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Business Profile

Granite Installation

Stone 4 Kitchen LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: Purchased 8/10/22. Installed 8/16/22.

    Amount of money you paid the business: Stone4Kitchen ********** and sister company ** ********* **********

    What the business committed to provide you: New trim molding and new finished cabinet refrigerator side piece. No labor to remove damaged cabinetry pieces and install new pieces.

    What the nature of the dispute is: Purchased an entire kitchen worth of cabinets from ** ********** Inc. and ****** *********** from Stone4Kitchen (sister companies). My contractor installed the cabinets. Stone4Kitchen installed the countertops. In the process, Stone4Kitchen damaged (beyond repair) a cabinet and finished cabinet refrigerator side piece. They believe that since they did not install the cabinets, they should not have to actually repair them. That is ridiculous. They broke it. They bought it.

    Whether or not the business has tried to resolve the problem: I have contacted the business regarding the damage and all I am getting is the run-around. They damaged the cabinets beyond repair upon installation of the countertops. It is up to them to supply the materials and labor to replace them. I already paid my contractor to install the cabinets once. I should not have to pay for re-installation based on Stone4Cabinet's damage to the cabinets. They broke it. They bought it.

    Invoice Number: 9761

    Business Response

    Date: 08/22/2022

    Consumer Response /* (2000, 6, 2022/08/22) */
    Situation resolved. Stone4Kitchen replaced and installed the damaged cabinet pieces. Please close case. Thank you.

    Mike Laverdure

Stone 4 Kitchen LLC is NOT a BBB Accredited Business.

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