We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sewer Cleaning

Roto-Rooter Plumbing & Drain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Steven P

    Date: 12/17/2024

    On Dec. 13th, 2024 we contracted Roto-Rooter to service a whole house backup. The technician (*******) arrived and I the ** explained the situation and showed the Tech that the floor drain in the basement and the basement toilet was backed up. He acknowledged and proceeded to flush an already backed up toilet. The new tenant witnessed this and questioned why he did that. Nevertheless, the Tech quoted $408.35 to clear the main and the toilet. I showed the Tech where the clean out was located, he informed me that if he broke the cap and band that was capping the clean out, he would have to charge me a trip charge to the store and for procurement of a new band clamp. I told him, dont worry about it, Ill remove it for you. He got his machine in the basement and 10 minutes later the floor drain was clear but not the toilet. I asked if he could grab his toilet plumber and or auger to clear the toilet and he then stated that it would be an additional $200+ to clear the toilet. I asked why additional when it was a part of the original problem. He stated hes only following company policy and practices and he would lose his job if he cleared the toilet without charging me. I told him to get a manager on the phone and he gave me some number that wasnt the office number. I got in touch with a supervisor and he backed up the Techs story and response. I told them that this was not good customer service and that I would never use them again. The supervisor stated, thats fine and oh well! I told them thanks and I would clear the toilet myself. The Tech pulled out his bucket vacuum and sucked up a small area in front of the toilet and left the rest of the mess for us to clean up. I called in to the office and paid the $408+ invoice over the phone and told them that I would be contacting corporate and leaving this review. All customers be aware of this company, their culture, practices, and their nickel and dime approach to charge you for every little thing!! Thanks

Roto-Rooter Plumbing & Drain is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.