Complaints

This profile includes complaints for Dominion Energy Virginia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dominion Energy Virginia

  600 E Canal St. Fl 16 Richmond, VA 23219-3852

  
• 

  Dominion Energy Virginia

  PO Box 26666 Richmond, VA 23261-6666

  
• 

  Dominion Retail, Inc.

  PO Box 298 Pittsburgh, PA 15230

• 

  Dominion Retail, Inc.

  PO Box 298 Pittsburgh, PA 15230

• 

  Virginia Power

  11133 Fairfax Blvd Fairfax, VA 22030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from Virginia in June 2023 on overseas *************** assignment. When setting up to disconnect my service, I paid what I thought was my last bill. I also had physical mail forwarding set up to reach my military address for the six months period - I never received anything. I have received absolutely no contact from Dominion Energy since disconnecting my service, until July 6, 2025, when a credit alert monitoring service noted a major derogatory event for collection of $94.66 linked to Dominion Energy. When creating my Dominion account, I signed up for electronic communication and never had any issues receiving communications/bills. For six years as a Dominion customer, my monthly bill regularly came via email and I never missed a payment. Now, because Dominion failed to use my established electronic contact information to provide an opportunity to pay an outstanding balance, my account went to collections and is negatively impacting my credit rating. The failed communication and dishonest practices on behalf of Dominion Energy is deplorable. I would like to pay what I owe and have this negative credit impact removed as Dominion Energy made no good-faith effort to contact me before sending a past due bill to collections.

  

  Business Response

  Date: 07/11/2025

  Dear Better Business Bureau,
  
  Thank you for contacting us regarding the final bill for the previous account. I apologize for any miscommunication that caused you not to receive the final bill. I have reviewed the account and can confirm you are able to make the final payment by accessing **************************************************, select make a payment, select pay as guest, and enter your account number. You may need to add 00 (two zeros) to the beginning of the account number. You may also make a payment via our 3rd party partner Paymentus by calling ************** and following the prompts to make a payment or by calling the phone number provided by the contact center to the collection agency that currently has the account information. Once the payment is processed the account is removed from your credit report. 
  
  Thank you again for the opportunity to address your concerns. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers.
   
  Should there be additional questions regarding this matter, please feel free to contact us.
   
  Sincerely,
  
  
  Dominion Energy Customer Relations and Policy

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me. I have immediately made the requested payment and included a copy of the receipt to this acceptance.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised, I will respond to this claim at: *********************************************************************************.
  
  Regards,
  
  ***** ************
  
  
  
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please look at attached document for details. Not enough characters for complaint to fit here.

  

  Business Response

  Date: 07/08/2025

  Dear Better Business Bureau,
  
  Thank you for contacting us regarding the refund for the payment on your account. I apologize for the delay in responding. I can confirm that the payment has been refunded from Dominion Energy to apply directly to your original form of payment. The refund was processed on 7/1/2025.
  
  Thank you again for the opportunity to address your concerns. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers.
   
  Should there be additional questions regarding this matter, please feel free to contact us.
   
  Sincerely,
  
  
  Dominion Energy Customer Relations and Policy

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived here for 10 years. Every storm that impacts ********, my area losses power. I'm from NY so I'm used to storms. We did not lose power. The last time Long Island lost power the **************** was replaced. Dominion power is antiquated. With the rising cost of electricity we should not have to worry about if or when the next storm will leave us without power. The only resolution is for them to be replaced! I will be starting a petition to the governors office to have an open Bid for ********** services.

  

  Business Response

  Date: 07/01/2025

  Better Business Bureau,
  
  Thank you for the opportunity to investigate this customers concern.  We regret the experience explained in the communication.
  Dominion Energy has reviewed this account and contacted the customer directly to discuss the case.
  
  Again, thank you for allowing us the opportunity to address the customers concern. Please contact our **************** team at ************ for any future inquiries.
  
  Customer Relations & Policy
  **********************

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been dealing with a serious and unresolved billing issue with Dominion Energy that began in late 2024 and culminated in a significantly overcharged bill in March 2025. The overcharge was due to inaccurate meter readings, which we reported multiple times over the course of several months. After persistent follow-up, Dominion finally sent a technician, who confirmed that the issue stemmed from a faulty meter on their end.While the meter was eventually corrected, our billing still has not been. As of mid-June 2025more than four months laterour account continues to reflect the inflated March balance. Weve made numerous calls, but each time were connected to a different customer service agent who lacks the background or authority to fix the issue. No one seems to be tracking our case, and no one has followed through on promised adjustments.Despite this being Dominions error, we are receiving repeated threats that our power may be disconnected due to nonpayment. We are not refusing to pay our billwe are refusing to pay for energy we did not use, which has been confirmed by their own technician.This situation has created months of unnecessary stress and wasted time. We are requesting:1.An immediate correction to our bill to reflect actual usage 2.A written resolution acknowledging Dominions error 3.A halt to any disconnection notices or collection activity while this is being resolved We hope to resolve this matter quickly and fairly.

  

  Business Response

  Date: 06/19/2025

  Better Business Bureau,

  I reviewed the account and usage the customer mentioned. It is very true that there were very high usage marks. After reviewing the issue with metering, we found that the meter at the premise was not communicating with the mesh and causing estimated readings for the monthly invoice. There were only 4 monthly bills with actual readings. While the times the meter transmitted readings did "true-up" the total usage, the estimated bills cause those bills to be inflated. 

  The total usage over the full period is actual it is just that the monthly bills were off in-between. In total, the customer has been billed for the correct usage for that old meter basedon visual readings by technicians.

  The meter was recently exchanged and is verified as sending signals without issue. Invoices will reflect actual usage. If the customer receives an invoice with an estimated reading, contact to this office would be beneficial. 

  Thank you for the opportunity to ensure our customer has not been over-charged for use.

  Respectfully Submitted,

  C. Boyd

  Customer Relations & Policy Specialist II
  
  Dominion Energy Virginia 
  O: 804-771-3117

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID 23478880, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  Thank you for the response. However, I must respectfully disagree with the conclusion that we have been accurately billed.
  
  Dominion acknowledges that the meter at our residence failed to communicate properly for months, leading to inflated estimated bills. While the response claims that the total usage “trued up” over time, this does not reflect our actual billing experience—particularly with the March bill, which showed an extreme overage based on faulty data.
  
  Multiple Dominion agents we spoke with acknowledged that we were overbilled and assured us that a credit would be applied. A technician was eventually dispatched to our home and confirmed that the meter was malfunctioning and needed to be replaced. Despite this, no adjustment has been made to our account to reflect the overcharge, and the promised credit has yet to appear.
  
  In the meantime, our account reflects a balance we do not agree with, and we continue to receive disconnection warnings. We have called repeatedly over the course of several months, but each call results in a different agent, no clear resolution, and no movement on correcting the account.
  
  We are not disputing that we must pay for our actual usage—we are disputing that the current balance is accurate or fair. Until the overbilled amount is corrected and the appropriate credit is applied, our account does not reflect reality.
  
  We request a full and itemized review of our usage and billing from the time the meter began miscommunicating, along with the correction of any overages and issuance of the promised credit.

  
  Regards,

  
  Aleedra Straughter
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/24/2025

  Better Business Bureau,

  While we understand the frustration our customer has experienced, the meter while not communicating with the mesh network was still working and recording usage. Unfortunately, that usage was not billed during the billing period used. Most billing periods were underbilled/underestimated and then when a read was manually obtained the bill would spike with the actual reading. All actual readings have been shown on the invoices. Estimates are shown as well. Again, the usage in total for the meter is correct, the individual invoices are the issue. 

  The meter was tested when it was removed to ensure the manual readings were accurate. 

  We wish to reiterate that the new meter is communicating with the mesh network, and usage is being calculated accurately.  In fact, usage since the new meter was installed is consistently higher that prior year, which gives credence to our previous statements regarding estimate usage which was then higher after an actual reading was obtained.

  If Ms. Straughter wishes to speak with us regarding her concerns in more detail, she can call me at 1-800-938-2118. I will be happy to provide her with whatever details I can provide.

  Respectfully submitted,

  C. Boyd, M.Ed.
  Customer Relations & Policy Specialist II
  
  Dominion Energy Virginia &
  Dominion Energy North Carolina
  Mailing Address: P.O. Box 26666, Richmond, VA 23261
  O:800-938-2118

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2025, I missed a phone call from an unknown number. The number was registered to *** Contract Callers. *** claimed I had an overdue bill with Dominion Energy for $174. I doubted the veracity of this claim because my account was current. I contacted Dominion Energy, and the representative verified that my account was current. The representative searched her system, but no outstanding debt found. I assumed the claim from *** was fraudulent. On June 11, 2025, I received a notification that a derogatory notice was received by one of the credit bureaus. The notice stated ********* reported an account under my name in collections for a debt I owed Dominion Energy. I contacted Dominion Energy again and spoke with three additional representatives (two performed searches of their system and one just transferred me). I called CBE who provided me the account number in question **************. My wife and I have owned the property serviced but rented out our property while we were away on a work assignment. Our tenants moved out in September; however, when we took actual possession in October, I was not told the account was already under my name or that a balance was owed in October. I was charged to reactivate the service/assigned a new account number **************. None of their representatives were able to find this debt until CBE gave me the account number. I paid the balance immediately.I am requesting assistance in notifying all the credit agencies that this debt should not have been sent to collections and I should not have this derogatory information on my credit report for the next 7 years. I have worked extremely hard to keep my credit reports clean. This incident will have negative consequences for my credit. I truly believe Dominion Energys actions unreasonable. This would not have been an issue if Dominion had just provided me with a statement informing me of the debt. Instead, Dominion has unjustly tarnished my credit report.

  

  Business Response

  Date: 06/16/2025

  Better Business Bureau,

  The account has been reviewed din detail by our ************ and it has been determined that due to Dominion error. The account was placed with an agency. The customer has a landlord agreement that was mishandled during set up. For this reason, the *********** has reached out to the reporting agency and requested removal of any derogatory **** from Mr. ******** credit record.

  We apologize for the frustration and inconvenience caused. If Mr. ****** has additional questions, he can call me at **************.

  Respectfully Submitted,

  *. ****, M.Ed.
  Customer Relations & Policy Specialist II
  
  Dominion Energy Virginia
  Mailing Address: P.O. *****************************
  O: ************

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, *************************************************************** the past I've done other projects, the process has been straightforward: paperwork (including the agreement and easement) is handled ahead of time, followed by inspection, then meter installation within a reasonable timeframe. I passed my county inspection (meter release) on May 29, 2025. Based on my past experience, I expected my power to be connected within 23 weeks. But as of June 12 I still have no power, no paperwork, and no resolution in sight I have made multiple calls to ************** and explained this situation repeatedly. On May 29, I spoke with *****, and explained the situation, and my assigned technician did reach out. I was told Id have the paperwork by June 4...but still nothing.On June 10, I called again and spoke with *******, who offered no meaningful help. I asked to speak to a supervisor or someone who can resolve the situation, and I was met with a repeated suggestion to just keep calling my assigned point of ********** of now, I am still without power in my garage and I cannot work on my garage. I have lost a lot of money. This lack of progress and poor communication is unacceptable and inconsistent with the level of service Ive received in the past. Dominion Energys internal miscommunication and lack of follow-through have created an unacceptable and costly ******** this moment I would like:-A direct response from a supervisor or manager who will take ownership of this case -A specific timeline for when the paperwork and installation of the meter will be completed -Reassignment to a new point of contact -A fee adjustment or reduction to reflect the significant inconvenience, wasted time, and disruption this delay has caused. It is only fair that I not be charged in full for a service that has been so poorly delivered This experience has been infuriating. I initiated this process half a year ago, and to still be waiting is outrageous.

  

  Business Response

  Date: 06/13/2025

  Better Business Bureau,

  I reached out to our ************ to request assistance for our customer. The manager of Design reported to me today that the Supervisor in the ************ office made contact with the customer and they have agreed upon a path forward that was met with customer satisfaction.

  Thank you for bringing our customer's concerns to our attention.

  Respectfully Submitted,

  ***** ****, M.Ed.
  Customer Relations & Policy Specialist II
  Dominion Energy Virginia

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification from my credit report for a collection bill $76.72. I never received the bill and it was just sent to collections. I would like to discuss this matter as well as, make the payment and have the comment removed from my report.

  

  Business Response

  Date: 06/05/2025

  Better Business Bureau,

  We reviewed the concerns of the customer and found that he had two accounts: 

          ***************************************** 4/5/2023 - 4/21/2023. No payments were made on this account from open to close.

          ***************************************** 7/26/23 - 10/26/23. Payments were made on this account with each billing and the balance was paid in full as of 12/22/23.

  Mailing address ***************************************** was added for the A unit as of 7/26/23 when the account was started. The mailing address was neither added nor changed for the * Unit. All bills for that account went to ***************************************

  The confirmation for services for Unit * was sent to *********************** The final notice prior to agency pending placement for the balance was sent 8/21/2023 to ****************************************

  The customer never notified us he was not receiving bills for Unit * and there is no note of return mail. It is neither appropriate to remove the account from the collection agency nor request that they remove it from the customer's credit report.

  If the customer has additional concerns, he can call the helpline at **************.

  Respectfully Submitted,

  *. **** - Customer Relations & Policy

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in the property since 2004 and the account when first was opened has 2 names of the owners of the property (******* El kasba and ******* El mouhtaj (was spelled wrong in the account for some reason)). Youness left and I stayed in the property with the same account i contacted DOM many times to update my profile especially the name but for some reason that never changed. On 5/20/2025, the account was closed without any notification. I contacted DOM to find out that the account was closed because they said that Youness requested to do so which it's not fair even if Youness ask to close the account my name is still in the account, and I paid all my bill on time now I am forced to open and pay all fee a new account. Also, I have to trough away a lot of waisted food.

  

  Business Response

  Date: 05/30/2025

  May 30, 2025
  

  Better Business Bureau,
  

  Thank you for bringing this customers concern to our attention.  We appreciate the opportunity to research and investigate further.
  

  Upon receipt of the customers concern, we reviewed the account in question thoroughly. The complainant is correct that the account was initially in both parties names. However, with regards to a joint ownership account, all parties have the sole right to make changes to an account. Notification from multiple account holders is not required. Any expected communication of changes by an account holder is the responsibility of those on the account, not *******************************************.
  

  With that said, Dominion Energy does offer an option to obtain the intended result of the complainant known as a change of account responsibility.When/if requested, ownership of an account can be changed without interruption in service. To avoid any confusion on which parties are responsible for applicable time frames, the original account is closed, and a new account is opened with the remaining name(s). Unfortunately, such a request was not submitted. Our records only reflect that the account was requested to be closed upon proper notification and verification by one of the account owners.
  

  Although we do empathize with the negative impact the customer experienced, our investigation has confirmed that there was no negligence on the part of Dominion Energy. With that said, we have waived the initiation charge (new account fee of $11.48) and the security deposit of $260.00 as courtesy since these actions would have been implemented if the preferred option was requested. Per the explanation provided and the steps already taken, there is no further action required regarding this matter.
  

  If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.
  

  Sincerely,
  

  **** ******
  Dominion Energy
  Customer Relations & Policy.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was behind in bill payment for 2024. The bills caught up with me but also Colonial Beach had mandatory SMARTMETERS installed and they contained many more charges that had come from the added tax cycle in ************** mainly from Clean Energy Projects, Off Shore Wind, Renewable Energy, Coal Ash Closure, PiPP rider and Deferred fuel charges. I paid a little over $500 to get my electric turned back on as my electric was turned off for a full week from March *****th at 40 degree temperatures at night. Dominion Power still charged me for that week of no power and to get it turned on to a newer account- which I am up to date in payment-************* ($142.26) was my last payment. The previous bill keeps getting bigger. It went from ****** to $284.38. I'm trying to get **** to help as my income has changed but I don't understand why Dominion keeps overcharging my account. I'm asking for at least a $100 give or take credit to my old account- ************. I really would like to get in balance with my bills. Dominion Power was also supposed to check the energy distribution of my Smart Meter- as I am not in the house during the day. They have yet to come out to my home.

  

  Business Response

  Date: 05/21/2025

  Dear Better Business Bureau,
  
  Thank you for contacting us regarding the billing and usage concerns at the location. I have reviewed the two accounts from this location. I have e-mailed the customer directly due to providing account specific information. 
  
  Thank you again for the opportunity to address your concerns. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers.
   
  Should there be additional questions regarding this matter, please feel free to contact us.
   
  Sincerely,
  
  
  Dominion Energy Customer Relations and Policy

  Customer Answer

  Date: 06/02/2025

  Bascially, I would like Dominion Power to take off $75-$100 of my bill on the previous account to make it the original, $187.00.  I was without power for 7 days straight during the second to last week of March 2025.

  

  Business Response

  Date: 06/06/2025

  Dear Better Business Bureau,
  
  Thank you for contacting us regarding the billing and usage concerns at the location. I have followed up with the customer directly this morning, 6/6/2025. The meter test was completed confirming the billing was only for the use at the location. A payment plan has been established and the terms agreed on by the customer. A follow up email was sent directly to the customer with the terms of the payment plan due to it contains account sensitive information. 
  
  Thank you again for the opportunity to address your concerns. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers.
   
  Should there be additional questions regarding this matter, please feel free to contact us.
   
  Sincerely,
  
  
  Dominion Energy Customer Relations and Policy

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 Dominion Energy came to my old residence at *********************************************************************************************** to update, replace or work on the energy meter. The technician who came out, broke the meter, our power was shut off and another technician had to come out to restore the power. The following bill I received from Dominion Energy was over $400 with my usage for June 2024 being listed as 1903 kWh, which was 2-3x higher than what I normally used. I paid what I thought I owed for that month and called Dominion Energy to file a dispute as I thought it was odd that this months usage was so much higher than normal and it was the same month that a technician came out and broke our meter. Also, my reading had never been over ***** in the year prior so 1903 was much higher considering we had not done anything different and even were out of town for a period of June. Dominion Energy apparently reviewed my dispute and said nothing was wrong and I owed this amount. I still disagreed. No one called me to discuss this dispute and see why I was disputing it and what proof I had and no one called to let me know this dispute was even finalized. I got an automated call saying I still owed money and my power would be shut off. So I called back in November and asked for this to be reviewed again and someone said they would call me, which they never did. Come to yesterday, May 13th, 2025, I get another automated message saying my power is going to be shut off so I call again. The man I spoke with said he sees that I put in a secondary dispute but it is not going to be reviewed as it has already been reviewed. He also said he sees where they said they would call me but never did. I never had a change to discuss this dispute and this is inaccurate and Dominion Energy is trying to steal $300 from me.

  

  Business Response

  Date: 06/10/2025

  Dear Better Business Bureau,
  
  Thank you for bringing the customer's concerns to our attention. At *******************************************, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers. 

  Please accept our apology for any inconvenience this billing issue has caused.  After reviewing the account, we have applied a $160 goodwill credit as advised by our **************** representative.  Should you have additional questions, feel free to contact our **************** department at **************.  A representative is available Monday through Friday, from 8:000 a.m. to 5:00 ****** assist.  

  Respectfully,

  Customer Relations &Policy
  **********************
  ******************************************* **************
  Mailing Address: P. O. *****************************************