Complaints

This profile includes complaints for Strayer University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Strayer University has 22 locations, listed below.

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• 

  Strayer University

  2303 Dulles Station Blvd Mail Stop C Herndon, VA 20171-6353

• 

  Strayer University

  4710 Auth Pl Suitland, MD 20746-4223

• 

  Strayer University

  9990 Battleview Pkwy Manassas, VA 20109-2330

• 

  Strayer University

  6830 Laurel St NW Washington, DC 20012-2016

• 

  Strayer University

  760 W Sproul Rd Ste 200 Springfield, PA 19064-4005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email on 5/30 with a letter attached that I was being expelled due to providing my login user and password to have someone submit work on my behalf. I was wrongly excused of this because I never provided anyone permission yet alone give my user and password to anyone to do work on my behalf. I started Strayer and finished my degree with a Business Administration degree and continued at Strayer for my Graduate degree in Human Resources. To receive this shocking news when I was at the final weeks of my completing my degree in MS Human Resources was a surprise to me and very disappointing. Throughout my time at Strayer I have never did anything purposefully to violate any wrong doing. I feel that this decision is not correct and that I should be reinstated to finish my degree. I sent an appeal in only for it to be not approved and no actual reason why I was expelled. I have attached the appeal letter, and documents from the university. Why would they send me expulsions years after I finished my first degree and weeks before my last class was completed?

  Business Response

  Date: 07/14/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner.  Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  

  Customer Answer

  Date: 07/18/2023

  please see attached

  Business Response

  Date: 08/14/2023

  August 14, 2023
  
  RE: Complaint ID:  #********
  
  Thank you for forwarding BBB case #******** on behalf of **********************

  On May 30, 2023, ********************* was sent a letter via email which described the details of her expulsion as well as how to appeal. Per Strayer Universitys Disciplinary Procedures (************************************************************************************************************************************************************ ), the Provost’s Office reviewed her appeal and it was determined the appeal letter did not contain sufficient evidence to warrant an appeal hearing.  ********************* was notified of this decision via email on June 29, 2023. Per the Universitys Disciplinary Procedures, the original decision stands.

  Please let us know if there are any other questions.
  
  Thank you,
  The Office of Student Affairs
  **************

  Customer Answer

  Date: 08/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  There is no evidence that I provided my information ( user and password) to anyone also I stated that in my appeal letter.
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:07/03/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For almost a year now they have been rejecting my financial aid documents and requesting documents that do not exist. They won't apply my federal aid until I send in my "schedule forms" regarding a 1040X that I filed two years ago. I have explained to them numerous times that I do not have any schedule forms, as I did not file any. They keep telling me that a schedule form "isn't something you file." They've asked for multiple different documents and every time I upload one they decide they don't need that document anymore, they need a different one. Every time I talk with someone from the financial aid department they suggest I try a different document but ultimately tell me "that's not my department, I'm really not sure." This has resulted in an over $4,000 balance on my account and I haven't been able to take any classes the past few months. The only suggestion they give me is to set up a payment plan. However, I'm not paying money that I don't owe. They won't let me speak to anyone hire up. They have been a huge waste of my time and money. I've contacted the IRS and they've advised me, FAFSA has told me everything is good on their end, and a personal accountant has advised me. The people at strayer will not listen to me and keep requesting I give them more money.

  Business Response

  Date: 07/12/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner.  Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  

  Business Response

  Date: 08/22/2023

  August 22, 2023
  

  RE: Complaint ID: #********
  

  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***********************. Please be advised that the University has worked directly with *********************** to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third-party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third-party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The Office of Student Affairs

  Business Response

  Date: 09/07/2023

  September 7, 2023
  
  RE: Complaint ID #********
  
  Thank you for the notification. Please refer to the responses submitted by the University on July 12, 2023, and August 22, 2023. Specifically, the August 22, 2023 response indicating the concerns raised were addressed and resolved by working directly with complainant ******* ****.
  
  Sincerely,
  The Office of Student Affairs

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't even know where to start with this school, just incredible. I got accepted into this school back in February and I also got financial aid for the school. I was told that school started on April 3,2023 and I can't get aid disbursed because I still had active loans at my previous school. This was told to me back on April 6. I will attach the email. It was sent to both me and my student advisor. So after this was completed on the 4th of April which I will also include. After I fulfilled their requests and waiting for my disbursement, they come at me with UEH. Which is Unusual Enrollment Habits. So now they are just making things up. I even explained to them that one of the schools closed down and that's the reason I stopped going to that school. I even sent them that information as well. So that would have not been a UEH situation anymore, yet they still are pushing the narrative. I don't know what Strayer's issues are but I wish I would have researched them before I attended because I wouldn't have attended. They are so dishonest and just crooked. They say the schools motto is something to the sound of "we take care of our students". I told them how bad this was affecting me to get no response worth reading at all. I have been told nothing but lies. I want them to stop disrupting people's education for whatever agenda they have. It's just sickening and I wish someone would just do something about it so they can't do this anymore.

  Customer Answer

  Date: 05/20/2023

  I would like for Strayer University to hold some high degree of morals and conduct and to accept the mountainous collection of documents they have acquired from me so that I can have my financial aid disbursed and can continue my education without any adversary. This is not only affecting my education,its also affecting my mental stability and life to where I'm starting to shut down. I have worked hard for where I am at and don't deserve to be held back anymore. And please do not respond saying things I have already addressed as in your department needs more documentation because there is no more documentation. I cannot get documentation showing you that the work was too difficult for me. Thus was 3 years ago when I went to the school and all the communication with the school I had was on an email that I do not have anymore. That's all that's holding me back from my funding which is ridiculous. So I would like my funding to be released to my student account. Thank you.

  Business Response

  Date: 05/30/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

  Customer Answer

  Date: 06/07/2023

  This is the release form you requested.

  Business Response

  Date: 06/13/2023

  June 13, 2023
  
  *********************
  *** ***********
  Harker Heights, TX  *****
  Daytime Phone: **************
  E-mail: *********************************
  
  RE: Complaint ID: #********
  
  Thank you for forwarding the notification of a FERPA release form submittal related to BBB case #******** on behalf of **************. Please be advised that the University is in direct communication with ************** to assist with his concerns.
  
  Sincerely,
  The Office of Student Affairs

  Business Response

  Date: 06/22/2023

  June 22, 2023
  
  *********************
  *** ***********
  Harker Heights, TX *****
  Daytime Phone: **************
  E-mail: *********************************
  
  RE: Complaint ID: #********
  
  Thank you for forwarding the request for an additional response related to BBB case #******** on behalf of **************. Please be advised that the University worked with ************** directly to provide assistance. To the best of our knowledge and per the communication between ************** and the Office of Student Affairs, all concerns that were raised have been addressed and resolved.
  
  Sincerely,
  The Office of Student Affairs

  Customer Answer

  Date: 06/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to file a BBB complaint against Strayer University.I'm incredibly unhappy and disappointed with my recent experience, and am forced to withdrawal from proceeding with my degree through Strayer due to lack on communication and compassion for the students.I experienced severe hardship during the Fall 2022 Quarter. My husbands grandfather was diagnosed with rapidly progressing lung cancer and did not have long to live. My husband and I travelled weekly from South Lake Tahoe, CA to Stockton, CA to assist with his grandfathers needs in his last of days. During this time I kept my professor updated in regards to my situation- and emailed the professor on October 29th, 2022 letting him know my husband's grandfather had passed- that I was still attempting to do my best in the class, but that I would unfortunately need to submit some work late. The professor responded with a very discouraging email back simply stating he would not grade late work. This of course caused me to drop immediately to a D in the class. Then when midterms came around- I received a 45/250 on my midterm due to using GAAP accounting jargon- the professor claimed I plagiarized when there is absolutely no other way to phrase the policies and procedures regarding GAAP. I absolutely feel I had been set up for failure since my first semester here at Strayer- but was determined to proceed and continue with my degree pursuit through Strayer. Last quarter- Winter 2023- was an exact opposite experience from my first here. I had an amazing time in my Quantitative Methods course, and passed with flying colors and obtained an A. Unfortunately due to completely failing my first quarter- I went from being on a Warning status to Suspended from receiving any financial aid. I was then directed to start an appeal regarding financial aid. I provided documentation and information about what lead to me having such a low GPA- and was told not to include my issues with professor as a reason for my standing, but rather to focus solely on my husbands grandfather passing- which I thought was very odd to be asked to omit my issues with professor as that is what absolutely let to me failing and my GPA becoming unsatisfactory. I complied with the request and submitted my appeal with proof of my husbands grandfathers passing and information regarding the situation/occurrence. My appeal was allegedly submitted April 6th, 2023- I requested an update April 11th, and have still not heard back, received any update regarding my appeal, or noticed any changes in my standing on the iCampus Strayer site.

  Business Response

  Date: 05/17/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

  Business Response

  Date: 08/10/2023

  We invite the student to contact us directly at [email protected] for further assistance.

  Business Response

  Date: 08/14/2023

  Strayer University worked directly with the student to resolve. To date, no FERPA form was received, per our initial response in May 2023. More details can be provided to the BBB upon receipt of a completed and signed FERPA form.

  Business Response

  Date: 08/22/2023

  Please be advised that the University has worked directly with the student to address and resolve the concerns presented.. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  
  Sincerely,
  The Office of Student Affairs

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a student with Strayer college online, enrolled in online classes for the Winter 2023 semester taking a Bachelors in Information Technology. They sent me a laptop to take my classes on. I have had said laptop for little under 2 weeks. My problem is I live alone with my 26 year old daughter who is a college student as well attending a different college, but i realized over the weekend that the laptop Strayer sent me was somehow hacked. For full disclosure: i do not go anywhere or do anything online that would pose a risk to get this laptop hacked. i simply watch ******* true crime videos for entertainment, which i enjoy, check my ***** email and talk on ******** Messenger with my 1 local friend and my mother. That is literally my online persona, in a nutshull. Nothing fancy, i lead a boring life you could say. Anyway, on Friday night at 2 am my anti-virus software popped up and told me "****** has turned on your camera" and i about fainted. I am 43 years old, Never have i seen that happen. I had heard it was possible, but i have never experienced such a scary thing. Then, later that night, i had sent some very important emails to my victims advocate due to me being a victim of a crime in my area, and following up on those emails, i was informed that she never recieved any emails from me. I started to get terrified then because i knew for a fact that i got the email address correct and i double checked that they were sent. They were listed in my sent box as such, so I almost had a nervous breakdown then and there, knowing that the laptop truly was hacked and that i could not on my own figure out how to stop it and fix it. So, I did the right thing and i reached out to my college, thinking they would be just as unsettled and disturbed as I was and be wanting to URGENTLY and swiftly get this problem fixed to rectify and minimize the magnitude of damage caused. They did not care at all. They basically told me i was completley ON MY OWN. THEY ARE A SHAM.

  Business Response

  Date: 01/17/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner.  Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  

  Business Response

  Date: 08/22/2023

  Please be advised that the University has worked directly with the student to address and resolve the concerns presented.. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  
  Sincerely,
  The Office of Student Affairs
  

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August, I received a past due notice for $3,000 from Strayer University. I had not received any previous notifications from them until that time. When I contacted their office, they stated the bill is from when I was admitted to their program back in 2021. I found that totally unbelievable and completely fraudulent considering I never attended any classes with them. My employer provided employees with a notice advising about a collaboration between them and Strayer to allow employees to take FREE classes. I corresponded with a Strayer rep there by the name of Nicole O***. She stated she would get me started. However, two weeks later I no longer wanted to take any classes. Nicole advised me she would remove me from the program. I NEVER started taking any classes nor had I heard anything else from them. A whole year later, I get a bill that no one at Strayer can tell me exactly why they are billing me. They've only sent me a notice with only a total amount. No itemization at all. I checked their registrar system for a transcript. I received a transcript for zero credits. It didn't list any grades of any kind - clearly indicating that I did not have any class sessions with their school. One of the emails stated they would try to reach out to my employer to "try" to get reimbursement. For what? I didn't take class and withdrew from their program within two weeks of registering. I've also asked for proof of prior notification of the balance. I have not received the requested proof. If they want to bill for the two weeks of non-activity, that's between them and my employer. It appears they dropped the ball and then have the audacity to try to bill me. Yesterday, I just received a notice from a collection agency for $2,250. I am very angry, considering that I have excellent credit. I plan to complain to every agency possible and contact news outlets regarding their fraudulent billing practices. Thank you.

  Business Response

  Date: 11/01/2022

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

  Customer Answer

  Date: 11/05/2022

  Please see attached education records release.

  Thank you,

  *****************

  Business Response

  Date: 11/10/2022

  November 10, 2022
  
  *** *****
  *** ****** **** ** Apt ***
  Marietta, GA *****
  
  E-mail: *********************
  
  RE: Complaint ID: #********
  
  Thank you for forwarding BBB case #******** on behalf of ***************  Please be advised that the University has worked directly with ************** to address and resolve the concerns presented.
  
  
  Thank you,
  The Office of Student Affairs

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called , emailed, texted and instant messages for them to take my email and phone number off of their list. I Recieve texts and calls ALL day long. All I want is my information off of their calling , text , email , mailing list

  Business Response

  Date: 08/09/2022

  We have notated in our system to cease contact.