Complaints

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• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30 we thought we purchased a **** *** ******* van from Stafford *****/Winchester, VA. They could not give us plates, but issued 30day temp plates and sent us home, we had not viewed or inspected the car prior to signing papers. The dealership kept it away somewhere. Within 24 hours the two tires blew and we needed to replace all four at $510. Dealership said they were not paying for them. The van needed many repairs, we hadn't driven the car in weeks and finally resolved the dealership would take it back and void the transaction entirely. We signed paperwork and they took the van without paying for the new tires. That was November 16, 2022. we never received updated temp plates or real knes but carried insurance on the car. We went to the DMV office to get assistance with this horrific problem. We have followed their advice. We just received on January 23 the completely paid off title, license plates and registration in our name dated September 30, 2022. This would have Us liable for personal property taxes, insurance, and whomever is driving the van any infractions they may incur with our name on the title and plates. Any fines and fees. We need tire reimbursement and all the hours and effort to stop this. They did not have our permission to title, register and p!ate the van we do not have in January 2023 since they do not have current power of attorney to do so. This is auto fraud. The dealership has not contacted us in writing nor calls or emails since November 2022. They breaches our personal confidential information such as social security and financial rscords. They did not secure them after the recession. We need this reported and action, please.

  Business Response

  Date: 03/16/2023

  To whom it may concern:

  On September 30, 2022, ******* and *************************** purchased a 2012 ******** **** *** ******* from Safford of Winchester. The vehicle went through a thorough inspection by a ******** Certified Technician, as well as a Virginia Safety Inspection, and passed. On October 19, 2022 the van was brought back into Safford with an engine concern, the van was diagnosed with Internal Failure to the Left Cylinder Head. Saffod replaced the Left Cylinder Head at no expense to the *******. During the time the van was in the shop they were provided with a loaner vehicle. During this time Safford did not register the van in the 30 day required time frame. Due to this Safford agreed to rescind the purchase for the full amount, this amount included tax and tags, which Safford paid to the VA DMV, as to not "jump" the title from one customer to another. Safford had all of the proper paperwork to complete this process. Safford resold the vehicle to another customer after the original deal was rescinded. At no time was the Millers personal information in the hands of anyone else, accept Safford or the VA DMV. The ******* claim that two tires "blew", this sounds like they hit something and blew. Safford stands behind the tires that were on the van at the time of purchase and believe something out of Safford's control damaged the tires. If the ******* made the decision to purchase new tires, that expense would be theirs and Safford does not feel responsible to reimburse the Millers for the purchase of the tires. In conclusion I believe Safford of Winchester has been above board on all the dealings with the Millers and has honored all of our commitments. 

  Attached are the following documents for review.

  Buyers Order 

  VA Law Contract

  Recission Agreement

  Tittle Application Agreement
  Limited Power of Attorney
  Original Safford Inspection

  Cylinder Head Repair Order

  Rental Car (no expense to the *******)

  If you have any questions, please contact me at ************.

  Sincerely,

  *************************

  General Manager