the Wolf Consumer Affairs team (i.e. ********************************* (**** Consumer Affairs, **************) In essence, Wolf replaced a defective item that was in warranty, shipped a replacement. However, the replacement item was also defective --- However, because the replacement was received 1 month after the warranty ended, Wolf was unwilling to fix the issue.

  I do not think that the response provided addressed my request/concerns --- specifically to have either the plastic bottom fixed/replaced or the item replaced as it was defective upon arrival.

  
  Regards,
  
  *******************

  received the item in December 2021, I would have expected Wolf to have honored correcting this issue whether it be fixing it, replacing the product, replacing the leg, etc. especially given that the replacement item was broken upon arrival. Definitely disappointed in the response. Thank you.

  Business Response

  Date: 09/06/2022

  Wolf Gourmet is a brand of premium quality small kitchen appliances and kitchen tools (countertop appliances, cutlery, and cookware)offered under a license from Wolf.
  Wolf Gourmet Consumer Affairs is managed by Hamilton Beach Brands and is separate from Sub-Zero, Wolf, and Cove. 
  We would be happy to forward this complaint to a Wolf Gourmet Consumer Affairs Rep or the customer should contact ************** or email *********************************

  Business Response

  Date: 09/07/2022

  Your Wolf Gourmet appliance is manufactured by Hamilton Beach, they provide their own customer support and provided you with your replacement Wolf Gourmet item. If a Wolf Gourmet item is replaced for any reason, the consumer does not receive a new warranty on a replacement. It is a continuation of the original warranty based on the original series number or the receipt. This is Hamilton Beach's policy as they are the manufacturer of your Wolf Gourmet item and as such provides their own customer support. 

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  It appears that a wolf has deferred responsibility to Hamilton Beach - the main issue is that a replacement was sent but the replacement itself was defective but both wolf and Hamilton beach will not correct the issue that they sent a defective replacement item.

  
  Regards,
  
  *******************

  Business Response

  Date: 09/19/2022

  Hamilton Beach apologizes for the inconvenience.  In prior correspondence with the consumer, Hamilton Beach explained that the unit is no longer in warranty. We therefore, are unable to replace the consumer's unit.  Thank you. 

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As noted previously, this item was in fact under warranty when it was initially sent to me as a replacement. Because it was under warranty, **** sent me a replacement oven several months later. However, the replacement item sent (which again was under warranty) was defective as the plastic leg/stand was broken upon arrival. The replacement item that was under warranty arrived  to me AFTER the warranty expired thus the statement indicated by the business is disingenuous. 

  
  Regards,
  
  *******************
  
  
  
  

  
  

  Business Response

  Date: 09/20/2022

  We do apologize, but we see no reason to change our position at this time. Thank you. 

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  
  
  
  It was a gift in December 2021. There is no receipt. Stand behind your product.

  Business Response

  Date: 08/25/2022

  Hamilton Beach apologizes for the inconvenience.  Unfortunately, the codes on the product note that the product is out of warranty. Unless the consumer can obtain a receipt showing the unit was purchased within a year of the incident, we are unable to provide a replacement or refund. This was explained to the consumer and the consumer was offered a discount code towards another unit. 

  Business Response

  Date: 08/29/2022

  I do apologize, but unless we receive a receipt, we are unable to do anything further. Thank you. 

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  
  
  
  
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***************************
  
  
  
  

  Business Response

  Date: 08/10/2022

  Hamilton Beach apologizes for the inconvenience. A representative has called and email the consumer. We await a response. Thank you.