Complaints

This profile includes complaints for Estes Express Lines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Estes Express Lines has 65 locations, listed below.

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  Estes Express Lines

  3901 W Broad St Richmond, VA 23230-3962

  
• 

  Estes Express

  1025 26th St Bakersfield, CA 93301-2450

• 

  Estes Express Lines

  14727 Alondra Blvd La Mirada, CA 90638-5617

• 

  Estes Express Lines

  PO Box 26862 Charlotte, NC 28221-6862

• 

  Estes Express Lines

  Route 15-501 South Aberdeen, NC 28315

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, 6/3/2023, a driver for Estes Express Lines crushed slate pavers in the walkway at our home with his delivery truck. I immediately called the number on the side of the truck and reported the damage. On Tuesday, 6/6/2023, I received a text from Estes Express Lines that our shipment ********** was delivered on Tuesday, 6/6. I emailed ************************************************************************ to let them know that the shipment had been delivered on Saturday, 6/3 and that the delivery truck had crushed 4 slate pavers (24x36). I attached pictures of the crashed pavers. On Wednesday, 6/7/2023, I received an email back from ***********************, Processor, II, Liability-Safety with Estes Express Lines, ******************. She said they were working to determine who made the delivery and that an agent may have made it. She requested any type of ring doorbell video as well as an estimate to replace the pavers. 6/12: I provided an estimate of $61.85 per 24x36 paver, $247.40 for four, with delivery of $225 (total $472.40) from the ************ in ********, **. I advised we do not have a ring doorbell. provided the number *************) that I had called at the time of the incident. 6/15: ************** advised she had "sent all the information over to our agent group, they will or should have notified the agent themselves by now and they should reach out to you directly. If you dont hear anything before month end,please let me know." 7/10: I did not hear from anyone and contacted ************** again. She asked me to resend the pictures and confirmed receipt on 7/11. On 7/25, I asked for an update and provided a picture of a fifth paver for which damage was evident when we removed the other crushed pavers, for an updated total of $534.25. On 7/26, ************** advised she was checking to see if there are any notes on this yet. On 8/22, I requested an update and was again told there were no updates. I have heard nothing since.Can BBB please assist us in expediting reimbursement/repair to our walkway?

  

  Business Response

  Date: 09/20/2023

  The safety department is handling this claim and will advise as soon as their investigation is completed.

  Thank you

  *************************

  Estes Express Lines 

  Customer Answer

  Date: 10/06/2023

  We would like to reject the Estes Trucking response. The damage was done on June 3 and it is now October 6.  We have not heard anything from Estes Trucking since August 22.  I was told in June by *********************** with Estes Trucking that we should hear from their "agent group" but that has never happened.  Pictures were resubmitted to Estes Trucking on July 11.  We believe Estes Trucking has had more than sufficient time to conduct an investigation and that they are dragging out their "investigation" in hopes that we will just go away.

  
  

  Please let us know if you need any additional information from us.

  
  

  Thank you,

  ***************************

  

  Business Response

  Date: 10/24/2023

  This is a property damage claim that is handled by our safety dept.

  We will contact ****** and she will be in touch.

  Thank you,

  *************************

• Initial Complaint

  Date:09/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a little complicated. I ordered the log splitter from *********** But my brother used his PayPal to pay for it for me. I don't know the exact price of the item but it was over $1200. I'm doing this on my phone so I can't go back to see these details. So now at this point I'm receiving text messages saying the tracking. More texts saying that shipping company will set up date and time to deliver. Well the shipping company (Estes Logistics) just delivered it when they wanted to. To a place where it shouldn't have been delivered. I called up twice in one day to have them fix this problem. Nobody called back. I called the next day, again, they said oh we'll call you when we're on our way. No call never showed up. I'm a veteran with a bad back. The supervisor at Estes basically laughed at me when I said I wanted to file a complaint against the driver and the company. This all happened last week around 9/6-9/8. I believe the supervisor was named ******. I even called ********** when it was out for delivery and ********** said that the company would never just deliver an item and leave. Well that's exactly what they did. It was also supposed to be a signature delivery. Driver just left it in my neighbors driveway, blocking them from parking. Item weighs over 550 lbs. I don't know what you can legally do, but something needs to be done.

  

  Business Response

  Date: 09/14/2023

  Please advise the Estes freight bill number.

  Thank you,
  

  *************************

  Estes Express Lines 

• Initial Complaint

  Date:09/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, 6/3/2023, a driver for Estes Express Lines crushed slate pavers in the walkway at our home with his delivery truck. I immediately called the number on the side of the truck and reported the damage. On Tuesday, 6/6/2023, I received a text from Estes Express Lines that our shipment ********** was delivered on Tuesday, 6/6. I emailed ************************************************************************ to let them know that the shipment had been delivered on Saturday, 6/3 and that the delivery truck had crushed 4 slate pavers (24x36). I attached pictures of the crashed pavers. On Wednesday, 6/7/2023, I received an email back from ***********************, Processor, II, Liability-Safety with Estes Express Lines, ******************. She said they were working to determine who made the delivery and that an agent may have made it. She requested any type of ring doorbell video as well as an estimate to replace the pavers. 6/12: I provided an estimate of $61.85 per 24x36 paver, $247.40 for four, with delivery of $225 (total $472.40) from the ************ in ********, **. I advised we do not have a ring doorbell. I provided the number *************) that I had called at the time of the incident. 6/15: ************** advised she had "sent all the information over to our agent group, they will or should have notified the agent themselves by now and they should reach out to you directly. If you dont hear anything before month end, please let me know."7/10: I did not hear from anyone and contacted ************** again. She asked me to resend the pictures and confirmed receipt on 7/11. On 7/25, I asked for an update and provided a picture of a fifth paver for which damage was evident when we removed the other crushed pavers, for an updated total of $534.25. On 7/26, ************** advised she was checking to see if there are any notes on this yet. On 8/22, I requested an update and was again told there were no updates. Can BBB please assist us in expediting the repair to our walkway?

  

  Business Response

  Date: 09/11/2023

  Please contact the manager of the safety dept.  *************************** at ***************************.

  Thank you

  *************************

  Estes Express Lines 
  

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** Order Number WG41832217 Order was for butcher block counter piece 10' long. Your driver caused a LOT of damage to the entrance of my driveway. See photos attached. When I asked him what happened, he told me he couldn't back into my driveway, and would use his foot to kick some of the dirt back. The photos show the damage AFTER he kicked 'some of the dirt back'. I just bought this house yesterday. To have a professional driver leave large tidemarks on the sides and corner to the entrance of my driveway is unacceptable.Then, driver brought into my house a partially wet cardboard box with the butcher block inside. When I asked why the box was it wet, he said it must have gotten caught outside in the rain last night. The driver said the butcherblock inside was fine because it was wrapped in plastic. I tore a piece of the wet cardboard back and the butcher block was not fine, it was wet and dirty along the edge and corners. Unprofessional, property damage, and lies about the condition of my product being delivered. Unaccepable. I'll be filing a property damage claim via **********. I expect to be refunded for gravel and my time to fix the damaged driveway.

  

  Business Response

  Date: 09/08/2023

  Please proceed with filing the property damage claim with ********** as stated in the complaint.

  Thank you

  *************************

  Estes Express Lines 

  Customer Answer

  Date: 09/08/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 

   

  Not forwarding my complaint to the business is unacceptable. I tried to file the form with the company 2x. First time I was told to call back.  Second time they hung up on me.  I'm not calling a 3rd time to be told to call back again.

   

  What is wrong with you?  This is what hte BBB is for. When companies are providing bad customer service, I follow up with the ******************** and file a complaint. Denying this legitimate customer service and property damage related complaint is not doing your job or following your mission.

   

  Don't jerk me around. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************
  
  
  
  

  
  

  Customer Answer

  Date: 09/26/2023

  9/8 ESTES driver came to deliver a package from *********** ESTES driver created several tire ruts on the sides of and enterance of my driveway. I approached the driver, as he was sitting in his truck on the road, and saw the tire ruts and immediately asked the driver what did he do to cause the ruts. He said he couldn't back up into my driveway, I told him he could drive down and turn around near my house. I asked him what he was going to do about the tire ruts, and he told me he'd 'kick the gravel back into place' which consisted of him kicking 3-4x at some dirt and jumping back into his truck. He drove the truck down to my house, and brought the package to be delivered inside my door. The package was wet on one side, and when I asked, the driver said 'it must have been caught in the rain last night'. I was concerned about damage to the item (which was butcherblock) and the driver said there was no damage. I pulled a piece of soaking wet cardboard back and the plastic had been ripped, and the butcherblock itself was wet and dirty with mud. I refused the delivery because of the damage. I filed a property damage complaint with *********** I was told that it had to be reviewed and processed by ******** - their insurance carrier, I'm assuming. When I finally spoke to ******** just yesterday; because HD had provided the WRONG information to ********, the rep from ******** said I needed to file this claim directly with ESTES, which I had tried to do when I reported the driver's issues, and I was told I needed to follow up with HD and the phone call was disconnected.

  
  

  

  Business Response

  Date: 09/26/2023

  The safety department handles all property damage claims.

  Please contact *************************** at *************************** for assistance.

  Thank you

  *************************

   

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  When I called ESTES to report the damage, I was told by your customer service staff that I needed to follow up with HD and hung up on.  Attached is photos of the damage, and emails going back and forth with ********** about this. 

  9/8 ESTES driver came to deliver a package from **********. ESTES driver created several tire ruts on the sides of and entrance of my driveway. I approached the driver, as he was sitting in his truck on the road, and saw the tire ruts and immediately asked the driver what did he do to cause the ruts. He said he couldn't back up into my driveway, I told him he could drive down and turn around near my house. I asked him what he was going to do about the tire ruts, and he told me he'd 'kick the gravel back into place' which consisted of him kicking 3-4x at some dirt and jumping back into his truck. He drove the truck down to my house, and brought the package to be delivered inside my door. The package was wet on one side, and when I asked, the driver said 'it must have been caught in the rain last night'. I was concerned about damage to the item (which was butcherblock) and the driver said there was no damage. I pulled a piece of soaking wet cardboard back and the plastic had been ripped, and the butcherblock itself was wet and dirty with mud. I refused the delivery because of the damage.   I filed a property damage complaint with **********. I was told that it had to be reviewed and processed by ******** - their insurance carrier, I'm assuming. When I finally spoke to ******** just yesterday; because HD had provided the WRONG information to ********, the rep from ******** said I needed to file this claim directly with ESTES, which I had tried to do when I reported the driver's issues, and I was told I needed to follow up with HD and the phone call was disconnected.

  I expect a $150 check sent to me asap for the damage your driver caused asap.

  
  Regards,
  
  *******************
  
  
  
  

  
  

  

  Business Response

  Date: 09/26/2023

  The safety **** will advise after their investigation.

  If further assistance is needed you can call *********************.

  Thank you

  *************************

   

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Repeatedly telling me to call someone who doesnt answer their phone is not helpful. Also, the voicemail at x. **** states to call a different extension for property damage claims. 
  
  
  Regards,
  
  *******************
  
  
  
  
  

  

  Business Response

  Date: 09/26/2023

  Please leave a message and someone will get back to you.

  Thank you

  *************************

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  

  *************************** doesn't answer her calls. Neither does the guy at x 2758
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************
  
  
  
  

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage to driveway light-post during appliance delivery, document attached, driver was an Estes contract driver.

  

  Business Response

  Date: 08/28/2023

  Please call the safety department that handles all property damage claims at ***************************.

  Thank you

  *************************

  Estes Express Lines 

  Customer Answer

  Date: 09/05/2023

  Complaint hasnt been resolved. I called ************************* @ Estes Express and also sent repair estimates to her e-mail address, the estimates have been sent to Estes Express a 3 times now.

  

  Business Response

  Date: 09/06/2023

  This complaint has been sent to the safety **** for handling.

  They can be reached at ********************* for any follow-ups. 

  Thank you,

  *************************

  Customer Answer

  Date: 09/06/2023

  I haven't received any offer from Estes Express to resolve the issue. In an earlier message from you (BBB) I contacted ************************* @ Estes Express and emailed her the estimates for repair that they requested in June. She responded to my email yesterday that she has forwarded my information to another department. After 5+ months nothing has happened, my information is just passed around the organization.

  Customer Answer

  Date: 09/13/2023

  I received a message from the ******** BBB that I was supposed to
  contact Heather
  ***** @ Estes Express. I called and left a voice message and I also sent
  Heather
  an email with electrical contractor repair estimates attached. Georgia
  *********
  e-mailed me and requested an estimate for repair on June 2. I e-mailed 3
  estimates
  to Georgia on June 27 and July 30 with no response.
  
  
  ******* responded to my e-mail that she had forwarded the email to
  *************************** who
  then forwarded it to Dyson White and *********************************. Nothing has been
  done by
  Estes since April. The email has gone full circle and I'm right back
  where I started.
  

  

  Business Response

  Date: 09/13/2023

  The safety department handles all property damage claims.

  They will advise their position.

  Thank you

  *************************

  Estes Express Lines 

  Customer Answer

  Date: 09/20/2023

  I have not heard from Estes Express since my last contact.
  
  I provided them with repair estimates, called numerous individuals.

  
  

  

  Business Response

  Date: 09/20/2023

  The safety department will advise their decision when the investigation is complete.

  Thank you

  *************************

   

  Customer Answer

  Date: 09/28/2023

  FedEx delivered a check today from Estes Express to cover the cost of
  repairing the driveway light post.
  Thank you for your assistance.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was expecting furniture delivery. The driver called to tell me hed be late because the lady he tried to deliver to before me refused delivery. Now I know why.Their driver physically threatened me in front of witnesses. And he was driving an enterprise rent a truck with a different companys name on his shirt so this company is totally shady. If that wasnt bad enough, when he told me he was drag and drop, I got a dolly. When he said the item was too heavy and I said thats all I have he said (all witnessed) thats not my problem, and started to t leave with my item. Someone from my building came to help and the driver locked up his truck stating I dont need this and wouldnt tell me his name. The building guy had me sign for the item (I guess he got the maniac driver to to give him $100 to help me beforirt he to physically advance on me (witnessed). SAY IT AGAIN! A building guy had to hold him back. I use a cane and I was seated and sobbing a real threat. He kept physically advancing on me yelling SAY IT AGAIN! When I said dont come closer or Ill call the police, he yelled REFUSED! **** an angry line on the paperwork and stalked away.Terrifying. Not even sure this is a legitimate company is the driver wears a different companys shirt and drives a rented truck. Scary. The office is in ***********. If you arent aware of who theyre hiring under your companys authority you should. My guess is the other refusal had a similar experience. It reflects badly on your company.I should have had him arrested.

  

  Business Response

  Date: 08/25/2023

  We apologize for any issues with the delivery.

  We will forward your message to the terminal manager to address the issues claimed.

  Thank you

  *************************

  Estes Express Lines 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ********** to install $20,000 worth of new tile flooring in my New House. CLAIM # ***********. They delivered the tiles on June 28, 2023. A man came with a forklift that was way too large for a residential delivery. It was a giant commercial forklift. It would not even fit under my garage door to put the pallets inside the garage! Also there was no communicating, he did not speak English. We told him to go back and get a forklift made for residential purposes, he did not understand. So, he unloaded the first one and the forklift hit the front of my garage causing damage. picture included. We then TRIED to tell him to be more careful. He was not. because he couldnt put the pallets inside the garage; he DROPPED THEM OUTSIDE AND PUSHED THEM IN TO THE GARAGE. (pictures included) He not only damaged the Epoxy flooring in the garage, but, also cracked the concrete. I have called Estes approximately 10 times with NO ONE EVER RETURNING MY CALLS. After I figured out that they were an incompetent company, I started documenting my calls. All that I want is for them to reimburse me for damages!!!!! I am also including a letter from ******** ***************** Services. I also talked to *****************************, (liability claims adjuster) Who doesnt care about this either. I will be filing a claim against her also.Thank you.

  Customer Answer

  Date: 08/17/2023

  I don't know what that number is.  They have never responded.   Please see the letter I attached 

  

  Business Response

  Date: 08/25/2023

  We have sent your information to the safety **** and they will be in contact.

  Thank you!

  *************************

  Estes Express Lines 

  Customer Answer

  Date: 08/26/2023

  I was contacted by ************************* from Estes Company on Friday, August 24th.  She asked me to send her pictures of the damage.  I did send her the pictures.  She informed me that my case would be expedited.  Although, she also said she has 90 more cases to go through.  So, I still have to wait to see if any progress occurs.

  Customer Answer

  Date: 08/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [ I sent the company's Agent pictures of the damage, as I was instructed to do.  The Agent told me in the document (that I have attached) that she had received my pictures and would be in touch....    There is still no resolution to my complaint, and, I was given no timeline to a resolution.   ]
  
  Regards,
  
  *******************************
  
  
  
  
  

  

  Business Response

  Date: 08/29/2023

  This complaint has been sent to our safety **** for handling

  Thank you!

  *************************

   

  Customer Answer

  Date: 08/29/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I am sorry, although, you just turning it into ********************** is not an answer to my resolution.]
  
  Regards,
  
  *******************************
  
  
  
  
  

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Estes was hired to deliver a large remote controlled aircraft from ******* ** to *********** **. It included delivery but I chose to go pickup at the yard in ***. When it was delivered to my vehicle the box was noticable damaged. With the forklift driver present I opened the box and showed him the damages and took pictures. I proceeded to the office and gave my information to the person behind the desk and was told I would recieve a call. After 2 weeks no call was recieved so I filed a claim...which was denied with 24 hrs. I made a complaint and Estes sent out a 3rd party inspector which took pictures and I even sent him pictures I took at the yard. It again was denied. Estes stated that I didn't save the box, and had started repairs, even though they recieved the pictures of the damages.

  

  Business Response

  Date: 08/10/2023

  Please advise the Estes claim number for review.

  Thank you

  *************************

  Estes Express Lines 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 400+ lbs transmission that was out for delivery on July 27th and the driver contacted me stating he was in transit. Now he texted me saying he's not sure where my package is at. This item is very expensive and I was needing this during a time frame which has now passed. I need answers asap if it's lost I need a replacement.

  

  Business Response

  Date: 08/08/2023

  pro ***********

  Please contact the vendor (who the transmission was purchased) for a refund or replacement.

  In turn they will file a claim with Estes.

  Thank you

  *************************

  Estes Express Lines 

• Initial Complaint

  Date:08/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Estes called to schedule an appointment for delivery. They never showed up and never notified me so I wasted a day off of work. The scheduled a second appointment two days later in which they failed to deliver again. I have now had to take two days off of work due to THEM scheduling appointments and not showing. Tracking number: **********

  

  Business Response

  Date: 08/04/2023

  We apologize for any delivery delays.  We will notify the delivering terminal to reach out to the customer to verify the ********************** date.

  Thank you

  *************************

  Estes Express Lines