Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2023 I reserved a rental for a travel nursing assignment from B&B Corporate Rentals. On June 15th I decided to cancel this reservation. Come to find out they actually don't have a relationship with the apartment complex I was going to rent from, they actually rent 3rd party. The complex had no idea who they were. After a long back and forth a refund was issued on July 19th. They stated if they could not rent the unit a refund would be issued 30 days after deposit, They requested to send the refund in 2 separate checks, to which I said no. They attempted to drag out the refund process. After finally receiving the check and depositing it within 30 days of receiving it (it was mailed to my home address, I am on assignment in **, so getting it to me to sign and back to ******* was a process) the check bounced, ****************** claimed it was because the check was outstanding for too long, although it did not have any expiration date on the check. When I called him he asked to wire funds to my account, I declined since I was not giving him my banking information. He claims a cashiers check will be overnighted payable to my husband. I believe their business practices are unethical and a little suspect. I just want others to be aware of financial transactions with this company.

  Business Response

  Date: 09/05/2023

  Hello and thank you for your communication regarding your concerns with our company. We value customer feedback as a way to continuously improve our services to all those in need of temporary housing. One of the ways that we try and accommodate our clients when we're over booked is to offer them an alternative property that is not in our inventory and is provided by our partners. It is not uncommon for this kind practice to take place in this industry. Your refund was issued and we can confirm it was received by you and this matter is now closed. Our apologies that you were disappointed to not have it been received at the time of your request. Again, thank you for your feedback. 

• Initial Complaint

  Date:07/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented an apartment from B&B Corporate Rentals. We signed a lease and paid our agreed upon rent to B&B Corporate Rentals. Our lease began on 6/19/2023. About three weeks after we moved in, we were contacted by ******* Corporate Housing and their Legal Counsel. They said they were the primary company renting the apartment and had sub-leased to B&B Corporate Rentals. They told us B&B was a fraudulent company and they had not paid their bills in 90+ days. As such, they were going to evict us from the apartment even though we have paid our rent and had a signed lease. B&B Corporate Rentals has still not paid the money they legally owe, which is now putting us at risk of eviction and civil litigation from Landing Corporate Housing.

  Business Response

  Date: 07/26/2023

  Hello,

  Thank you for taking the time in bringing this matter to our attention. This is not how we conduct our business and our normal day to day standard of operations. I can assure you that B&B Corporate Rentals has been around for many years with an excellent reputation. We will look into this matter right away and if you are due any refund because of what you described, we will take care of that immediately. Thank you.
  

  Customer Answer

  Date: 07/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  We are still waiting to hear from the company about how we are resolving this. I'm hoping we can have this resolved in the next week or so. They have reach out and talks are ongoing. 
  
  Regards,
  
  *****************
  

  Business Response

  Date: 08/04/2023

  Hello,

  This matter has been resolved amicably. Thank you.
  

  Customer Answer

  Date: 08/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:03/28/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/04/2022, *********************** of B&B Corporate Rentals signed a contract to rent an apartment of mine for a man who needed a place for a few months. The tenant (*****) who stayed in the apartment had a short-term work assignment at the Naval Base Shipyard here. **** wired us $2,640 which was a prorated rent payment for November. ***** moved in 11/7/22 and left 01/27/23. The November payment was the only payment made by **** or B&B Corporate Rentals to me. He never paid December ($3,300) or prorated January ($2,874.20 nor any utilities which amount to $913.57 for the 3 months ***** stayed in my apartment. **** hasnt responded to my emails or requests for payment even though it has now been 2 months since ***** moved out. **** only said he wished he had known about this sooner, but rent payment timing, late fees, utilities responsibilities, etc. are clearly outlined in the signed agreement. I sent an outline of the money owed to me by **** and B&B Corporate Rentals multiple times. **** claimed he would pay as soon as he gets the money together. I havent seen any gesture to that end whatsoever. Thus far **** and B&B Corporate Rentals have not paid the balance for rent and utilities due, $7,087.77. This amount does not include late fees. I contacted ***** the tenant to see if he could help. He advised me that he never delt with ****, but that he worked through Haut Homes, ***************************. I tried calling her, got a voice mail message, was unable to leave a voice message since the mailbox was full. I then texted her at: ************. I have not received any response. It is possible that **** and ******** work their scam together, who knows. I am an 81-year-old man who has not been paid for 2 months' rent and 3 months of utilities. Now, I must continue pursuing this in order to somehow receive my money.

  Business Response

  Date: 05/04/2023

  Hello, the information you have submitted is not entirely accurate and we have reached out to you numerous times to make sure that we get this matter resolved. We will continue to make these efforts until this is cleared up. Thank you for your time.

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  B&B signed a contract to rent a home I own, and placed a family there. That family caused significant damage and delays in getting the house in a condition to be re-rented. B&B was presented with documentation detailing the costs. B&B refuses to pay their bill of $2282.89. I am the sole custodial parent of a disabled adult, and this outstanding bill is causing me financial hardship in caring for my son's needs. It doesn't seem right that B&B has an A+ rating when they don't pay their bills.

  Business Response

  Date: 09/06/2022

  This is in response to ************************************* complaint. Yes, we rented your property on behalf of our client for almost a year paying you well over your asking price for the rent and never was late or missed a payment. I find it disingenuous of you to make such an accusation of this magnitude about not paying you the balance. When our client vacated the property at the end of the lease, you decided to send us a bill for property damages you said were caused by the occupant that the security deposit was not enough to cover the cost. We have spoken to our client and they strongly disagree with what your are claiming on the security deposit disposition report regarding the damages. Our job is to protect our client and not have a landlord add on any erroneous cost without proper justification. It is incumbent upon you to provide proper documentation and receipts to justify all cost that you are claiming and so far you have failed to do so. We have been working with your realtor to try and have this mater resolved amicably. Thank you.       

  Customer Answer

  Date: 09/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as they paid an agreed upon amount. 
  

  Regards,
  
  ***********************************