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Business Profile

Event Planner

My Social Calendar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the service in June and was told I would receive log-in credentials for the portal. I never received that email. I called the number I had to get support, and get access to the portal. I was unable to get a hold of anyone. I left a voicemail and never received a call back. The other number associated with this business says it is out of service. I have left message via ********* and ********* Still no response. I continue to be charged but am not getting the service I signed up for. I’ve disputed these transactions with my bank, and they cant get a hold of them either, but they continue to charge me monthly.

  • Initial Complaint

    Date:06/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In mid-May 2022, when I was a member of My Social Calendar (DC), I signed up for events in June 2022 based on the calendar of events published by My Social Calendar. For one of the events in June, I had to purchase a ticket of $38.00 when I signed up for it. In late May, I decided to relocate which meant I would no longer be in the DC area. I went into my account with My Social Calendar to cancel my membership. I cancelled it on May 25, 2022. After I cancelled my membership, I was immediately logged out of my account. I lost all access. As a result, I emailed the Events Coordinator (her name is Lena and she is the only contact I have for the company) to ask about a refund for the $38.00 ticket and for a $15.00 fee related to a May event that I could no longer attend. First, the Events Coordinator said that I would not receive a refund and she gave no explanation as to why my refund request was denied. I followed up to ask for any further help she could provide in processing a refund given I would not be attending these events. She followed up a week later via email on 6/2/2022 and told me that the owner (she refused to provide her manager's name and contact info) agreed to refund me for the two charges. She said that the refunds would appear on my credit card in 3-5 days. It's been almost a month now, and I have not received either refund. I have followed up on my refund status, but still no refund. I disputed both of these charges with my credit card; I received a refund of $15.00 through the dispute process. On 6/22/2022, My Social Calendar charged my credit card twice without my authorization. Each charge is for $5.00. These are fraudulent charges as I did not authorize them; I cancelled my membership on 5/25/2022. When I emailed Lena about these fraudulent charges, she did not respond. Now, I'm afraid they might just keep charging my credit card without my consent. My Social Calendar now owes me 3 refunds in the amounts of $38.00, $5.00, $5.00.

  • Initial Complaint

    Date:06/16/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was interested in expanding my social circle in NYC and came across My Social Calendar (MSC) on *********. I set up an appointment for Tuesday June 14th at 4:30pm to speak to one of their representatives (Rhonda) who explained how it works and that they were offering a promotional membership fee of $75 per month - which apparently is normally $100 a month. After some very good marketing I must say, I was interested in joining, however, I was told that they need to have a card on file to access their platform. I was also informed that my card would only be charged if I accepted the terms and conditions of their contract. I also felt pressured to join because Rhonda told me that the $75 offer was only for an hour after receiving the link and if I call back after, it would revert to $100. I went ahead and provided my card information and received a link to the MSC platform. So the first thing that popped up was the terms and conditions that I needed to accept before I could begin socializing. After reading through the contract, I opted not to sign up as I was not comfortable with some of the conditions I was being asked to commit to. I even called Rhonda and also sent a text message to inform her I would not be completing the sign up process with them. However, MSC went ahead to charge the $75 on my account without my consent to their contract. I have also received emails from them as a member when I did not complete the sign up. They also have the audacity to send me an email to remind me to accept the terms but have gone ahead to charge my account for a service that I've not legally signed up for. Rhonda is no longer picking up my calls and I have no other contact information to reach this company on so hence this complaint. I want the $75 to be refunded to my card urgently, the account they created to be deactivated and card information deleted. Their conduct is totally unacceptable and I wish I had read the reviews on here before handing over my card information.

    Customer Answer

    Date: 06/23/2022

    ---------- Forwarded message ---------
    From: ********************* <*****************>
    Date: Tue, Jun 21, 2022 at 3:33 PM
    Subject: Complaint #******** resolved
    To: <*********************************>

    Dear BBB,

    I'm letting you know that my complaint was resolved, the business refunded my subscription.

    Best,
    ****

My Social Calendar is NOT a BBB Accredited Business.

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