We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fabric Store

Especially Yours, Inclusive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an automated message reminding me about a merchandise credit that I have with the company. There was an additional statement that I could have 30% off with the merchandise credit, if I placed an order of $49 or higher. A specific due date was given, but I missed that date, so I sent an email to customer service asking if they could resend another discount of 30%, but no one responded, so I called 02/03/2023. After explaining what I was asking for, a customer service rep stated they would not give me 30% off. I asked for a supervisor who could reverse the decision, and I was placed on hold for at least a half hour with no acknowledgement, so I called again, and explained the situation a second time. I was told that I would be transferred again, with no assurance that someone would come to the phone. I found a different code for 20% off and decided that I would use my merchandise credit and not do business with Especially Yours again. Whenever a customer asks for a supervisor with authority, the customer should not be given the runaround by those customer service reps who answer the phone, or purposefully transferred to "nowhere" because the company does not want the customer to speak with supervisors. I called to place my order by phone and the representative gave me a total of $343.93 (Order #F2534408), which included 20% off and my merchandise credit of $83.97. However, when I performed the same order online; using the same 20% off code, the order came to $255.90. The merchandise credit of $83.97 would have brought the order down to $171.93. When I questioned the rep regarding the difference in price online versus phone order, she gave an excuse about surcharges and taxes, but that is not what the website expressed. All charges should be listed before you checkout. I copied the page right before you checkout and the checkout page after and neither expresses taxes of any kind, and there is one surcharge listed as $1.95. Please review my documentation.

    Customer Answer

    Date: 02/28/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Especially Yours, Inclusive regarding complaint ID ********.

    Regards,

    *************************

Especially Yours, Inclusive is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.