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Business Profile

Building and Construction

Metropolitan Tradesman Group, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Metropolitan Tradesman Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolitan Tradesman Group, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21st, 2024, I had a deck installed by Metropolitan Tradesman Group (MTG) extending from the second story of my townhome. Recently, I noticed that a window on the first floor, located directly below the deck, has begun to separate from the wall, with the caulking around the frame cracking and water leaking through when it rains. I attempted to contact *** to inspect the issue but received no response. As a result, I used the ********** Pro-Referral Program to find another contractor for an inspection. MD Contractors determined that the deck had been improperly installed, specifically citing the absence of a critical component called flashing, which is causing the leaks. Furthermore, the contractor identified additional problems, including the deck extending beyond the property line and the lack of necessary supports. Despite permits being approved and county inspections conducted, these issues were missed. Consequently, my windowand potentially the structural frame of my homeare now at risk of water damage. I expect these errors to be corrected promptly at no cost to me. Thank you for your attention into this matter

    • Initial Complaint

      Date:01/24/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Entered a Turn Key $247,500.00 construction contract with MTG on February 8th, 2021.-Contract completion date was August 31, 2021 but work remain substantially incomplete. The remaining work to be finished includes: exterior siding, gutters & drain sprouts, finishing master bathroom, building kids bathroom, ****************** room.-Contractor neglecting project and intentionally delaying completion of the work.-Contractor failure to adequately communicate, rarely responds to email, text messages, or phone calls.-Homeowners have experienced extended period (weeks and / or month) in which no work is performed.-Contractor failure to maintain an active role in managing the work.-Tyvek house wrap was been exposed to the elements for 15 month (installed Oct. 9th 2021)-Owners home now subject to damage and / or impairment due to long exposure to the elements.-MTG and ********************* have left the job with no communication or progress for the last 30 days.-MTG received a lawyer Notice of Default letter on 01-13-2023 -Homeowners mail a formal complaint to ********** of *************************** Regulation on 01-24-2023 against his Class A Contractor License Number ********** -We need MTG back to work to finish the job as stated in the contract. -It has already been two years and MTG is ahead in bank draw money. Builders contact information is:Metropolitan Tradesman Group, LLC Owner: ********************* ************ Office Number: ************ Email: ******************* Email: ********************** **************************************************************************

    Metropolitan Tradesman Group, LLC is NOT a BBB Accredited Business.

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