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Business Profile

Subscription Boxes

Booster Bricks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/2022 I subscribed to ***************** a monthly **** minifigure subscription service. To date, I have received 1 pack (Month #1) of my subscription which was supposed to start in December. Attempts to get this company to live up to its end of the contract via email communication has met with failure. On February 6, I emailed officially asking for them to, "ship what you owe me and issue a refund for the rest". To date, I have received only December's box (in late February) and no refund. What I do keep getting is empty promises.At this point I just want a refund for any product not received.

  • Initial Complaint

    Date:03/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************** offers a monthly subscription, which also claims "$12.99 billed today and on the 15th of each month after your first bundle ships".On January 4, 2023 was charged for a monthly subscription. Made additional add-on purchases on 1/29/2023. NO shipment or tracking number received yet.On February 5, 2023 was charged for 2nd monthly subscription. Made additional add-on purchases on 2/5/2023, 2/12/2023, 2/15/2023, 2/19/2023, 2/21/2023, 2/24/2023, and 3/1/2023. NO shipment or tracking number received yet.Contacted customer service on February 4, 2023 regarding why I was charged for an additional month without receiving any shipment or tracking number. Was told "We do charge one month ahead, so the January packages are starting to ship next week! We are sorry for the delay, but please know we are working hard to get you caught up!"Contacted customer service on March 1, 2023 to cancel and refund ALL my purchases that have not been received. 2 days later received response that initial shipment has NOT YET shipped out, but also CANNOT be refunded.

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been a member of Booster Bricks for quite a while. However, the last few months they have charged me for a monthly shipment, but I haven't received anything. I have no way to contact them as thier website says I don't have an account with them. Why am I being charged, if I don't have an account? I want a refund of all charges.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Booster Bicks Minifig Club on 20 November 2022. I email the company asking when I would receive my product and I got a response blaming the "overseas shipping supply chain" for the delay. Today is 9 January 2023 and I still have not received my order and multiple emails from me have gone unanswered.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Missed *months* of shipments!! Emailed customer service who was SO slow and offered no reason. Then sent me two bundles..:but still owes me more!Customer service has stopped responding completely. Saw on their ******** page multiple customers having the same issues

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the company renewed my subscription when i advised them not too, now i have to wait for a refund.i asked that last years subscription be refunded, not receiving any communications back and the phone number listed on this web site goes immediately to busy.i cannot get in contact with any one to send me my products i purchased last year or refund me my years subscription.i advise anyone to not subscribe due to poor customer service there lack of service. they bill you multiple times a year and says it was a glich in the system, how many gliches can one company have a year?

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a yearly subscription for Booster Brick's around November, 2021 and have not received any packages this year. I want a full refund. I paid $328.80.Hi, **********************!Just sending a quick receipt email for your records confirming that you've been successfully billed $328.80 for Booster Bricks Club - Every 12 Months Plan.Please reach out if you have any questions - we're always happy to help!Keep building :)the Booster Bricks team

Booster Bricks is NOT a BBB Accredited Business.

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