We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Instafixus LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an elderly person and was taken advantage of by this company and paid dearly for something which many have complained about.

  • Initial Complaint

    Date:10/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a telephone call from a Mr. ****** Hartley13 Feb 2024explaining the service provided by INSTAFIXUS for my computer and the package sounded very good that they would check my computer if I had any problems, the cost would be $475.19 for 3 years of computer support.I called in for support around 29 September as my computer was running slow while the tech was on, I noticed that some of my documents were being looked at. I did not give it great thought at the time until i went *** use my system and found that documents were missing. These missing g documents took quite a bit of work to replace. At this point I sent an email to them on 6 Aug 2024 requesting they close my account and refund my money. on 8 August I received a telephone call from INSTAFIXUS telling me they would need to get access to my bank account to do this, they asked me to transfer $500.00 from my savings to my checking account which I started to do, instead I called the bank and stopped the transfer and placed a hold on all my accounts. The tech started to open my documents again. this is when I hung up. they tried calling me begging me to pick up the phone which I did not, none of my **** or debit cards no longer work for them I have reestablished new accounts.

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about August 22nd, 2024, my 90 year old mother thought she was contacting ***** support but the number that came up on her screen was for Instafixus. Like other complaints listed here, she was mislead into thinking they provided online support and told she needed a 3 year contract and they deducted $699 from her checking account. My mother was so confused she had no idea how they even got her account information. This is predatory and disgusting. Our bank looked into it and noticed it is a scam and is working to reverse the charge. this business needs to cease and desist and never contact my mother now or in the future.

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $299.99 online to Instafixus LLC for technical support for 3 years on 1/27/2023. The first day I purchased it with my credit card I got help that one day and since I have made several attempts calling and texting them and to no avail, but one time and the man was mad I got up him and he acted like he was hung over and did not help me and had an attitude. I tried several times, and the phone number is no longer a working number. I tried disputing it with my credit card department and I do not have a contract only what they sent me through e mail, and I know I was ripped off. I would like a refund if you could help! I am 69 and have to work part time to help pay my car loan and bills. Thank you for any help!

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PAID INSTA FIX FOR COMPUTER TECHNICAL SUPPORT AND AS OF TODAY THIER PHONES ARE NO LONGER WORKING. (888=958-2773 & 571-2018) my account # ******.

    Business Response

    Date: 07/04/2024

    Had a word with Customer ,******** said have no issues and he unfortunately filled it in BBB,

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was on the phone with ********* who was supposed to transfer the call to one of their subdivisions but instead somehow the call went to Instafixus who told me my service was compromised and they could restore it and provide security but it cost $350.00 for 3 years.. They gave me their phone number and said they would be available 24/7 which was not true. If I called them there was no answer and no one ever called me back. My wife and I are in our 80s and I believe we were taken in by this person.

    Business Response

    Date: 05/23/2024

    Hi ****,

    Apologise for the delayed response.Just to confirm we already had a word with customer and customer is okay to continue with the services and said dont need any refund.

    The customer is happy to stay in service with us.


    Regards,
    Instafixusllc

    Customer Answer

    Date: 05/29/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21645796

    I am rejecting this response because:
    The person never contacted me and has lied. We dont want to deal with this company any longer. The fact that their response to you shows how they falsified the answer to you. 

    Regards,

    *****************************








  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2-15-2024 to work on my computer ect... did so. have had trouble, they fixed it again. 4-1-2024 had trouble again ,they couldn't fix it, said call the next day, same thing ect... so I want it fixed or money back CALLED. NO response !!! # no good ************** it rings but NO answer!!! CALLED #************** NO answer!!! They have screwed up my computer can not use my ************ I'm a newly widow, do not drive, no communication but the phone, mostly by computer on ******** only !!! PLEASE I'm scared, SAD and frustrated and do not know what to do !!! Like I said my communication is only ******** !!! Do you have any suggestion for me on this problem ? !!! OF course getting my money back PLEASE !!! HELP ME !!! I would very much APPRECIATE !!! THANK YOU *************************** =0)

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday 3/27/2024 I called Xfinity about an issue with an email that was lost. Xfinity said ****** handled those issues. I went on the ****** site to find technical support. I reached Instafixus and after the scanned the computer said there was a Trojan virus the our none of the security apps could prevent from infecting computers. After a few hours on the phone they said we needed a firewall which would protect the computer from being hacked. The cost would be $.75 a day for 2 years or $.60 a day for 3 years. They needed a check for the amount of $799.99 to set up the firewall. This seemed very expensive but wanted the issue resolved. What a Mistake! Later read a notice on our banking page about scammers who say they can help us for $$$

    Customer Answer

    Date: 04/15/2024

    Please update our new email to ******************   We changed it after our complaint was filed. Thank you ******

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people conned me into thinking that my computer was being hacked and lured me into a protection service in on 3-14-2024 and charged me $699 for a 3 year contract, on which I made a down payment in the amount of $199.I have come to realize that they are scammers preying on the elderly.

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They ripped me off for $899.99, and told me they would refund the money to my account. But they never did, and now have blocked my phone number, so I cannot call them. When I first realized they were a Fraud, is when they ask me for my login name & pin number. That is when I changed my Debit card & tried calling them for a refund.. I filed a complaint witj the State Attorney in ********, but have not heard from them. Thank you for all your kind consideration. *************************

    Business Response

    Date: 03/21/2024

    Hi Team,

    As per the customer's desired resolution and our refund policy we have tried to processed the Refund but the refund was not successful as customer might have cancelled the card  Attached is the Refund Receipt of the same.And also Customer raised a dispute with the bank so we have received the chargeback of the same and money was credited to customer bank.Attached is the refernece of the chargeback document.
    Please let me know if there is anything else we can do to help the customer.

    Regards,
    **********************

    Customer Answer

    Date: 03/24/2024

    Two people from Instafixus have taunted me, ***** & *****, which I doubt are their real names.  They keep saying that they have tried to put the refund in my old Debit Card number but it kept coming back to them.  They are lying, my Bank has had no communication from them, they are trying to get my new Debit Card number.  NO WAY.  Also two days after my initial contact with them they ask for my Bank login & pin number.  That is when I went to my Bank changed my Debit Card & Bank login.  Then I had to pay a **************** $65 to remove all there ****, plus he told me they had tried several times to get into my Bank Account. *************************

    Also I might add now only are they a scam company, but they have committed Fraud.  Thank you for your kind consideration, *************************

    Customer Answer

    Date: 03/26/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21435470

    I am rejecting this response because:They are not telling the truth.  My Bank has told me they have not had any contact with Instafixus.  My Bank also told me that if indeed they tried to refund to my old card it would be put into my account.  ***** was trying to get me to give him my new Debit card number, and I will not do that.  Also, when this first started they ask for my login &= pin number.  Thats when I changed my debit card number & my login & pin number.  Also, the company that I had remove all there junk, told me they had tried tio get in to my bank account.
    *************************








    Customer Answer

    Date: 04/16/2024

    I have not heard anything from Instafixus, they are a bunch of liares & will probably never give me the $899.99 they beat me out of. I really wish there was someway to make them pay me the money they owe.

    *************************

Instafixus LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.