Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 29, 2023 I subscribed to Ranger Rick magazine for my grandson. A pop up box asked if I also wanted to send two books for an additional small fee. After checkout, I discovered it was a subscription. Sept 20 I was informed two books were shipped. They were never received. Oct 12 I cancelled subscription. Oct 23 my charge card was charged for two addition books. Oct 23 I contacted them again and told them to cancel my subscription effective Oct 12 and remove the charge. I had to dispute the charge to get it removed from my bill. I never received the books. Oct 23 I was informed the subscription was cancelled and no further charges would be made. Oct 25 I was again informed books had been mailed. They were never received. Dec 5 I received another invoice and told them the subscription had been cancelled. Dec 12 another invoice was sent. My grandson is receiving and enjoying the magazine. The complaint is for the book club only. It was deceptive not to be up front that it was a book subscription. I have never received any books and continue to be billed.

  Business Response

  Date: 01/11/2024

  Hello and thank you for your feedback.

  We apologize for any inconvenience this situation caused. In checking the account, a full refund was processed on 12/06/2023. Originally there was an error when processing the refund. The balance of the refund was processed on 12/06/2023.  A replacement request has been submitted for the original two book set. Please reach out to Ranger Rick Customer Care at [email protected]  if the two book set does not arrive in the next 4-6 weeks. Please note the books you will receive are actually magazines not hard back books. When researching the book club order the magazine order placed at the time as the book club order and delivering to the same address there were no comments on the account for missed issues of the magazine or delivery problems. 

  
  Again, we apologize for any inconvenience this has caused.Please let me know if any further action is needed.

  
  Thanks,
  Ranger **** Customer Service

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just wrote a very long complaint and it disappeared! Bottom line, these guys are rip offs, I have tried to cancel and told them I NEVER want to see a Ranger Rick advertisement or magazine again but they KEEP sending them to me and start AUTOMATIC subscriptions, there is no way out. If they do stop it is for a few months then they'll start all over. They continually sent 2 of the same subscriptions to one of my grand daughters but never acknowledged this, also. I am so sick of Ranger Rick harrassing me with adds and automatic renewals and have spent way too much money on them! My grandchildren are grown up now and don't want this magazine, please help - it seems like they'll never stop. I just got another notice in mail saying: "As a Premier Member your gift subscription will AUTOMATICALLY renew at the low retail price of $34.95 for one year and we'll AUTOMATICALLY charge your credit card as YOU requested." All I requested was to get off of ALL of their lists and subscriptions and that was YEARS ago. No where on the postcard does it say HOW to cancel, no phone number or email address or website. This has to be illegal. Thank you for listening to my rant.

  Business Response

  Date: 01/11/2024

  Hello and thank you for your feedback.

  We apologize for any inconvenience this situation caused. The order in question was enrolled in the Auto Renewal program which will atomically renews the subscription before expiring. With this program there are several communications sent to alert the customer of the upcoming charges. Per the customers request the account has been removed from the Auto Renewal Program, marked as Stop gift auto renewal, Do not promote as a recipient, No sweepstakes promotions, No gift promotions, Stop single auto renewal, and No phone solicitations.  
  

  Again, we apologize for any inconvenience this has caused. Please let me know if any further action is needed.
  

  Thanks,
  Ranger Rick Customer Servicey here...

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/17/2023 I ordered the Ranger Rick Dinosaur Magazine for my grandson. As of the middle of October he hadn’t received a copy yet. I called Ranger Rick and was told the first edition would be sent out by mid-November. As of 11/29 he has yet to receive a single copy. Called this morning and their representative said they’d cancel the order and prorate the $15.00 amount I paid to $10.00 stating he HAD received a copy which is totally untrue. They eventually agreed to refund the full amount. They then went on to read an obvious pre-prepared statement about all the issues that have been happening such as problems with the delivery system, etc. I asked how soon I’d see the refund on my statement. Instead I was told I’d receive a check in two to three weeks. Totally ridiculous to hold on to people’s money for months with the consumer having not to show for it. Sounds kind of sketchy to me. Seeing the complaints here I see I’m not alone in this matter. What really concerns me is how many people would accept the prorated amount or just totally forget they had even ordered the subscription, receive nothing and never are refunded. Thanks

  Business Response

  Date: 01/08/2024

  Thank you for reaching out and we apologize for the inconvenience this situation has caused and the delay in receiving the full refund as requested. In checking the account, a full refund was
  processed on 12/06/2023. Originally there was an error when processing original refund. The balance of the refund was processed on 12/06/2023. Please note the recipient address was reconfirmed and issues were mailed to that address. In this situation we ask the customer to check with their local Post Office to see if the Post Office is aware of any issues.  

  Again, we apologize the inconvenience this has caused.
  Please let us know if any further action is needed or if we can be of further assistance.
  

  Thanks,
  Ranger Rick Customer Service

  Business Response

  Date: 01/11/2024

  Hello and thank you for your feedback.

  We apologize for any
  inconvenience this situation caused. In looking at the account the issues are noted as being shipped. If the shipping address is confirmed with the customer and the magazines continued to not be delivered it is suggested the customer check with their local Post Office to confirm there are no delivery issues there with delivery. Given the customer had not received any
  issues, the order in question has been fully refunded as of 12/13/2023. The customer should have received the full refund. A refund can take up to two weeks depending
  on processes and the type of refund. This is true especially if the refund provided is in the form of a check. This refund was provided to the customer CC and they should have received the refund within 5-7 business days. If this is not the case, please contact Ranger Rick Customer Care at  ZODcustserv@**************.com for further assistance. 
  

  Again, we apologize for any inconvenience this has caused.
  Please let me know if any further action is needed.
  

  Thanks,
  Ranger Rick Customer Service..

  Customer Answer

  Date: 01/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** **** *****
  

• Initial Complaint

  Date:10/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third letter I wrote on this matter. On 17 March 2023, I ordered DINOSAURS Magazine for my nephew ********************* *************************** Wentwort GA ******. It was paid by check **** issued 17 March 2023 in the amount of $15. It was cashed. My nephew has not received any magazine. Please start sending the magazine to him. Thank you.*******

  Business Response

  Date: 11/17/2023

   

  Thank you for your feedback and we apologize for the inconvenience this has caused. In checking the account there seems to be no delivery issues noted on the account and the recipient address was confirmed to match the address provided in the above complaint. We have attempted to contact **. ******* via phone with the number provided above (**************) and left a voice message to follow up to see if the delivery issue has been resolved. If needed we are happy to extend the subscription for the number of issues missed. 

  Again, thank you for your feedback and we apologize for the inconvenience this has caused.

  Ranger Rick Customer Care

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 18.88 one to two times each month since june that I didn't authorize and it's supposed to be for books from them and none of them have been sent out. I did contact them and they pretty much said that we have tracking information and stuff like that and never gave me that information. They just charge on the 27th of September two times for 18.88 which I also didn't authorize. I ended up having our debit cards changed because they keep charging a debit card that expired in June of 2023 somehow.

  Business Response

  Date: 11/17/2023

  Hello and thank you for your feedback. We apologize for any inconvenience this situation caused.
  In researching the account, it was found that ****************** ordered Ranger Rick Dinosaurs magazine on 06/15/2023 and was offered an upsell offer to Ranger Rick Jr. Book Club with a special intro price of $6.95. From *** *******’s statement it seems this was done by mistake. Each of the book sets shipped included a pre enotification of the upcoming charge and an enotification when the charge is about to be applied. A request for a full refund has been submitted for all charges associated with the Ranger Rick Book Club.
  
  Again, we apologize for any inconvenience this has caused. Please let me know if any further action is needed.
  
  Thanks,
  Ranger Rick Customer Service

  Customer Answer

  Date: 11/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the fall of 2022, I subscribed to Ranger Rick and purchased 1-year magazine subscriptions for 3 of my grandchildren. A few months later, I started recieving renewal notices far ahead of the renewal date of the fall of 2023. I called and requested the renewals not be sent until a month or two before the expiration dates. I was assured they would stop but they didn't. So, I called and cancelled the subscriptions in late April / early May. Ranger Rick charged my card again, so I called on June 5th and spoke with '****'. **** confirmed that the subscriptions were cancelled, and a credit would be issued. I received the credit within a couple of weeks. On August 14, 2023, Ranger Rick charged my credit card again in the amount of $26.70. I called Ranger Rick today (8/21) once I saw the charge and again spoke with an '****'. Again, I was told that a credit would be issued, that the subscriptions were cancelled and that I would receive an email confirming the details of our discussion. **** stated that the 6/5 'cancellation ' did not get processed even though she told me it had during our conversation on that day (6/5). At a minimum, this is a bad business practice and it would seem that charging my credit card after confirming the subscriptions were cancelled may be unlawful.

  Business Response

  Date: 10/06/2023

  Our sincere apologies for the inconvenience this issue has caused. It has been confirmed the two active subscriptions were canceled on 8/21 as requested and a refund was provided. Actions have been taken to avoid this type of incident happening again. The accounts are closed and no further charges will be made to the customer's card. Customer has been removed from future mailings/emails (note any mailings in progress will still be received). Again, our sincere apologies. 

  Customer Answer

  Date: 10/09/2023

  Good morning, I read the business response and it is the same as previous responses I made directly to the business.  We recently had another unauthorized charge to our card which, at the surface, appears to be related to the business.  The transaction is being researched at this time.  Because of this, we've gone through the effort of cancelling the card we've been using and updating the various companies that have been using it.

  I will not 'accept' the business response as it does not meet the requested actions I made while submitting this complaint.

  However, for the BBB records, this matter can be considered closed since the credit card is no longer valid.

  Thanks very much for your consideration and actions in this matter.

  Please contact me with any questions.
  

  Regards,

  Customer Answer

  Date: 10/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: PLEASE SEE MY SEPARATE EMAIL TO THE BBB REGARDING THIS MATTER.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered The Ranger Rick magazine on 4/23/23 to be sent to my grandson. It is now August 17 and he still hasn't received a copy. But they have emailed me to renew the subscription. I called customer service and finally had to ask for a supervisor. She said the first copy just got mailed out.4 months later! His sisters get Highlights magazines, but their mother is holding them because he didn't get one. The supervisor will not send back issues. They don't care. Customer service sucks .AND, they only deliver bi-monthly. I did not see any mention of that when I ordered.

  Business Response

  Date: 10/31/2023

  Hello,

  Please
  accept our most sincere apologies for this situation. In researching the account it was noted the account was suspended on 3/29/2023 due to credit card pending. On 4/11/2023 the service was reinstated with the next issue available  Aug/Sept Issue.  Customer feed back is greatly appreciated and passed to Customer Service Management team as areas for retraining. It has been confirmed *** *** ****** has been contacted and back issues/replacement issues provided as requested for the issues missed. Account information was also reviewed and confirmed.  

  Again we apologize for any inconvenience this has caused. 
  

  Please let me know if further action is needed. 

  Ranger Rick Customer Care

• Initial Complaint

  Date:08/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered dinosaur magazine. Zoo books continued charging me for books I didn't order. They never returned my email regarding the problem and continued to charge me.

  Business Response

  Date: 10/31/2023

  Thank
  you for your feedback and we apologize for the inconvenience this has caused. With researching the account it looks as though when the order was placed for the Ranger Rick Dinosaurs subscription a book club offer was presented and also accepted. This seems to not be what the customer had intended.  Full refunds have been issued for all charges related to the book sets processed.  If there is any further action needed please don't hesitate to reach out. 

  Sincerely,

  Ranger Rick Customer Care

• Initial Complaint

  Date:08/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Ranger Rick Wildlife magazine program for my grandchildren August 2022. The first problem I had was that I was charged multiple times per month and it took me months to finally get this resolved. I would be charged different amounts at random times of the month. In October 2022 I was finally refunded two of the charges. Then in December out of pure frustration I canceled everything and asked my account be closed. In June this year I received $4.94 which I assumed was a refund from when I had asked months ago. I had no idea why the $4.94 amount. Then on August 11, 2023 I had a charge for $26.57. When I called I was told they did not charge me because my account was closed. At this point I have been charged $163.20 for about 6 children's magazines. I want Ranger Rick OUT of MY BANK ACCOUNT!!!!

  Business Response

  Date: 10/17/2023

  Customer Complaint - Watkins, Arleta Complaint # ********

  I enrolled in Ranger Rick Wildlife magazine program for my grandchildren August 2022. The first problem I had was that I was charged multiple times per month and it took me months to finally get this resolved. I would be charged different amounts at random times of the month. In October 2022 I was finally refunded two of the charges. Then in December out of pure frustration I canceled everything and asked my account be closed. In June this year I received $4.94 which I assumed was a refund from when I had asked months ago. I had no idea why the $4.94 amount. Then on August 11, 2023 I had a charge for $26.57. When I called I was told they did not charge me because my account was closed. At this point I have been charged $163.20 for about 6 children's magazines. I want Ranger Rick OUT of MY BANK ACCOUNT!!!!
  The consumer provided the following when submitting the Complaint to BBB

  Response - 

  Please accept our most sincere apologies for this and any incontinence
  this has caused. It seems from what was provided by ****** ******* – ******** and
  researching the accounts the customer had two accounts and enrolled in the Ranger Rick book club
  when ordering the magazine subscriptions for grandchildren in August 2022.
  A gift subscription to Ranger Rick Jr. was received in
  August 2022.  She was charged $16.46 at
  that time.  June 2023 a refund for $4.94 was
  processed.  This was done via email.  This refund was applied to the ****** *******’
  credit card, however, it does show on the recipient account in *****.
  An order for the Ranger Rick Book Club was also received in
  August 2022.  The shipments and charges
  for this are below.  This was cancelled
  January 8, 2023.
  8/30/22     $7.37
  9/26/22      $17.89
  10/26/22     $17.89
  11/22/22    $17.89
  12/29/22     $17.89
  Customer Service was able to pull the August call.  In the call the subscriber had said she was
  receiving three copies. With this information the CSR searched again and found
  a second account listed with just her first name.  The orders were placed online.
  The duplicate account for the RRJ book club is *******.
  There were two charges, $7.37 and $17.89. 
  These were both refunded in October 2022. 
  The duplicate accounts for RRJ have been combined.  The second account had a charge of
  $15.98.  This subscription was auto
  renewed in August 2023 for $26.57.  This
  order has been cancelled and the charge of $26.57 is now being refunded to her
  credit card.

  Again we apologize for this situation. Please let us know if there is any further action needed on our part. 
  

  Thanks,

  Ranger Rick Customer Care

  Business Response

  Date: 10/31/2023

  I want to share our sincere apologies for the inconvenience this issue has
  caused. With reviewing the account, we have found a gift subscription to Ranger
  Rick Jr. was received in August 2022.  Customer was charged $16.46 at that
  time.  We do not show any correspondence for this account until June 2023
  when a refund for $4.94 was processed.  This was done via email.  This
  refund was applied to the donor’s credit card. An order for the Ranger Rick Book
  Club was also received in August 2022.  The shipments and charges for this
  are below.  This was cancelled January 8, 2023.
  8/30/22     $7.37
  9/26/22      $17.89
  10/26/22     $17.89
  11/22/22    $17.89
  12/29/22     $17.89
  These are the only charges made to this account.  We don’t have multiple charges per month, and
  the charges total $95.39.  We also do not show any refunds in October on this
  account.  The last charge we have was the $17.89 charge in December 2022. We
  do not show a charge of $26.57. Further research found a second account listed
  with just the customer’s first name.  These orders were placed online. The
  duplicate account for the RRJ book club is *******. There were two charges,
  $7.37 and $17.89.  These were both refunded in October 2022. The
  duplicate accounts for Ranger Rick Jr. magazine have been combined.  The second
  account had a charge of $15.98.  This subscription was auto renewed in
  August 2023 for $26.57.  This order has been cancelled and the charge of
  $26.57 is now being refunded to her credit card.
  Again, we apologize for this inconvenience. Please let us
  know if there is any further action that needs to be taken.
  

  Sincerely,
  Ranger Rick Customer Care 

  Customer Answer

  Date: 11/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******
   
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the magazine subscription for a year and was offered an additional membership in a book club for my child. The book club was an additional cost, that appeared to be a yearly cost. Since February, they have been billing me $18.88 per month without email notifications. I just noticed it on my credit card receipt. The “book club” apparently is an extra magazine that is smaller than the actually Ranger Rick, Jr. and would be about $1.50 in any bookstore or short stop.

  Business Response

  Date: 09/08/2023

  ---------- Forwarded message ---------
  From: ****** ****** <*******@***.org>
  Date: Fri, Sep 8, 2023 at 10:42 AM
  Subject: BBB Complaint # ******** ******* ***
  To: Dispute Resolution Team <[email protected]>
  

  
  

  Hello,

  We received the attached letter from BBB in reference to Complaint ******** – ******* ***.

  We apologize for the inconvenience and frustration experienced by ******* ***. In response to the complaint ID ******** ******* ***, who’s complaint stated he ordered the Ranger Rick Book Club which he thought was a annual charge not a monthly charge and states charges were applied to his card without notification. In reviewing ******* ***’s account it was noted the email on file in his account  ************  is the same email included in the attached correspondence.  When a book club order is placed an email is sent to the customer confirming the order was processed. Each month before charges are applied an email is sent notifying customer of an upcoming charge. When the order is shipped another email is sent at the time the credit card charge is applied.  All emailed communications includes instructions for canceling the order with a link to Customer Service. A full refund will be issued as requested.  Customer Service will be reaching out to confirm the refund has been processed and assist with any further questions.    

  The details of the book club are clearly noted on the order page and placed where customers see this information before ordering. Included are instructions for how to cancel the order (see below). 

  OFFER DETAILS

  Join one of the book clubs now for just $6.95. We will continue to send 2 more books about every 4 weeks for just $13.90 plus $4.98 shipping and handling, conveniently charged to your credit card at the time of each shipment. When your child receives all the books at one level, we begin shipping books at the next level. If you feel like your child is ready for a greater challenge, just call to step up a level. Applicable sales tax will apply. All rates are in US dollars.

  100% Satisfaction Guarantee: There is no minimum number of books to buy, and you are free to cancel at any time. Your introductory shipment will arrive within 4-8 weeks.

  Again, we apologize for the inconvenience and frustration ******* *** has experienced.

   Please let me know if I can be of further assistance.

  Thanks,

  ****** ******