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Business Profile

Sleep Center

Comprehensive Sleep Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Center.

Complaints

This profile includes complaints for Comprehensive Sleep Care Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Comprehensive Sleep Care Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was referred to the company by my primary care physician. I have tried on several attempts to resolve this matter and make payment for a device that doesn't fit properly. I completed all step to have a defective device. On a virtual call with the doctor, she was inpatient and condescending. I asked her not to talk to me in that matter and asked to end the call. Now, I am stuck with a device that hurts while I sleep and a payment. Again, I tried making payments via Loudon medical group and the payments haven't been taken from my account. I just want this nightmare to be over. I have called more than 10 times; asked to speak to the owner or doctor and I am ignored.

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used a C-Pap machine for a time from this business but eventually returned it. I am continuing to receive products for the C-Pap and have also begun to receive invoices for this unwanted equipment.. I have called and texted this business over a dozen times in the last two weeks and they absolutely refuse to answer any form of communication. They do not return phone messages or text messages. Nor do they reply to the presumed chat option on their website. I simply want them to stop sending me equipment, to send me an address label to return what they sent me since I returned the C-Pap, and I want the invoice to be removed. I have tried and tried to get these indifferent proprietors to fix these issues to no avail.

    Comprehensive Sleep Care Center is NOT a BBB Accredited Business.

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