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Business Profile

New Car Dealers

Pearson Mazda
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from this location 5-21-23 and within the stated contract there is included agreement that there are services that still need to be rendered for the vehicle. As of this submission, the agreed upon services have not been provided by the business. They are also negligent regarding a safety aspect of the vehicle- with having the vehicle for only 2 months, I am having an issue with my rear brakes. I do not believe the brakes were appropriately serviced prior to the purchase of the vehicle. In addition, to the car history, there was no acknowledgment or record of the sizable dent and also was brought to the attention of the business.With trying to work with the company, I am getting the runaround and no resolution to the stated issues with this business with the documented agreement we currently have in place.At this time, I need the business to fix the following:-Brakes *********** *** Cap Door -Touch up on the vehicle -A/C

    Business Response

    Date: 08/28/2023

    Rear brakes passed State Inspection at the time of purchase and even at the last visit. The fuel door has been replaced since purchase. The dent repair needs to be coordinated with the salesperson as that does not go through the ******************* The salesperson has tried to reach the customer by text several times and has not received a response. I am unaware of any touchup work to be done but if there is that will need to be addressed with the salesperson also. 

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