Reviews

This profile includes reviews for American Disposal Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Disposal Services, Inc has 3 locations, listed below.

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  American Disposal Services, Inc

  10370 Central Park Dr Manassas, VA 20110-4196

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  American Disposal Services, Inc

  PO Box 1290 Centreville, VA 20122-8290

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  American Disposal Services, Inc

  PO Box 1326 Centreville, VA 20122-8326

Review Details

• Review fromMa E

  Date: 11/29/2022

  1 star
  I am having a hard time getting them to collect my trash. At one point I waited a month and several calls to customer service and Fairfax county ( from September 26,2022 till around 10/23/2024) to get the service.
  Again, they missed scheduled pickup 2 weeks in a row.

• Review fromAq C

  Date: 11/02/2022

  1 star
  American Disposal Services are crooks. I had signed up 2x week trash pickup and paid extra for it, they reduced to once a week. On top of that the trash and recycling is never on time, sometimes 3-4 days late. Last time my yard waste was outside for over a month, the paper bags broke down and I had to rebag and eventually dump myself. They just now raised prices after cutting my services by 50%! This is atrocious.

• Review fromMatthew C

  Date: 10/29/2022

  1 star
  This is the worst trash service ever in Fairfax County and i wish someone will put them out of business!!!!!!!!!!!!!

• Review fromrobert m

  Date: 10/17/2022

  1 star
  It is almost impossible to contact this company. From my expereince, if you are extremely lucky to get through, they say one thing, but then they don't always follow up. Worst company/organization I have ever dealt with. I am still waiting for a response to the 10+ emails I have sent this company since I cannot get through to them on the phone. Wish I could give a "0" rating on bbb.org.

• Review fromMyriam P

  Date: 08/27/2022

  1 star
  Worst company ever, you pay them to provide NO SERVICE…..their business license should be revoked for charging customer for services NOT PROVIDED,. they are simply thieves.

• Review fromMarion J

  Date: 08/12/2022

  1 star
  Termination of service due to lack of service. Now promises of pick up of containers is past 30 days

• Review fromSandra D

  Date: 08/09/2022

  1 star
  Absolutely the worst trash removal service and one of the worst overall companies we've ever used. They are utterly unreliable, often very late or skipping scheduled pickup days altogether with no advance notice. When they do decide to pick up, the trash, recycling, and yard waste all go into the same truck. Because it's often more than a week between pickups, we've had more trash than can fit in the container, so we've left an additional bag or two next to it and they empty the trashcan and leave the bags. Trash and recycling is often left in the street, including broken bottles, and you're lucky if your trashcan is left upright and in front of your own house. They want yard waste in paper bags, but then they don't pick them up for weeks, so we have to keep hauling them in and out of the garage because if we leave them out and it rains, the bags fall apart, the stuff goes everywhere, and they won't pick them up. We've called numerous times, once to ask for a replacement trash can because they cracked ours hurling it down the street after they emptied it. We were told to leave our empty trashcan out on a specific day, and they'd pick it up and leave a replacement, which we never got. We most recently called to find out when they were planning to pick up the yard waste, as it's been several weeks. The woman on the phone repeated three times that a truck would be by on Saturday. It never came and we left the bags out until yesterday, when it rained so I had to haul them all back into the garage. Adding insult to injury is the fact that we're being charged for all of the numerous missed pickups. They're unresponsive, unprofessional, and it's clear they don't care about their customers, and only manage the bare minimum effort.

• Review fromFM T

  Date: 08/06/2022

  1 star
  It has been well over a month and my yard debris has been bagged and sitting in front of my house on the curbside waiting to be picked up. I have called multiple times and spoken to multiple people. Each time I get strung along and promised they will dispatch someone the following day and the following day, etc. And that is after waiting for their high call volume for my turn to speak to a representative. I am extremely upset and am still waiting for someone to pick up my yard debris. I have tried working with them but at this point I am paying for a service that I am not receiving it at this point.

• Review fromYoung S

  Date: 07/21/2022

  1 star
  ADS charged us $400 for 4 toters. We live in a single home and were given 2 toters. None of the ADS representatives could explain why we were charged for 4 toters. Then it took some time for ADS to pick up the 2 toters when we cancelled services. The last straw was when they accidentally sent our account to collections when our account has been paid in full. The ADS representative informed me that other accounts were also accidentally sent to collections as well. I called on July 19, 2022 to inquire about the notice from collections. Mark, the ADS supervisor was suppose to email me after looking into it. He has not emailed me. I called again on July 21, 2022 and was not able to talk to Mark. He was “in a meeting.”
  I have called and emailed 9 times about this matter.

• Review fromCatherine H

  Date: 07/21/2022

  1 star
  The hardly show up even after they went from twice a week to once weekly with zero adjustments in actual cost. Absolutely terrible company but with the limited options available we are forced to stay with them.