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Business Profile

Property Management

United Property Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for United Property Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Property Associates has 4 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United Property Associates has been difficult to deal with. The ******** ***** Act XX-XXXX states that if the association caused the damage, then the association should fix it. I am the owner and I have a tenant living in my house and for the past 3 months he has been without a toilet in the Master Bathroom. I do not live in the area, and I have a property manager that manages the day-to-day business. The Association caused damage to my property by planting trees to close to the house and the roots of the trees started growing in my pipes. This is the third time this has happen since I purchased the home. The first time my insurance took care of it because we did not know about the root issue. The second we found the root issue and the association took care of everything and now we have a third time and the association been prolonging repairing the damage that was caused. The association provided the contractor. The contractor found tree roots in the pipes again. The contractor removed the toilet and ripped up my bathroom floor. The association said all the roots are removed and they want me to repair my floor and replace my toilet. I think that is unprofessional for them to want me to fix the damages that they caused to my property. My bathroom is small. I pay my condo fee every month and they are telling me to keep waiting for the board and lawyers to make a decision. I have been waiting on a boards decision for 3 months. It does not take 3 months to make a decision to repair damages they caused. All I want is my bathroom fix so that my tenant can take a shower and use the toilet. They caused the damage so they should fix it. I should not have to make an insurance claim and pay a deductible for something they caused.

      Business Response

      Date: 11/30/2022

      Business Response /* (1000, 8, 2022/11/18) */
      The response below addresses the chain of events related to the complaint made by homeowner ******* ***** from **** ******** Please understand the decision is made by the board and not United Property Associates. As of today, I the board provided their final decision on this matter and the homeowner was notified.

      -On 3.24.2021 ******* ****** (the homeowner's property manager) sent the manager a picture of Tree roots , first floor and requested this to be investigated since the Association maintained the trees.
      -On 3.25.2021 The manager sent ****** plumbing company out to investigate the tree roots at **** ******
      -On 3.29.2021 ****** sent the manager an estimate to repair which was for *******
      -On 3.29.2021 The manager sent the estimate to the ***** ***** ********* board to make a decision. The board voted to approve the estimate on 4.1.2021
      ******* made the repair on 4.6.2021
      -On 8.22.2022 ******* ****** (the homeowner's property manager) sent an email requesting ****** to come back out because she said the toilet in the master bath that the tree root was coming through the pipes that the **** ***** fixed was doing the same thing again.
      -On 8.22.2022 The manager asked ****** to go out an investigate.
      -On 8.29.2022 ******* ****** sent an email saying, "Thanks for sending out the plumbers to fix the root issues w the pipes . They jack hammered the bathroom floor and repoured the concrete . The question the manager had is will you be sending a contractor to replace the vinyl floor that was damaged ?"
      -On 8.31.2022 The manager asked the board to vote on fixing the vinyl floors for the homeowner at **** **** ****.
      -On 9.1.2022 the board asked the manager to check with the attorney and the board would make a decision based on the attorney's recommendation.
      -On 9.1.2022 The manager sent the information to the attorney to review for guidance.
      -On 9.1.2022 The manager asked ****** about the job done and their reply was, "We only install concrete to rough grade as we are plumbers and not a flooring company. Also, typically we are contacted after new flooring is installed to reinstall the toilet. Unless you do not plan on having flooring installed and are just going to leave the toilet on concrete?"
      -On 9.4.2022 the attorney ***** ******** sent her initial response requesting more information on where the tree was located.
      -On 9.8.2022 ****** sent over an email saying, " The tree is right in front of the house in front of the sidewalk, in front of the storm drain."
      -On 9.8.2022 The manager went back to the board with this information and asked them for their vote again on this matter.
      -On 9.12.2022 The manager sent everything back to the attorney for their final recommendation based on the location information per the board's request.
      -On 9.25.2022 the attorney responded with an additional question on location.
      -On 10.X XXXX The manager followed up again with ****** again to see if they had any additional notes on the location from the technician. They did not provided anything additional.
      - On October 7, 14, 21 and 28 The manager followed up with the board on the board's action items for a decision on **** ***** **** *** based on the information.
      -On 11.1.2022 The manager sent ******* an email, "Per the board, please contact the homeowner insurance. The homeowner will need to cover the expense if they're not willing to wait for the decision from the board and if it's determined later from the attorney that the Association is responsible the homeowner will be reimbursed when they submit their receipts." This is what the board instructed the manager to tell them for now until the decision is made.

    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This HOA is impossible to get in contact with. I just purchased and have since had my car towed and threatened continuously to tow by a company this HOA contracted. I have yet to be reimbursed, I was threatened and called several names, and this HOA will not aide me with dealing with their contractors. I warn EVERYONE to please purchase elsewhere, as I will be doing once I re-sell this home. This has been a bad experience thusfar.

      Business Response

      Date: 08/30/2022

      Business Response /* (1000, 5, 2022/08/19) */
      When the issue was brought to UPA's attention regarding the towing company, UPA reached out to the company to resolve it and spoke to a manager to ensure that this would not happen again. UPA let the homeowner know that the issue had been addressed with the tow company. In addition, the homeowner was told to come into the office to retrieve her parking passes and was told where she could park until she was able to come into the office. It is understood that she feels this did not happen in a timely manner but, these actions were taken. UPA will encourage this owner to become more involved in the community so that she can be part of the solution. UPA does not contract with any vendors, the associations contract with the vendors and UPA manages the relationship between the vendor and the association, as UPA did this case.

    United Property Associates is NOT a BBB Accredited Business.

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