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Business Profile

Sports and Recreation

Skyzone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has deceptive business practices. Customer service reps push you to get membership for cheaper price, and tell you to call and cancel before it charges again. I called to cancel charge and no one answers the phone. I disputed with my credit card company and they charged for second month. Then I had two charges in dispute. I finally found the website and they gave an option to cancel. I explained my situation and they refused to refund my money. I did not utilize their business or the membership at all. I would like a refund of the money they took out of my account because they did not return my message when I called to cancel. Their sales practices are very deceptive.

  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They started a monthly membership program for the kids. While enrolling my kids i approached the desk and asked them I need this membership only for one month and dont want to renew it. They did tell me It wont be renewed unless i ask for it. I approached their business place and asked them to cancel the membership , they mentioned it has to be cancelled only through Online but not through walk in. My billing date was on 09/26/2023. I have applied for the cancellation on 09/24/2023. Now they are claiming that I will be charge for the month since i have to inform them 3 days before. 1) They never able to cancel when i walked in . What kind of business practice is this, what about the people who doesnt have internet connection 2) I informed them 3 days before . If they are saying only business days, how come they are opened on Sundays . Isnt sunday business day for them when its opened 3) When one individual takes his small kids to place like Skyzone and asked them for entry price they themselves offered membership saying its better deal . They expect a parents to read their detailed 10 pages documents about their membership. They dont pinpoint what are the catch 22s

Skyzone is NOT a BBB Accredited Business.

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