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Business Profile

Vitamins and Supplements

Purehealth Research
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BBB Accredited BusinessNRRated by BBB

Complaints

This profile includes complaints for Purehealth Research's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 74 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item returned. Refund coded wrong and refused by bank for the coding error.Complaint registered with **************** refund resubmittal refund refused.Complaint registered with ******************.

      Business Response

      Date: 06/20/2025

      Hi There. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.

      Upon reviewing the account, we can confirm that the returned item was received. In line with our 365-day money-back guarantee, a full refund was successfully processed on May 19, 2025.

      If the customer has not yet seen the funds reflected in their account, we kindly recommend reaching out to their issuing bank or credit card company for further assistance, as refund timelines may vary depending on the financial institution. If there was a coding issue, their bank would be best equipped to investigate and resolve it.

      We remain committed to providing excellent customer support and are happy to assist further if needed.

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lack of efficacy of Hearing Support product after 3 months. Attempted to provide my dissatisfaction with the product in their website. My evaluation and comments were not posted. It would appear their system is designed to accept only 5 and 4 stars.

      Business Response

      Date: 05/27/2025

      Hi There, Thank you for reaching out, and we sincerely apologize for any frustration and disappointment this experience may have caused.

      We understand the concern regarding the effectiveness of our product. As with any supplement, results may vary from person to person depending on individual body chemistry and other health factors. We appreciate all feedback as it helps us improve our products and services.

      If you have any further questions or require additional assistance, please do not hesitate to contact our support team. We are committed to providing support and assistance to ensure a satisfactory resolution. Thank you for bringing this matter to our attention, and we appreciate your understanding.

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pure Health Research or possibly parent company **************** is charging me for items not ordered. They cannot be contacted by info and n the website. Email addy does not go through , the helpoption is inop and the phone number is not going to the company. I want any further business with me cancelled. I am not authorized any orders.

      Business Response

      Date: 04/16/2025

      Hi. Thank you for reaching out. We sincerely apologize for the inconvenience and frustration this has caused.

      We have carefully reviewed the account, and based on the information provided, we do not see any recent orders placed under the details provided.

      To assist more effectively, could we kindly ask the name of the product charged and the date and amount of the charge.

      This will help us investigate further and ensure that no future orders or charges occur in the account.

      We appreciate your patience and look forward to resolving this matter for you as quickly as possible.

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PureHealth Research sent a package of 6 bottles of 'blood sugar', contents unknown. They charged my **** $247.02. This happened on March 29. No one ordered the 'blood sugar' product.I am in the process of contacting 'PureHealth' and demanding a refund and ****** credit union suggested contacting the company first. Based on reviews online, I sense a scam and am alerting the ************************,***** **** I

      Business Response

      Date: 04/04/2025

      Hi. Thank you for reaching out, and we sincerely apologize for the confusion and inconvenience this has caused.

      Upon reviewing the account, we found that an order was placed on September 25, 2024, for 6 bottles of our Blood Sugar product under our Subscribe & Save program. We completely understand if unaware that were enrolled in a subscription.

      Rest assured, we have already canceled the subscription associated with the account, so no more future shipments.

      To assist further, we will be sending a separate email with detailed return and refund instructions. Once the returned product is received at our facility, we will promptly process the refund.

      If you have any other questions or concerns, please dont hesitate to let us know. Were here to help.

      Customer Answer

      Date: 04/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ****

    • Initial Complaint

      Date:03/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January I ordered 2 lymph system bottles. I received 10 bottles total. I kept 2 of lymph bottles and mailed back the others including several I had not even heard of. I phoned but was told I needed a tracking number. I went back to postal service and they said they could not produce a tracking number. I had a letter enclosed in with the bottles with all the information. I was shocked to see such a large shipment of 10 bottles when I ordered 2. It also cost me $32.00 to mail back the bottles.

      Business Response

      Date: 03/29/2025

      Hi. Thank you for reaching out to us. We apologize for the confusion and inconvenience regarding the order.

      Upon checking, we see that on January 11, 2025, the order was placed for a total of 10 bottles due to special offers added. We completely understand if  only intended to purchase 2 bottles, and we apologize for any misunderstanding.

      We have no issue processing the refund once the returned products have been received at our fulfillment facility. However, as of now, we have not yet received the return package. As part of our return and refund process, we require a tracking number to verify and trace the package. We understand that may not have been able to obtain the tracking number from the postal service.

      Rest assured, we will also double-check with our fulfillment facility for any returned packages. Once we confirm receipt, we will promptly process the refund.

      If you have any further questions or need assistance, please feel free to reach out.

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent an order that I did not order.

      Business Response

      Date: 03/28/2025

      Hi. Thank you for bringing this matter to our attention. We apologize for any confusion regarding the recent order. Upon checking, we found that the order was enrolled in our Subscribe and Save program. No need to worry, as the subscription has already been canceled, and will not receive any future shipments. 

      Additionally, we have processed the refund on March 21, 2025. Please allow 3-5 business days for it to reflect in the account, depending on the card issuers processing time.

      If you have any more questions or need assistance, feel free to reach out.

    • Initial Complaint

      Date:02/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Business never disclosed any thing about a automatic renewal of the order in the join their site for discount and other products and promotions. They advertise a refund if thier products don't work but when you ask about the refund you get nothing but a run around and a we will investigate and get back with you. Only to never hear anything but the cricket in the corner.

      Business Response

      Date: 03/22/2025

      Hi. Thank you for bringing this to our attention. We truly apologize for any frustration or confusion caused.

      Upon reviewing the account, we found that your order placed on November 16, 2024, was submitted under our Subscribe & Save program, which includes automatic shipments for convenience. However, we completely understand that the customer may not have realized they were enrolled in a subscription, and we sincerely apologize for any inconvenience this may have caused.

      Please rest assured that as part of our policy, we absolutely honor returns and refunds, and we are here to make this right. Our team will be sending a separate email with detailed instructions for the return and refund process.

      If theres anything else we can assist you with, please dont hesitate to reach out. We appreciate your patience and the opportunity to resolve this matter.

    • Initial Complaint

      Date:02/20/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 7 2025 I ordered one bottle of Lymph System Support pills at $29 USD. Pure Health added 6 more bottles onto my order ( buy three get three free when you subscribe). I never subscribed to anything. Another $147 USD was charged to my charge card. I notified Pure Health Research that this extra charge was incorrect. The admitted I did not order the extra bottles bud would not provide a refund.

      Business Response

      Date: 03/22/2025

      Hi. Thank you for reaching out. We sincerely apologize for the inconvenience and frustration this situation has caused.

      Upon reviewing the account, we can confirm that an order was placed on February 7, 2025, which included 1 bottle of Lymph System Support and an additional special offer of Buy 3 Get 3 Free. Please note that this offer was added during checkout and may have been selected inadvertently.

      We understand the concern, and wed like to assure that we do not have any issue processing a refund for the additional charge. However, weve noted that the account is currently under a dispute status, which means we are unable to process the refund on our end until the dispute is resolved.

      To proceed smoothly, we kindly recommend to contact the bank to close or resolve the dispute. Once it has been closed, we will gladly process the refund from our end.

      Again, we truly apologize for the inconvenience and appreciate your patience and understanding. Please dont hesitate to contact us if you need further assistancewere here to help.

      Customer Answer

      Date: 03/26/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 

      I believe this has been resolved, but I am waiting until the end of the 45 day dispute period before I can confirm this. 

      Regards,

      ****** ********








    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent an additional refill order that I did not request. And billed me and took out money from my account.

      Business Response

      Date: 02/21/2025

      Hi There. Thank you for reaching out. After reviewing the order, we found that the purchase on 08/10/2024 was placed under our Subscribe & Save program, which is why a refill order was automatically processed.

      We understand the concern and have canceled the subscription today. Rest assured, no further shipments will be sent.
      Regarding the refund, we have sent an email with return and refund instructions. 
      If you have any questions or need further assistance, please feel free to reach out. Thank you

    • Initial Complaint

      Date:02/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/23/25 PureHealth charged me for a second bottle of Bone Health that I did not order. They charged my card without my authorization. Apparently this is pattern & practice as there are similar complaints against this company, it cost me over $9 to ship the item back to them. This is unfair as I never ordered this item. I just want to warn others about this scam if they order from them.

      Business Response

      Date: 02/22/2025

      Hi There. Thank you for bringing this matter to our attention. Upon reviewing the account, we see that the order on 12/23/2024 was placed under our Subscribe & Save program, which is why there is another shipment on 1/23/25. We understand the concern and have canceled the subscription, rest assured there will be no more future shipments.

      Regarding the return and refund, we will be sending you an email with the return/refund process details. 

      If you have any other questions, feel free to reach outwe're happy to assist you.

    Purehealth Research is BBB Accredited.

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