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Business Profile

Online Retailer

Popilush

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made: August 3, 2023
    Amount spend: ******
    Merchandise Purchase: 6 items in total. 1 Shapewear Swimsuit, 4 skirts, 1 long dress
    Reason for dispute: I never received my items. I was told I would get my money back and I never got my money.
    Did Business try to resolve the issue: We have been emailing and they said they put in the request to refund my money but I never got the money
    Account/order/Tracking: ORDER230803225954428
    Advertising: On Instagram
    Other: I have been emailing this company since August 2023, and they keep saying they have requested a refund but it takes 3-10 business days. Its been months and I still didn't get my refund nor the merchandise. I have all the emails I have sent them. I just want my refund.

    Business Response

    Date: 05/20/2024

    Hi.

    We're sorry, but based on the information you provided, it appears that you did not purchase from our official website.

    It seems you have visited a counterfeit site imitating ours.

    We recommend that you promptly contact your bank to initiate a dispute or chargeback to prevent any financial loss.

    Additionally, our legal team has taken action by filing complaints and reports against the website.

    Please ensure that you only make purchases from the official Popilush website: ************************* 

    Thank you for your attention to this matter.

    Customer Answer

    Date: 05/25/2024



    ****** ******** ******:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

  • Initial Complaint

    Date:03/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently placed an order for two body suits, one black and one white. It was order ******* They sent me two white ones- I received the order March 2. I spoke to them about the resolution via email and I wasn’t happy with their solution so I just returned the whole order. The entire order was *******, however they only refunded me ****** today Tuesday March 6. My ideal resolution is a total refund since I returned both body suits, I want a refund for both body suits not just one.

    Customer Answer

    Date: 03/05/2024

    They have sent a second deposit for the additional money now. You may close the case.

Popilush is NOT a BBB Accredited Business.

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