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Business Profile

Vitamins and Supplements

Purehealth Research
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Complaints

This profile includes complaints for Purehealth Research's headquarters and its corporate-owned locations. To view all corporate locations, see

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Purehealth Research has 3 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************

      Business Response

      Date: 10/14/2022

      Thank you for raising your concern and we sincerely apologize for the inconvenience. We have further investigated the issue , hence, we will process the reshipment for 12 bottles of Fungus Eliminator. Once received, please return the wrong products on the return address that will be sent to your email. Thank you for your understanding.

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:  false evidence and never shipped the product

      Regards,

      *******************

      Business Response

      Date: 10/03/2022

      Thank you for raising the concern. Upon further investigation, there was a chat conversation last 09/20/2022 (Attached photo for reference) that the customer requested for the order to be cancelled. It was successfully refunded on the same day (attached photo for reference). However, the order was still shipped and delivered last 09/29/2022 (Please check attached photo again for reference). 

    • Initial Complaint

      Date:09/16/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I suggest the business take steps to clarify the options on the order form. I had no idea I was subscribing to a monthly subscription for the product. 

      Regards,

      *********************

      Business Response

      Date: 09/26/2022

      Thank you for raising the concern. During the order process in our website there is an option where you can choose if you would enroll for our subscription or opt for one time purchase. During your order you have ticked the box to enroll for subscription hence the automatic shipments. However, we have already cancelled your auto order and stopped any further shipment and charges. 

    • Initial Complaint

      Date:09/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was ordering 3 bottles of anti fungal capsules using ****** as payment. The company added another 6 bottles automatically as I selected complete payment. The price of my initial 3-unit order was thus increased to almost triple the original amount. This is outright thievery. Sad the company feels they have to trick customers in this way.

      Business Response

      Date: 09/12/2022

      Thank you for raising the concern and we apologize for the inconvenience. Upon further investigation, the order for 6 bottles was purchased (09/04/2022) prior to your final order of 3 bottles (09/07/2022). Also, our system do not add or ship products automatically unless order is in a subscription. Nevertheless, order has been refunded last 09/05/2022 (please see attached photo for reference). 

    • Initial Complaint

      Date:08/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **************

      Business Response

      Date: 08/22/2022

      Thank you for raising the concern. Upon further investigation, there are 2 orders made on June 29. Please see attached photos for the invoices. 1st purchase which is the ultimate heart bundle protocol was delivered on August 22 (please see attached screenshot for the delivery status) and the 2nd purchase was successfully paid on July 27 instead on the same day, hence it was shipped last 08/01 and still in transit. Should you need further assistance, please don't hesitate to contact us so that we can help you out immediately. Have a great day ahead.

    Purehealth Research is BBB Accredited.

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