Reviews

This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hilton Worldwide

  7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

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  Hilton Worldwide

  2015 Massachusetts Ave NW Washington, DC 20036-1011

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  Hilton Worldwide

  530 Pennsylvania Ave Fort Washington, PA 19034-3304

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  Hilton Worldwide

  300 Army Navy Dr Arlington, VA 22202-2803

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  Hilton Worldwide

  749 E Chocolate Ave Hershey, PA 17033-1212

Review Details

• Review fromBennie G.

  Date: 03/22/2023

  5 stars
  The hotel charged holiday rates doing the time of March 4-7 2023, there was a power outage that lasted in some area also five days and this hotel increase there rates doing this time. The hotel was completely booked and this was do to the hurricane that hit this area doing the time for 3 -8 March 2023.
  
  In my opinion these individual took advantage of the area and the state emergency

• Review fromAllan S

  Date: 03/20/2023

  1 star
  We booked a Hilton hotel for May 2023 with 640,000 Hilton Honors (HH) points back in December 2022. In early March 2023 the website was hacked and our one million AMEX/HH points were stolen. HH Fraud Protection Dept launched an investigation but also canceled our reservation without our knowledge or acquiescence. They restored our points a week later BUT now the standard hotel room that we reserved was sold out and a new reservation for a higher level room was 1,550,000 points, i.e., 2 1/2 times as expensive. This far HH refuses to compensate us in a fair manner for what appears to be their fault in that their website is less than secure and they canceled our reservation without consulting us. Rather than make a good faith effort to compensate us, they appear to be trying to wear us down with a lengthy process involving e mail communications; it takes several days to hear back from them and they just keep asking for more information (when they should have it all already between all the details that I sent plus what they should have in their own database). We have been loyal customers for decades (Diamond members) but feel unappreciated.
  

• Review fromEunice M.

  Date: 03/20/2023

  1 star

  Eunice M.

  Date: 03/20/2023

  I made a reservation at the Hilton Daytona Beach. When making reservation there was no option for Tax Exempt, when our employee took the tax exempt form to the hotel, they refused to credit the tax because the room had already been paid for (there was no other option) .. I spoke to a supervisor on 3/20/2023 around 10:30am (very hard to understand and very rude) over the phone 7113 and she refused to credit the account, when I asked to speak to someone above her, she refused and said there was no one above her to transfer the call to. This was a business trip and we are a tax exempt entity, tax should be refunded.
  Also, Wendy ( the employee ) had to wait for 4 hours for her room ( her room was given to someone else).

  Hilton Worldwide

  Date: 03/29/2023

  Dear Eunice M********,
  Thank you for providing me with the information I requested. The reservation that was booked was an Advance Purchase, non-refundable reservations. Advance Purchase reservations do not qualify for Tax Exempt status. The price that the guest selected includes room rate and applicable taxes and is non-refundable. This information was provided at the time the reservation was booked.
  We are sorry, but for these reasons we are unable to provide you with a refund for the taxes paid.
  Thank you for taking the time to share your feedback with our offices and for your continued loyalty to the Hilton brand.
  Best regards,
  Colleen B.
  Executive Ambassador
  GA 162822440

• Review fromJohn R

  Date: 03/14/2023

  1 star

  John R

  Date: 03/14/2023

  I made reservation for the Washington Court House, OH property on Jan 26, 2023. Upon arrival, I was told they have no record of my reservation and they were full and had no rooms. I asked if any other properties were nearby and informed a property owned by the same ownership may be available. This was a Fairfield Inn. I asked for assistance in obtaining reservation but was told by the clerk he could not help. I called the Fairfield Inn and paid a substantially higher price than I would have paid with my dishonored reservation. Today I called Hilton customer service and was informed my reservation had been canceled by the hotel on the same day I was to check in. How is this possible? I had a confirmation number, but that mattered none. The Hilton customer service representative said the practice of overselling rooms is not uncommon. I am very disappointed in Hilton and especially the Washing Court House Hampton Inn for the inconvenience and disrespect shown to me as a tired traveler. I would expect Hilton Worldwide to reimburse me 100% for my Fairfield stay.

  Hilton Worldwide

  Date: 04/16/2023

  
  From the independent owner and manager of the hotel:
  
  "We check the reservation it was cxl by the guest and they asked us about the points, and we told they have to deal with Hilton for that it was two time their reservations was cxl late and we never charged them in Jan and in march 2023 (sic)"
  
  

• Review fromUma J

  Date: 03/13/2023

  1 star

  Uma J

  Date: 03/13/2023

  Very bad service. Prove overpaid for dirty room. Smelly and dirty couches in the rooms and lobby

  Hilton Worldwide

  Date: 03/16/2023

  Dear Uma J***,
  Please accept our sincere apologies for your experience at the Hilton McLean Tysons Corner. As a goodwill gesture, the management team has issued a refund to your credit card. Please allow 3-5 business days for the refund to be reflected on your credit card.
  Uma, thank you again for sharing your feedback with us. Your loyalty and trust in Hilton are valued, and we hope that the steps taken to advocate and liaise on your behalf demonstrate our desire to restore your faith in Hilton. We genuinely hope you will continue to choose the Hilton Portfolio of Brands for your travel and hospitality needs.
  Best regards,
  Colleen B.
  Executive Ambassador
  GA 160835734

• Review fromScott M

  Date: 03/10/2023

  1 star

  Scott M

  Date: 03/10/2023

  I flew in and stayed for eight nights. My husband drove in and stayed for two nights. My husband went down and requested for a $12 parking pass for two nights since parking on premises is $12 per night. The employee was well aware of the two night parking pass and issued the parking pass with the two dates written on it. I check out on my last day and receive a $60 charge on my credit card. I called this establishment and asked what those charges were for considering when I checked out they even confirmed there we no additional charges. They explained to me that the charge was for five days of parking. I was then placed on hold, and then the employee got back on the phone and told me that he would call me back. Without asking for my phone number, I insisted he take mine. I suggested to email him a picture of the parking pass with the two dates written on them and he denied that. They charged me for something I didn’t ask for or use and seeking this to be investigated further to protect other individuals in the future because this is absolutely fraudulent. I still haven’t received a phone call in return nor a refund. This is stealing. This is a crime.

  Hilton Worldwide

  Date: 04/16/2023

  We sent you an email of April 14 requesting details of the hotel about which you wrote. We do not appear to have received a reply. Accordingly we have closed our file on this matter. If you would like us to revisit it, please send an email containing the name and location of the hotel to ****************************.

• Review fromSh H

  Date: 03/10/2023

  1 star

  Sh H

  Date: 03/10/2023

  They will scam you out of your money!!!!! I booked my reservation through a well known on-line travel service and paid the travel service in advance of the stay. One day after checking out of the hotel, the Hampton Inn charged me for the stay as well at a different rate. When I called the Hampton Inn and spoke to a lady working reservations, she said because they did not receive payment from the travel agent they just billed my card at their rate. I told her I thought that this was not only poor customer service practice on Hampton Inns' part, but possibly illegal. I said their dispute would be with the travel agent and not making the guest pay twice. Hampton Inn chose to accept the reservation and payment from the travel agent. If the travel agent is not paying that is not my fault. They are clearly was just trying to get money the easiest way possible by taking from an innocent guest. I did call my travel service and spoke with an agent who tried to contact the Hampton Inn while I was on the phone. The travel agent was not able to speak to anyone from the Hampton Inn while I was on the phone with them for OVER 40 minutes. The travel service agent said they will send an email to the Hampton Inn asking them to refund my money. I also called my credit card and disputed this charge.

  Hilton Worldwide

  Date: 03/22/2023

  Dear Mr. H*********,
  Good day! The hotel has issued a refund back to your credit card. Please allow 3-5 business days for the refund to be reflected on your credit card.
  In the future, we suggest you book directly with Hilton to avoid issues such as this from happening.
  We realize that every guest has a choice when traveling, and we thank you for making the Hilton Portfolio of Brands your choice. We look forward to the opportunity to serve your future travel needs.
  Best regards,
  Colleen B.
  Executive Ambassador
  GA 161711087

• Review fromJulie G

  Date: 03/09/2023

  1 star

  Julie G

  Date: 03/09/2023

  The Hampton Inn in Troy, AL has to be the rudest place I've ever dealt with. I booked a standard King size room and right under the room highlights, shows it sleeps 3 and has a sleep sofa. When we checked in, that wasn't the case. I called the hotel to ask why there was no sleep sofa. Turns out, the website is wrong but they don't acknowledge that it's wrong. There were LOTS of complaints that night. I booked my room according to THEIR description. They were completely booked and so were nearby hotels. They had no cots so getting an air mattress from Walmart was the only option. Hampton refused to compensate me. I will say that Hilton has said they're going to compensate me. Hampton should've taken care of it. I will never stay there again.

  Hilton Worldwide

  Date: 03/14/2023

  Hello Ms. G***,
  Thank you for taking the time to tell of about your experience at the Hampton in Troy, LA. I am very sorry you were disappointed by your room.
  I understand that, as a goodwill gesture, our Guest Assistance is making a partial refund to you.
  With best regards,
  David R
  Executive Customer Relations
  GA 160303281

• Review fromIsmari N

  Date: 03/07/2023

  1 star

  Ismari N

  Date: 03/07/2023

  Asked for a refund since I couldn’t go because of weather. They accepted my excuse. Then they decided to never refund me. I called the San Bernardino location 3+ times. They always said the manager was not around to approve the refund so wait for refund since they would definitely approve the refund. And they never did approve and never sent me my money. Nice front desk, but they lied to me. Ever since time I called manager was not there to approve it. It was around $269.99 and I’m out of it. My other hotels immediately refunded me because of California bad weather. Homewood Suites by Hilton San Bernardino is not good.

  Hilton Worldwide

  Date: 04/16/2023

  Please accept our apologies for the delay in issuing your refund.
  We received the following message from the independent company that owns and manages the hotel:
  I have successfully issued a full refund to Mr. Ismari N*****. A folio which entails the adjustment has been issued to the email that Mr. N***** had on file.
  I will additionally be reaching out to Mr. N***** via email to inform him that the refund has been issued.
  Please let me know if you need anything further. Thank you.
  Kindest Regards,
  Breana R
  Assistant General Manager
  Homewood Suites by Hilton San Bernardino

• Review fromBrittnay O

  Date: 03/04/2023

  1 star

  Brittnay O

  Date: 03/04/2023

  This hotel has policies it doesn't make it's guests aware of at booking or check in and then refuses to refund or allow transfer to other neighboring Hilton properties that do not have these undisclosed policies. Apparently at this establishment - the only hotel I have been in for the last 10 years to have ever told me this (I'm definitely over 21) - told me I am not allowed to drink in the lobby and must return to my room. This was not a party, it was 3 adults prior to 11pm and it was quiet conversation at the close of the day in an empty lobby. When we were told we needed to leave the lobby by the assistant general manager. I asked where this policy was disclosed at booking or check in. I am not part of a stay and play (I live within 40 miles of the hotel) and I am not a part of a block of rooms, there was no notice given, nothing posted in the lobby, rooms, etc.. I asked for a transfer to their closest Hilton who does not have this policy and was told no. There was no reasoning, just how they handle their hotel, and unfortunately that is the opposite of good busy and seems to be a scheme to lock you into their facility but not allow you any freedom as an adult to allow your children to sleep and you to have conversation over a self bought beverage as someone over the age of 21 - if I can drink in my room, why can't this be done in the lobby if done responsibly and respectfully? The cops were called for disorderly conduct, thoroughly embarrassing me, and wasting valuable city assets. Needless to say, they walked in and were just as annoyed at the call as the PAYING guests being quiet in the lobby. This is a gross abuse of power and contractual obligation that is not properly disclosed or communicated. I will never stay at a Hilton again.

  Hilton Worldwide

  Date: 03/15/2023

  Dear Ms. O**,
  Thank you for providing me with the information I requested. I followed up with the management team regarding your stay concerns. The manager shared with me that your boyfriend was provided with the rules of the hotel at check-in time. These rules include that alcohol is not permitted in public areas of the hotel. If seen with alcohol you will be asked to remove it. If alcohol is not rendered, you will be asked to leave the hotel by them or the authorities. Your boyfriend was also provided with the quiet hours, which begin at 10:00 pm and end at 7:00 am.
  Ms. O*** we thank you for taking the time to share your experience with our offices and for your continued loyalty to the Hilton brand.
  Best regards,
  Colleen B.
  Executive Ambassador
  GA 159888417