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Business Profile

Home Builders

Mitchell Homes, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mitchell Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mitchell Homes, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had my home built by this company was forced to close when the job was not done and is still not done was ask by them to make a claim to warranty company and still haven't seen or herd from anyone on getting the item fixed or finished in my home I've got sewer gas venting into home holes in walls from electrical company cracks in foundation from back filling post on porch that isn't attached and the list goes on and doesn't seem like it will ever get fix I'm not the only customer that this has happened to and I'm sure I will not be the last the people at this company including the owner is some of the rudest people I have ever dealt with and pretty much refuse to complete my home now I will have to pay another reputable company more money to finish it

      Business Response

      Date: 10/19/2022

      ************, is it my understanding that you have spoken with Missy in our ******************** If your items are in the warranty portal through ****, they will be scheduled and taken care of. We do not leave anything unattended to that is a warrantable item. We have one of the best warranties in the industry and if you ever have any questions at all about the status of a request, you can either call or email **** directly or reach out to Mitchell Homes directly. We are sorry that you feel that any of us have been rude to you. Please contact us via telephone if you have any further concerns. Thank you.

    Mitchell Homes, Inc. is BBB Accredited.

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