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Business Profile

Computer Software Developers

Instafixus LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Posting on behalf of my elderly mother. INSTFIXUS is a 100% scam business. This company preys on fixed-income elderly people who get scammed by them into buying stuff they don't need. They conned my mother, who can barely afford to put gas in the car, out of $699 to "Speed Up" her ***. BTW, they sold her **** stuff, not ***. The only thing they did was speed up the depletion of her bank account. When I called customer service I reached a third-world call center and was given all sorts of excuses. Ed, the guy who sold her, was on a customer call and would call back. Never did. The billing department was busy and would call me back. They never did. That's because they aren't a real business. A real business has processes, procedures, and people. They have a call center and give you a circle-jerk experience without a happy ending. This company set up a ******* website and hung their shingle to steal money from people. Stay far away from them. I am filing a formal complaint with the FTC and since I know the founders of *******, they as well. This scam business should have its business legs amputated and its money, frozen. I hope karma catches up with them before I do, but either way, they won't be taking more money from people if I can help it. They will never forget the pain of invoice #***** for $699.99, for putting them on blast and out of business.

    Business Response

    Date: 08/29/2022

    Hi Team,

    As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help customer.

    Regards,
    Instafixus LLC

  • Initial Complaint

    Date:08/11/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date 07/27/2022 concern over business & personal accounts prompted response to e mail messaging offering security and privacy Consulted IT professional who immediately recognized the fraudulent service and I destroyed access to a personal bank account which reported payment of 299.99 Would like to report this absolute scam to BBB in hope of preventing more incidents.

    Business Response

    Date: 09/02/2022

    Hi Team,

    WE HAVE ALREADY TRIED PROCESSING FULL REFUND FOR THIS CUSTOMER BUT IT GOT DECLINED AS CUSTOMER HAS CANCELLED THE CARD . Attached is the failed refund Receipt for the reference.

    Please let us know what else we can do to help customer further.

    Regards,
    Instafixusllc

    Business Response

    Date: 10/03/2022

    Hi Team,

    As per Customer desired resolution we have Sent check to the customer ,Find the Copy of online acknowledgement for the same.

    Please let us know if there is anything else we can do to help customer.

    Regards,
    Instafixus LLC

    Customer Answer

    Date: 10/07/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

  • Initial Complaint

    Date:07/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Instafixus LLC contacted me when I was looking for information about calls that would come to our ****** Voice. I am a volunteer for a non-profit organization called The ****************** ******************* I should have gotten in touch with ****** Voice, but instead this man called me from ****** Mail. He said I had a virus in the ****** Mail and he would fix it for a price and I should have hang up then, but I was thinking he could help my ****** Voice. I should have said ok to go ahead ,but I wasnt thinking straight. Now that I have talked to the other board members I should have got their ok for the $199.99. I am only aloud to spent $25.00 on my own. He is going to call me Monday August 1st to get my debt card number to paid for his service. We are a non- profit organization and the rest of the board says I shouldnt paid him. One of the board members looked the company up and said their have been a lot of complaints with this company. Can you help me with my problem. ***********************************, Treasurer Ps. He changed the cost on the invoice to $199.99, but this invoice has the $399.99 the original cost he wanted to charge me. I dont have an updated invoice.

    Business Response

    Date: 08/26/2022

    Hi Team
     

    As customer is not interested for the services we will make sure we remove customer number from our records and make sure we don't call the customer

    Please let us know if there is anything else we can do.

    Regards

    instafixus LLC 

Instafixus LLC is NOT a BBB Accredited Business.

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