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Business Profile

Heating and Air Conditioning

Brooks Heating & Air LLC

Reviews

Customer Review Ratings

5/5 stars

Average of 24 Customer Reviews

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Review Details

  • Review fromPhillip M

    Date: 01/06/2023

    5 stars

    Phillip M

    Date: 01/06/2023

    Brooks always provides outstanding service. Their technicians are always professional, on-time, and knowledgeable about the service they’re providing.

    Brooks Heating & Air LLC

    Date: 04/11/2023

    Thank you for the kind review and such kind words. We appreciate the feedback.
  • Review fromErnie L

    Date: 12/28/2022

    5 stars

    Ernie L

    Date: 12/28/2022

    The service and response was great given the weather and cold conditions.

    Brooks Heating & Air LLC

    Date: 04/11/2023

    Thank you for taking the time to leave a review. We appreciate it.
  • Review fromMrs A

    Date: 10/13/2022

    5 stars

    Mrs A

    Date: 10/13/2022

    Ryan is a fantastic technician. He explained everything so that I understood and made me feel confident that he resolved the issue. The owner Kenny is quick to communicate and makes sure the customer is happy.

    Brooks Heating & Air LLC

    Date: 04/11/2023

    Thank you for the kind review. We appreciate it.
  • Review fromliz g

    Date: 10/10/2022

    5 stars

    liz g

    Date: 10/10/2022

    Brooks is the most responsive company in this industry. They answered the phone at 6am on a Monday (Federal Holiday!) and got a technician to my house by 8am, and I had heat by 8:30am. This is the second time they saved my neck-they also came immediately this summer when no one else would-even the company who installed the new HVAC system-Brooks is THE BEST. All of their techs are polite, courteous and knowledgeable, and they follow through.

    Brooks Heating & Air LLC

    Date: 10/11/2022

    Thank you for taking the time to leave a review. We appreciate your feedback!

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