Business Profile

Online Education

Strayer University

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Strayer University's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/20/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
STRAYER UNIVERSITY SENT A PARENT **** LOAN REFUND CHECK TO MY MOM ADDRESS WITHOUT ME KNOWING OR HAVING MY CONSENT OR EVEN CHECKING TO SEE IF IT WAS CORRECT! THEN THE PERSON WHICH IS MY MOM CASGED THE CHECK WITHOUT MY CONSENT! STRAYER UNIVERSITY IS JUST RIDICULOUS! NOW MY REFUND ****** **** LOAN IS GIVEN TO THE INCORRECT PERSON ! I WANT THOSE WHOEVER IS RESPONSIBLE FOR THAT KNOW THAT THAT IS HIGHLY UNPROFESSIONAL! HOW COUKD YOU SEND IT TO YHE INCORRECT ADDRESS WGEN I CHANGED IT AND ADDED DIRECT DEPOSIT YEARS AGO BEFORE?! I WANT TO TRULY SUE THIS SCHOOL STRAYER UNIVERSITY BECAUSE THAT IS HIGHLY UNPROFESSIONAL AND DISGUSTING! YOU SENT $2,477.90 TO THE MISSISSIPPI ADDRESS BUT NOT HOUSTON TX?! THAT IS RIDICULOUS! I WANT ALL MY MONEY BACK OR THE SCHOOL GONNS HAVE TO GET SUED FOR EVERYTHING THEY OWN ! THEY EITHER GONNS HAVE TO OWE ME OR GET SUED !
Business Response
Date: 11/09/2023
November 9, 2023

RE: Complaint ID: #********

Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***********************************. Please be advised that the University has contacted *********** ****** to address and resolve the concerns presented but to date, no response has been received. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third-party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third-party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

Sincerely,
The Office of Student Affairs
Business Response
Date: 11/09/2023
November 9, 2023

RE: Complaint ID: #********

Update- Please be advised that the University has worked directly with *********** ****** to address and resolve the concerns presented.
Sincerely,
The Office of Student Affairs
Initial Complaint
Date:10/19/2023
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
every couple month's I'm given a refund from my school I usually accept this payment through direct deposit this time a check was sent out without my permission I was told a payment was sent 10-13-23 when i contacted **** were the money is serviced before it sent out it say a check was mailed 10-20-23 nobody contacted me or sent me a email about anything I also did not accept or authorize for check to be mailed as I reported to them in past why I don't feel comfortable with mail coming to anywhere I reside not only that but I'm also not comfortable with my identity being unprotected and misused I'm not *** 100% who or how my information is being changed etc. and I'm just not comfortable with my deposit being transferred to a check unknowing or not at all etc..
Business Response
Date: 11/06/2023
Thank you for forwarding BBB COMPLAINT ID # ******** on behalf of ***************************. Please be advised that the University has worked directly with ******* to address and resolve the concerns presented.. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

Sincerely,
The Office of Student Affairs
Initial Complaint
Date:08/18/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I was to start Strayer at the beginning of this semester, which I received the laptop in the mail and started my first class everything went fine going into the next week which would be week 2 I had an emergency that was very serious and I had to attend to it and it was occupying most of the day besides also being a nurse and taking care of clients, I sent ******** to both teachers as well as emailing them as well as emailing the contact lady ***** that I was given, the teachers texted me and told me just keep them in the loop of things and get my work in whenever I could going into week three my uncle was found dead in the home where I provide nursing care in which was extremely hard and left me feeling broken! I reached out thru text and emails to let them know I would have to drop classes I wasn't in the right state of mind to concentrate on school work! The teachers where fine with it they understood but when I called Strayer the lady that I was directed to was extremely rude the only thing I was directed to do was go on there websites and withdrawal from classes and ahe made it very clear I would have to still pay I explained to her what was going on and I had only got to do 1 week of work she was stern and still rude so I put the tickets in like 5 weeks ago and have still not heard anything back!! Which to me is very unprofessional, they showed no sympathy in my time of hurt all they kept repeating was your gonna have to pay over and over! How unsympathetic and they should have just unenrolled me in week 2 when I expressed my concern of getting behind but no they didnt. They tell you strayer will make your dreams happen well I feel like Im in a nightmare if I knew they where gonna do this to me and be so rude and unsympathetic I would have never signed up!! By week 1 I was supposed to find out about my credits that where transferred and still I have heard nothing! I have screenshots of the texts and emails to strayer and the teachers!
Business Response
Date: 09/14/2023
September 14, 2023

RE: Complaint ID: #********

Thank you for forwarding BBB COMPLAINT ID #******** on behalf of *********************************. Please be advised that the University has worked directly with ********************************* to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third-party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third-party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
Sincerely,
The Office of Student Affairs
Business Response
Date: 09/21/2023
September 21, 2023
RE: Complaint: #********
Thank you for your revised response request. Please refer to the response submitted by the University on September 14, 2023, through the BBB portal which is also attached for your convenience. As previously explained within that response, the University worked directly with ********************************* to address and resolve the concerns presented in their BBB complaint. In addition, the response also specified that information cannot be released to any third-party, including the BBB, without a signed FERPA form on file.
Sincerely,
The Office of Student Affairs
Business Response
Date: 10/09/2023
October 9, 2023
Please refer to the 3 attachments included, which reflect the University provided 3 prior responses in reference to this complaint. As previously communicated, the University worked directly with ****** ********** to address and resolve the concerns raised in their complaint. Please update your records accordingly.
Sincerely,
Office of Student Affairs
Initial Complaint
Date:08/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************. I am currently enrolled at Strayer University. I received my financial aid disbursement on 7/16/2023. I received an email about my Direct Unsubsidized Loan for 19.00. I checked my account dashboard to see that they now say I owe them $1,042.00 I called the financial aid office, and she stated at the time of disbursement, the scholarship I am receiving did not show as it should, and that is why I they went back in and are now charging me. The 1,000.00 scholarship has been there the entire time on my account dsahboard before any other financial aid hits. It was posted on 04/14/2023 This is a complete scam, and I would like it to be investigated. I am almost done with my degree and have never had this happen.
Customer Answer
Date: 08/27/2023
You can close this complaint. My issue has been resolved.
Business Response
Date: 08/28/2023
Thank you for forwarding BBB Complaint ID # ******** on behalf of ***************************. Please be advised that the University has worked directly with the student to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

Sincerely,
The Office of Student Affairs
Initial Complaint
Date:08/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received notification about a balance of $4000+ owed due to an error (on their part) i was given a refund back in January 2023 and “supposedly” I shouldnt have been. Each semester i pay around $600 out of pocket to complete my classes which i can barely afford as is and this is what i am told. “ Hey ******** I got an update. We got approval to cancel the payment plan due next week for the payment plan. So, nothing should be charged to your card on file. They stated if you would like to renegotiate you would have to put 1/3 down which would be $1500.00. Regarding the balance on the account, I tried to see if it was anything else we could do but the balance is from a refund and unfortunately, they can’t waive money that was already a refund, so the appeal didn’t get approved on our side. If you want to further dispute it, then you would have to go to student affairs which is [email protected]. You can also try a Sallie Mae smart option loan if you want extra funding to try and help with the balance also. ******************************************************************“. I dont have the credit nor the funds to pay off an error they made not me. This feels illegal.
Customer Answer
Date: 08/21/2023
The business has resolved my initial concerns, however they made it extremely difficult for me to fix an issue they created.
Business Response
Date: 08/21/2023
August 21, 2023

RE: Complaint ID: #********

Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***************************. Please be advised that the University has worked directly with *******************;to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third-party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third-party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

Sincerely,
The Office of Student Affairs
Initial Complaint
Date:07/27/2023
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am at about 26,000 in debt from student loans, I was given conflicting information about me being eligible for financial aid to be clear they kept the remaining of my funds and the price is constantly changing when it comes to fees and tuition. When I call the financial aid service team everyone gets an attitude and one man hung up in my face when questioned about the family contribution. On July 12, 2023, money was disbursed in the amount of 6,478, today July 27 the money disappeared from my dashboard and not even explained nor a trace of where it is. I am in shock of the lack of support and education from this school. I demand answers and breakdown of where all this money is going too. I have learned nothing from this school and i am a straight student with 4.0gpa. The lady by the name of ************************* straight up lied to me and has not responded to the forms I was supposed to receive. Thats just half of my complaint.
Business Response
Date: 08/11/2023
Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
Business Response
Date: 08/22/2023
August 22, 2023
RE: Complaint ID: #********
Thank you for forwarding BBB COMPLAINT ID #******** on behalf of *********************************. Please be advised that the University is working directly with Christopher Bogan to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third-party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third-party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

Sincerely,
The Office of Student Affairs
Customer Answer
Date: 08/24/2023
Again, the biggest issue that I have with the school is that theyre not being transparent with my funds, the financial aid, and a host of other different things pertaining to tuition in school. I am at lost to the financial aid part because one I dont make nearly enough money for me thats qualify for a financial aid and if Im over the age of 24, then why is my parents demographics use or even needed to begin with, also I stay in when I call the department Ive reached out to people Ive been hung up in the face on. I I have still not been fully given truthful answers, or even feel like Im pointed in the right direction, and if the money was already distributed to the school for my financial aid approval for the next Soso semesters, and even though I know the school is responsible and is over that money the way that money go do they send it back to the government or does it get pocket to the school, I never thought a day in my life actually try to do the right thing and go to school and learn the education that I would be cheated out of, and the quality of the education not live up to its standard. We all deserve a quality, education and fair, proper learning experience , now that Im asked from the financial manager about needing my tax transcript to the last two years she needs paystubs and a host of other information that came way before I even attended Strayer so again nothing is explained it all the short detailed and processed. I feel like I am being retaliated against, and I just want this issue resolved.
Initial Complaint
Date:07/22/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since April I have been sending transcripts to upload strayer recirved tuition but us withholding my disbursement because ccbc transcripts don't have a url I have paid parchment and sent to strayer and they still are holding my disbursement
Business Response
Date: 07/31/2023
Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
Business Response
Date: 08/22/2023
Please be advised that the University has been working directly with the student to address and resolve the concerns presented.. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

Sincerely,
The Office of Student Affairs
Initial Complaint
Date:07/18/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
Business Response
Date: 07/28/2023
Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
Customer Answer
Date: 07/31/2023
Release has been completed.
Customer Answer
Date: 08/07/2023
See attached
Customer Answer
Date: 08/07/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

See attached

Regards,

*******************************
Business Response
Date: 08/17/2023
August 17, 2023

RE: Complaint ID: #********

Thank you for forwarding BBB case #******** on behalf of ********************************
On May 30, 2023, ******************************* was sent a letter via email which described the details of her expulsion as well as how to appeal. Per Strayer University's Disciplinary Procedures (************************************************************************************************************************************************************ ), the Provost’s Office reviewed her appeal and it was determined the appeal letter did not contain sufficient evidence to warrant an appeal hearing. ******************************* was notified of this decision via email on June 21, 2023. Per the University's Disciplinary Procedures, the original decision stands.
Please let us know if there are any other questions.

Thank you,
The Office of Student Affairs
**************
Customer Answer
Date: 08/31/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
The University failed to provide and evidence regarding why they expelled me and failed to provide it when asked. Then they denied me an appeal hearing again after I requested the evidence that I asked for.

Regards,

*******************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently enrolled at strayer university I personally took some time off for personal reasons and I appealed my sap I submitted the required documents when asked along with a doctors note. I turned everything in on the deadline. I was then told with little to no time that they wanted additional documents. I read the review and the documents that were asked for were submitted in the sap appeal already. I was advised the next day that the deadline has passed. And I wouldnt be able to get my financial aid. I called many times and emailed to try and get clarity. I was placed on hold transferred placed on hold again for over an hour no one ever came to the phone. My emails went unanswered and I was threatened with sanctions by the coaches. Im a veteran of the army and Im just trying to further my education. I have hit roadblock after roadblock with strayer with no help at all. I cant afford to not have my financial aid I am on a fixed disability income for veterans. I have not received any help from deans or student affairs. I feel as if Im being given the run around and ripped off. I tuned everything in in a timely matter with supporting documentation and was still treated unfairly. Now I owe money to strayer with which I cannot afford
Business Response
Date: 07/18/2023
Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
Business Response
Date: 08/07/2023
As stated previously, Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.

We cannot respond without a signed FERPA form on file.

Thank you for your attention to the matter.
Business Response
Date: 08/10/2023
We have worked directly with the student to resolve the concern.
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I talked with a recruiter from strayer I signed up for class I set up every thing up with my fasfa they gave me the loan and strayer started me doing classes 1 semester as I was doing the computer science class's I did not see my credits I talk to dome one they never got back to me next thing I know they can't get my transcripts I tryed to get them but could not the took me out of class and told me I owe 3000 for the one semester I told them this was all supposed to be Paid by fasfa they told me no I have to pay it I told them I can't pay that's why I have fasfa and why did they let me start classes if they did not have the paper work and I never received a lab top from them I'm just trying to better my self thus is the only problems I had with strayer I have this bill now
Business Response
Date: 07/18/2023
Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
Business Response
Date: 08/08/2023
As stated previously, Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.

We cannot respond without a completed FERPA form on file.
Thank you for your attention to the matter.
Business Response
Date: 08/10/2023
We invite the student to contact us directly at [email protected] for further assistance.

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