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Business Profile

Pest Control Services

Affordable Pest, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Affordable Pest, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Affordable Pest, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The overall cost for this process was $5,882.00. I want to emphasize that during the process, I had conversations with ********************* (AP) and I mentioned to her that she was pushing the employees to move too quickly considering having an attic mice infestation. I told her that I wanted the job to be done properly. Based on my observation and experience working with her, she had the workers spread too thinly and wanted the work to be done expeditiously within a specific timeline of one month. One year later, my nightmare begun. My daughter and I heard several scratching sounds in the walls in my bedrooms. On July 16, 2024, AP representative arrived at my home, and I explained everything to him. I had to tell him to look in the attic which he did but said nothing (1. Red Flag). ***** representative came out and they also sent out an expert technician to assess the attic. He showed a photo of the mice tunnels in the attic. He confirmed the mice were back in the attic and he also explained that they use borax in their insulation to avoid reentry. ***** indicated he would send an expert out to assess the attic, look in the garage, and to look where the sounds were coming from in both bedrooms walls. AP Representative arrived on July 22, 2024, and he was unprepared, he did not have a ladder, so he was unable to go up into the attic and did not check the garage (3. Red Flag). Therefore, AP may have utilized an inferior insulation and that is the reason I have a reoccurrence of mice infestation. Based on todays visit, 7/22/2024, AP is incapable to resolving the mice dilemma. I attempted to work with AP, however, based on todays representative being unprepared (he did not have a ladder to enter the attic), they are incapable (4. Red Flag). I am seeking a complete and thorough amount of $5,888.00. AP is incapable to do the complete mice removal work.

    • Initial Complaint

      Date:08/15/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Affordable Pests has continued to charge us for services not rendered. They breached their contract and now, 4 years later, sent us to collections. They provided one spraying for pests in 2019, we requested a reapplication and have never had a representative come back out. This company has never come to preform a regular service, a follow up service, nor responded to calls for service due to increased bug activity. I refuses to pay for services I did not receive, furthermore, this company is engaging in fraudulent transactions.

    • Initial Complaint

      Date:03/15/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Affordable Pest keeps sending me invoices for a service provided in early February 2023. I have paid in full for this service and have spoken several times with members of the accounts payable staff. I have send them copies showing the full payment was debited from my **** of ******* checking account. I just recently called **** of ******* and have now sent a copy of the check that **** of ******* sent to Affordable Pest that shows they cashed the check and deposited it to their account of February 14th. I received another call from Affordable Pest this morning seeking payment.

    • Initial Complaint

      Date:02/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will recount the timeline of interactions with personnel from Affordable Pest to show how unsatisfactory their communication and delivery of services has been. • During the initial assessment, your employee offered services to address the “infestation” within my home. To date, not a single mouse or any animal has been killed, captured, or even sighted. • Your employee damaged my property, requiring extensive repair to no less than 4 areas of my ceiling, including a light fixture. • Due to your mismanagement of scheduling, your cancelation of services supposedly because your machines were “broken,” and the time required to fix the property you broke, my home has remained without insulation for 3 weeks during the coldest period of the year. o My daughter became ill and had to leave the house to go stay with her father because the house has been so cold that she could not sleep in my home. o I am required to wear sweaters and jackets inside when the thermostat is set to 68 degrees. o The heater is running full blast 24/7 (and it is a new HVAC installed last summer), using significantly more energy and costing significantly more money that would be necessary had your company fulfilled the contracted services. • During the course of your employees being late for appointments, failing to return calls, canceling service appointments altogether, or fixing your errored services, I have missed 7 days of work. I have already spent $4,482.60 on the aforementioned services, which in hindsight may not have been necessary at all to begin with. To compensate me for the illness of my daughter, my lost time from work, and the physical and emotional distress and inconvenience of having my home damaged, I was offered a coupon for a quarterly treatment of the Fortress Gold package service ($150), I do not wish to be insulted any further with offers of “coupons” for future work. There have been no mice trapped and no evidence that there even was a current mouse problem.

    • Initial Complaint

      Date:12/27/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 5, 2022 I had a service from *********************** of Affordable Pest which he and his colleague went into my attach and took photos of what they said was rodent activity. I had never been into my attic and initially called because I believed there to be a rodent in my HVAC. ***** denoted they found activity and were going to take actions to address and charged me $150 for that action. Upon a follow up with ******** around halloween of 2022,I was suspicious of rodent activity and he went into my attic and denoted the pictures sent by ***** were not of my attic and took pictures for his supervisor ****** to address and remedy. He also found the issue that led me to believe I had a rodent issue which was an improperly installed HVAC filter. In multiple attempts to reach ****** and remedy was been fruitless - almost avoiding my calls and communications via text in this regard. Today 12/27, Affordable Pest came to my house to do quarterly services which I did not ask for and denoted in text and told ************** wanted nothing to do with them other than my refund and then charged me $75 after I called the office and was assured I would not be charged. All told they owe me $300 for unnecessary services based on fraudulent information from their sales rep. ******* the supervisor, has been unhelpful in getting me resolution for over 2 months. Including 3 pictures named affordable from the sales rep and the last one is of my actual attic taken by their technician

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RAUDULENT! They online said service included mice and cockroaches. Then the guy, ******, pulled a fast one on the contract and said it would be $150 more. Then I immediately cancelled with *****, GM, and he said he would refund it and cancel the contract per Maryland law. They then woudln't refund and kept harassing me. I finally got in touch with someone, after months of back and forth they agreed cancelled and refunded it. Then they charged me again on 10/18/2022. RUN FOR YOUR LIFE! Fraud!! I used to use them, please trust me...go anywhere but here!

    • Initial Complaint

      Date:12/01/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/18- Estimate & Service supposedly complete - I contacted company about charge issue- I was charged for exclusion work that did not happen. Was told that manager would follow up. Explained situation to ****** and he said he would call me back. Did not receive callback. 11/19- missed their call and tried calling back with no communication (text message pic)11/25- I reached out again via text because I had not heard from ****** and informed them of animals still present and to remove me from the upcoming visit until charge errors were resolved. (text message pic) 11/29- Spoke to ****** and he said that he would look into it again. I expressed my dissatisfaction and overcharge multiple times at this point. Also made him aware that the services were sold to me with the understanding that multiple services were included in the price. Technician removed the door and then said that the animals were entering neighbors roof. (Text message pic) informed me via phone that I would need to pay an additional charge to have them come back and reinspect. 11/30- Company reached out for update. I expressed my dissatisfaction/charge concerns and requested that the contract be cancelled. No response received. 12/1- Payment processed for services not completed and without my permission. Animals are still in the roof, exclusion work was not completed, I've been trying to work with them up until now. They charged my card with no notification/permission and I have not heard back about anything.

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I have had an annual service plan with Affordable Pest for several years whereby we pay $125 per quarter which includes exterior treatments to our townhouse and, on request only, interior service. I do not have any complaints about the services we have received, rather it is regarding our attempts to cancel the service plan with no response from the company. I have called on the phone four times, on November 11, November 14, November 16, and today, November 21. Three of the four times I reached an answering service that Affordable Pest contracts with; on November 16 I spoke with someone actually employed by Affordable Pest, but she was unable to help me with my cancellation. I also sent emails using the Affordable Pest online contact form, on November 11 and again today, November 21. I would like Affordable Pest to immediately (1) cancel my service with no further charges and (2) provide me with written confirmation of the cancellation.

    Affordable Pest, LLC is NOT a BBB Accredited Business.

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