Complaints

This profile includes complaints for Wall & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wall & Associates, Inc. has 44 locations, listed below.

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• 

  Wall & Associates, Inc.

  PO Box 747 Marshall, VA 20116-0747

• 

  Wall & Associates, Inc.

  8135 E Main St Marshall, VA 20115-3356

• 

  Wall & Associates, Inc.

  7633 E 63rd Pl Ste 300 Tulsa, OK 74133-1202

• 

  Wall & Associates, Inc.

  101 S Abilene Ave Valley Center, KS 67147-2103

• 

  Wall & Associates, Inc.

  601 Pennsylvania Ave., N.W. Washington, DC 20004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to Wall and Associates in July of 2019 to resolve my past due *** returns for multiple years. We were told at the initial consult that they would work directly with the *** to consolidate my debt and file all past due returns. We were advised that although they couldn't give us an exact date of resolution that this was typically a 6 month process. At this point in time we paid an initial $4000.00 down payment and signed an agreement to a $400 monthly payments as well as power of attorney for them to advocate directly with the ***. We were advised not to contact the *** for any reason and to forward any correspondence we may receive directly to them. Month after month, specifically from 7/19 through 12/22 we paid $400 per month and every time we inquired about progress we were assured a resolution and settlement would be "soon" and the delay was at the fault of the *** and their "typical" delay in the process. After nearly 3 and 1/2 years we finally received our settlement amount and were advised all past due tax returns had been accepted. We received copies of all of the returns for our records and paid all past taxes. Then, in July of this year we received notice that my 2018 taxes were never filed. We immediately called the *** and were advised that Wall and Associates (via Atlas Tax) submitted my 2018 return 3 times in one day on January 26th 2020 and were notified the return was rejected. They made a 4th attempt in February of 2020 and the return was again rejected. Wall and Associates never disclosed the rejection to us, but they continued to take our payments. We received a response from the *** and subsequently were immediately required to pay the taxes owed of $3793.00, penalties of $1924.67, and interest of $1514.12. We are requesting compensation in the amount of $19438.79 for money paid directly to Wall ($16000.00 in total) and the 2018 penalties and interest. They are totally incompetent and fraudulent.

  Business Response

  Date: 10/31/2024

  WALL & ASSOCIATES, INC.
  P.O. Box 747
  ********, ******** 20116
  Phone: ************
  
  October 31, 2024
  
  BBB Serving ****************
  ATTN: **** ******
  *************************************************
  Glen ****** VA 23059
  
  RE: ******, ***********
  Case #: 22472403
  
  Dear Ms. ***************** style="color: rgb(0, 0, 0); font-family: Verdana; font-size: 11px;">
  This letter is in regards to the above referenced complaint. I have been working to review Mr.
  Stoners case file with our office in depth. Unfortunately I have not yet finished my review of
  the case, and will be out of the office tomorrow, November 1, 2024. Therefore, I will not be able
  to respond by the deadline of tomorrow.
  
  I would like to ask for an additional 7 days to respond to this complaint, and will respond with a
  more thorough answer by Friday November 8, 2024. I hope that this is acceptable to your office.
  
  Furthermore, I need to update my email address with your office. The best email address for me
  is: *********************** If I need to go through another process to change that
  information, please let me know.
  
  Thank you for your patience and consideration with this request. The additional time will allow
  me to determine the best approach to this complaint.
  
  Sincerely,
  Wall & Associates, Inc.
  

  Business Response

  Date: 11/06/2024

  Hello,

  Please find our response to this complaint with attachments enclosed.

  Thank you,

  ******** Cable, COO

  Wall & Associates, Inc.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wall & Associates was retained to enroll me in a tax relief program with the **** I have paid them $450 monthly for four years without any resolution. In addition, my case keeps being reassigned to different teams, and I am asked to sign a different POA. I do not even know if I am communicating with Wall & Associates anymore because the email header indicates a distinct entity. Communication with my various representatives is sparse at best. I feel like I got duped while the tax debt was escalating. I think Wall & Associates is responsible because they have not provided the service I retained them for. All the interest accumulated since hiring them should be their burden, not mine. Or just give me my money back!!!

  Business Response

  Date: 07/09/2024

  Please see our response to this complaint attached.  

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Wall and Associates in July 2014, with an initial down payment of $3,700.00 and $450.00 per month thereafter. I was told at the consultation that my case would be settled within six months. I placed several calls during this time, only to be told "we're still in negotiations." I continued to pay the monthly fee until 2021, an approximate total of $35,000. The only reason I continued to pay was because they kept telling me it was getting close. I called in 2021 and asked for a copy of my file, as I wanted to see what sort of communications they were having with the **** I was told "we don't keep that sort of information." My tax debt at the time was approximately $36,000. Because of their inaction, I have since accrued fines and interest with the **** and found out that my debt had escalated to over $80,000. I then contacted another accountant with experience in dealing with *** issues, and she had my situation resolved in six weeks. I realize I am outside of the one-year boundary, but I just wanted to caution anyone to avoid this company. To this day it still makes me physically ill when I think about how much money I paid them, and now I owe the *** over double of my original debt. If I would have paid the *** what I was paying these people, my issue would have been completely resolved a long time ago.

  Business Response

  Date: 07/03/2024

  Hello,

  Please see our attached letter responding to this complaint.

  Thank you,

  Wall & Associates, Inc.

  Customer Answer

  Date: 07/03/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  
  
  
  
  

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started with **************** in March 2020. We paid them $500 per month until January 2024 and did not get anything resolved with the *** regarding our taxes. The first year we had almost no communication and when we did they advised the *** was closed. When we finally got them to send the *** an offer they offered $1 which was done in 2023 and was rejected which I think they knew it would be. I need to get a refund of some sort. We paid in approx $18,000.00 and got nothing done. We still have our tax debit. These people do not communicate with you unless youre late paying $500 for the month and then they give you a call to collect. This is a lot of money and I feel like we were scammed. Is there really a Wall & Associates out there? Where else can we look into to try and recoup some of our money?

  Business Response

  Date: 04/05/2024

  We have been in contact with *************** and have discussed options to resolve her stated complaints. We ask that you allow us to communicate directly with *************** and **** this complaint as in process of being resolved. 

  Customer Answer

  Date: 04/11/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Mayfair tax in ************* ** to do ten years of taxes they charged ***** never did anything I almost lost my house over this not one piece of any tax work these people need put out of business they are fraud

  Business Response

  Date: 12/19/2023

  Please find our response to this complaint attached.We have received your correspondence dated December 11, 2023 (copy enclosed) concerning 
  the complaint filed by ***************************** which requests a refund of the fees paid to our 
  company. ******************** sought out and hired our services in July of 2023 and we 
  administratively represented him before the ********** Taxation and ******************* A 
  copy of our mutually signed contractual arrangement signed by ************************* is enclosed as 
  well as the signed addendum authorizing payment for the initial fee of $4,000 as well as the 
  monthly fee of $300 for services, signed by ******************** on July 18, 2023, and September 1, 
  2023, respectively. 
  In his complaint, ******************** indicated that he had engaged our services to do ten years of 
  taxes; however, clients are made aware that we do not perform tax preparation services. We 
  only perform tax representation and resolution services.
  We represented ******************** administratively before the ********** state taxing authority 
  regarding the outstanding balance that was owed in the amount of $73,282 relative to the state 
  gross receipts tax. The customers statement of the problem also indicates that we did not 

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began paying Wall and Associates in August 2021, and they have not resolved are issue as of January 17th, 2023. They have been lax in their communication with us over the same time period. The issue they were supposed to resolve was a tax issue. We are seeking the $6400.00 that we have paid them to date.

  Business Response

  Date: 01/23/2023

  Hello,

  Please find our response to this complaint attached.  Feel free to contact me if there are any problems opening the attachment.

  Sincerely,

  **********************

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Wall and Associates presented an offer in comprise to the *** on our behalf for $1.00, which they knew would be rejected. During the time period of Covid, approximately March 2020 through early 2022 we had little to no communication from *****************************, who was the contact person for case.  *** stated that the *** had shut down and she was unable to conduct business with the ***. 

  At the time of our initial contact with Wall and Assoicates, we had significant medical issues and an enormous outstanding balance with hospitals and doctors.  Had Joy been on top of our case, which began in 2019, this matter would have been settled in a timely manner. 

  Regarding the properties, we would not have had do anything with those properties if she had handled our tax matter more efficiently in the beginning. 

  We stopped paying because we had not heard from Wall and Associates in quite a while, and when we did hear from them, they stated that ***************************** was no longer handling our case and that it had been assigned to another case manager. 

  We would like most if not all of our money returned to us. We are considering reaching out to the ******** Bar Association and the ******** Attorney General.  
  Regards,
  
  *******/*********************
  
  
  
  

  
  

  Business Response

  Date: 02/01/2023

  Please see our attached response to the recent communication from the Linns.

   

  Thank you,

   

  **************************

  Chief Operating Officer

  Wall & Associates, Inc.

  Mobile:  ************

  **************************************com