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Business Profile

Household Garbage Disposal

Boyd's Disposal Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Garbage Disposal.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took over for my former trash collector who retired. I had this account set up to pay automatically each month. They have not picked up my trash in almost two months. I have attempted calling and emailing numerous times. Once early in November they said it was a mechanical problem but now they no longer will respond. I stopped the automatic payment two weeks ago and the billing company shows I have a credit balance of $5.00 I really don't care about the money at this point, I just need my garbage removed. My can is full and I am 75, living alone, and need help. No one else should consider using this company.

  • Initial Complaint

    Date:11/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been using Boyds Disposal Services for several years for weekly trash pick up on Thursdays at $30 per month. While they frequently missed weeks due to various reasons, I have never short paid an invoice and was timely with payments. I phoned, emailed, and sent a ******** message to this company on August 4, 2024 advising that they had not picked up my trash for at least two weeks and I was desperate for service. I did not receive a response. Consequently I called, emailed and sent a ******** message again on August 9 stating that they were to discontinue services effective immediately. At that time, I had secured disposal services through another company. I keep receiving monthly invoices for $30. I just received an invoice for $120. The invoice stated that there were past due charges. It should be noted that this company has not provided any services since, at least, early July. Each time I received an invoice, I have emailed to remind them of the discontinued services using the chain of emails beginning on August 4 as described above. My email to them on October 9 stated that any subsequent invoices would result in me filing a complaint with The Better Business Bureau. As usual, I have not received any response from them via phone or email - - just invoices. I have not sent an email to them regarding this latest invoice. I appreciate any assistance that you can provide to resolve this issue.

  • Initial Complaint

    Date:05/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to get a quote from ****** Trash Service as they do not have their prices listed on their website. However instead of a quote, they signed me up for their service and began billing me. Before their first trash pick up, I immediately called and emailed them to report that I had not signed up for service, that I did not want their service, that they should not come to my house and that I won't pay for a trash service I did not sign up for. Here is the email I sent on March 29th, 2023 at 9:03 AM EST "Good morning, I filled out a service request form for ****** yesterday but I was just trying to get a quote. I do not need service at this time. I live at **********************************************************************. I just received an email from ****** saying that they would send an invoice so I just wanted to be proactive before you all started collecting. Thanks! *****"I never got a reply and now 2 months has gone by and I suddenly received a bill for $60 that I do not want to pay. Once again I called and tried to leave a voicemail on the number on the bill ***********), but the mailbox was full. So I went onto their website and called the number on there and left a voicemail on that number ***********). I also resent my email to ****************************************************** but have not heard back.

    Customer Answer

    Date: 06/12/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have been contacted by Boyd's Disposal Service claiming they will cancel my service, but I am still receiving a bill from them. This is regarding complaint ID ********.

    Regards,

    ***********************

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled service eff 9/1/2022 due to very poor service.****** continues to send bills each month accruing what has not been paid since 9/1/22.I did email them to discontinue service on 9/1 and had emailed several times since asking them to stop billing me. They stopped service to me on 9/1/22.

    Customer Answer

    Date: 03/23/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Boyd's Disposal Service regarding complaint ID ********.

    Regards,

    *****************************

  • Initial Complaint

    Date:10/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have an email stating that I wanted to cancel service effective September 1, 2022. However, my bank autopay sent a payment of $25 to ****** Disposal on September 2nd. I had not had a chance to stop the autopay after I emailed them to stop service. I emailed Van 2 times (one on September 6, 2022 and one just yesterday, October 26, 2022) requesting my refund for the $25 mistaken payment. I also left a voicemail on September 21, 2022 asking him to refund the $25 mistaken payment. But I have not heard one response back. Can you please assist me with getting my $25 refunded? Thanks, ***********************

Boyd's Disposal Service is NOT a BBB Accredited Business.

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