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Business Profile

Artificial Intelligence

DoNotPay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company that I've never heard of or have an account with took $36 dollars from me and appears like it will continue to do so until I can get into contact with a representative. I sent an email to which I received the response that I would be contacted within 24 hours which has not happened as of yet and it has been 4 days. I just want a refund or an email back from the company that my information has been removed.

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been charged $36 every two months by DoNotPay (listed as “BUSINESS TO BUSINESS ACH DONOTPAY DONOTPAY ST-S0T7X8J0C”) for approximately two years, totaling over $400. I never knowingly authorized this subscription and only recently became aware of the charges.

    Attempts to cancel or get support have been unclear and difficult. This appears to be a pattern: the *** recently filed a complaint against DoNotPay for deceptive practices and finalized an order in January 2025 requiring them to stop misleading consumers and notify subscribers from 2021–2023.

    I am requesting immediate cancellation and a full refund of all charges. This billing behavior is unacceptable and likely affects many others. I’m asking the BBB to help hold the company accountable and assist with resolution.

  • Initial Complaint

    Date:09/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had money taken from my SAVINGS account from this company. I have never used or heard of it before. $36 was stolen from my account and Im not sure how they would have even gotten ahold of it. I just need my money back, and for this company to leave me and my information alone.

  • Initial Complaint

    Date:08/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    getting charged 36$every few months for something i dont even know about,or subscribed to.

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello please cancel my account and refund me my $36.00 back account ending in **************************

    Customer Answer

    Date: 10/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:07/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep charging me when I canceled my services over a year ago I want my refund and to cancel this service asap please

    Business Response

    Date: 07/12/2024

    The customer had an active account that had never been canceled. In addition to canceling the subscription, we have gone ahead and issued a refund of the last payment that occurred on July 2, 2024. The refund may take up to 10 days to appear on the customers statement, but it typically occurs much sooner. 

    We also could not locate any prior emails from the customer in our support inbox. If they have more questions regarding this issue, they can always reach us directly at **********************************. 

    Customer Answer

    Date: 07/15/2024

     
    Complaint: 21936571

    I am rejecting this response because:

    I have seen the email below and they are incorrect I have send several times an email to cancel and they have never replied or acknowledge me. I want my refund for all those months 



    Sincerely,

    *************************

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was recently charged $36 for a service I did not sign up for.

  • Initial Complaint

    Date:05/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DoNotPay had charged me a $36 dollar fee, and I had not signed up for the program at all. I had to look up what it was before I had to take action due to the fact I was unaware it existed. I'm not sure if I do have an account, but if I do, I'd like to have said account deleted and the unsolicited charge of $36 refunded. It was unbelievable!

  • Initial Complaint

    Date:04/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my account over a year ago yet I'm still being billed. They now increased their billing from $36 dollars a year to $36 every TWO MONTHS without notice. Extremely shady business, I regret signing up.

  • Initial Complaint

    Date:04/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When i first downloaded the app in the morning by the afternoon the app changed and i could only see less than half of the features i seen in the morning the option to ask about another feature thats not listed is gone now so if the app doesnt change back to how it was i will delete it

DoNotPay is NOT a BBB Accredited Business.

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