Reviews

This profile includes reviews for JK Moving Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JK Moving Services

  44112 Mercure Cir Sterling, VA 20166-2017

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  JK Moving Services

  44077 Mercure Cir Sterling, VA 20166-2015

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  JK Moving Services

  7561 Lindbergh Dr Gaithersburg, MD 20879-5412

Review Details

• Review fromDANNY L

  Date: 01/09/2023

  1 star
  JK has some strengths and their crews are very careful, hard-working, and responsive. Senior management has a problem, however, in accepting responsibility for problems that they cause. In our case, a botched no parking process with DC government led to a 2.5 hour delay and great additional stress. Despite apologies, no compensation. was offered. LESSON FOR MOVES INTO DC. BEWARE THAT JK MAY NOT GET THE RIGHT PERMITS AND THEREFORE CARS MAY BLOCK YOUR ACCESS. DC WILL NOT TOW CARS WITHOUT THIS AUTHORIZATION AND JK DOESN'T OWN UP TO ITS RESPONSIBILITIES. MAYBE OTHER COMPANIES CAN DO BETTER.

• Review fromElizabeth T

  Date: 12/02/2022

  1 star
  What a disaster! We hired JK to move our daughter's apartment contents from Miami to Philadelphia. Her furniture was badly damaged, but we were compensated nothing despite having purchased supplemental insurance. They did not honor their contract and--what's more--they falsified a document claiming "prior damage". We're disputing the payments with our credit card company, but I wish we never contacted this company in the first place. They're the worst.

• Review fromChristopher L.

  Date: 09/08/2022

  1 star
  If I had a choice I would not have used JK Moving. As others stated below, do not give them your business. They damaged my property during move in and would not own up to repairing said damage, albeit pennies in the grand scheme of things. Looking to swindle and take advantage as much as they can out of the move. Dishonest company who doesn't live up to their mantra of "what matters most to you, matters most to us."

• Review fromJohn K

  Date: 08/25/2022

  1 star
  I was quoted $4,955 for a move from a 2 bedroom apartment. They do a good job moving stuff and don’t break anything, but my final total came out to $6,414, which is nearly $1,500 / 30% higher than the quote I received!! I realize that it is an estimate, but to be off by 30% is totally unacceptable. On top of this, my fiancée and I spent 2 hours packing our hanging clothes for the movers and we still got charged nearly $1,500. If I knew that my total was going to be $6,414, I never would have gone with this company. This is borderline predatory. Steer clear of this company unless you want to pay significantly more than they quote you.

• Review fromSteven S

  Date: 08/10/2022

  1 star
  I hired JK Moving despite their fairly steep cost because the sales pitch was so convincing re the expected handling of my belongings. I ended up sending a 13-page claim plus 58 more pages with over 100 photographs documenting thousands of dollars in damages to my floors and walls as well as numerous belongings packed, stored, shipped and delivered by JK Moving. My total claim was in excess of $15,000. After subtracting a $500 deductible, they denied all but $163 of my claim. Justifications include the assertion that wear and prior damage to a piece of furniture absolves them of any responsibility for breaking - in some cases literally destroying - furniture; they are not responsible for mishandling-caused damages to a "closed item" - i.e., my military shadow box (so they can apparently mishandle with impunity); they are not responsible for damage to floors due to rough handling of boxes, furniture, etc b/c the damage was not reported before the delivery driver left or annotated on the electronic document I signed for receipt (e.g., a 250SF room filled wall-to-wall with 100s of boxes + furniture, and I'm supposed to have seen and reported the floor damage before the driver left), etc etc. I have a call pending with a claims analyst supervisor and am willing to negotiate a compromise settlement to resolve this quickly as I my 80-YO mother is moving in later this month, and I have to complete repairs to the house before she arrives due to health concerns. Oh, note that contractually you may not effect any repairs until the claim is settled (i.e., you accept their unilateral decision) or go thru a lengthy appeal and arbitration process. So, subject to the outcome of the pending phone call and possible equitable settlement (not optimistic based on the initial written denial), I'll either append this review or I'll be following up with a BBB complaint as well as complaints to state (Georgia & Virginia) commerce, shipping & insurance regulators...TBD.

• Review fromNLK

  Date: 07/05/2022

  1 star
  Do NOT use JK. Do not give them business. We signed a contract for delivery within a certain number of days. They contracted with another company that couldn’t meet that deadline. They claimed the person who sold us the original contract never should have promised those dates but we HAVE THEM IN WRITING. Three weeks later and we still don’t have our stuff. We hear an update that our items are coming but they couldn’t fit them all on the truck despite them having had them for weeks to have planned accordingly. What couldn’t they put on? Our mattresses! Now they are expecting full payment (less $1000) to deliver the items that arrived when we don’t even know when the rest of our items will be arriving and we can’t sleep in our home without mattresses. Crooked company. Do not use. Would give zero stars.

• Review fromConnie W.

  Date: 06/23/2022

  5 stars
  I moved from California to Texas and am very pleased with the efficiency and great customer service I received!

• Review fromRobert R

  Date: 06/21/2022

  5 stars
  They moved me from MD to TX. The crews were great everything arrived in TX no damage. The Customer Care Coordinator Dustie Fisher was great kept in contact with me during the move. I would definitely recommend JK Moving Service for your move.

• Review fromJeffrey C

  Date: 06/06/2022

  5 stars
  Couldn't have been better. Despite the challenges (staffing on the packing side and a tropical storm on the delivery side) Glen was fantastic. His attitude was positive, and he cared about getting the job done. The two gentleman that helped with the delivery were great too. Thank you.