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Business Profile

Heating and Air Conditioning

Kellam Mechanical, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company to request services for an electrical issue in my home. When I spoke with the female representative over the phone, she asked me if I am familiar with the company, which I am not. The female went on the say that there was an ***** charge and the phone call ended.

    Today, Friday, November 3, 2023, a service technician came to my home. The technician proceed to request a fee for *****. The technician explain that this fee was just for him showing up at my door and that diagnostic and services charges are added once the ****** fee was assessed.

    This company did not explain the charges associated with their services. I am not paying anyone $***** to ring my doorbell. That is absurd. When I spoke with same representative again at the time, she went on to say that she should have explained the charges for services. They still took my money and I want it back.

    Business Response

    Date: 11/13/2023

    I apologize for the delayed response.  I have been out of town from 11/3/23 and just
    returned to work today, 11/13/23.  On
    10/27/23 we received a phone call from M** ***** explaining he had issues with
    some electrical in his home caused by his siding repairmen.  Our customer service rep clearly stated there
    would be an *** dispatch fee and he agreed.  I tried to attach the recording, but it does not accept mp3 format.  I am
    open to a mediation to discuss this further so we can resolve this
    complaint.  Please let me know how I can forward the recording to you.  Thank you so much for
    considering assisting with this matter. 

Kellam Mechanical, Inc. is BBB Accredited.

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