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Business Profile

Tour Operators

The Zenith Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I, along with two other couples we know, went on a trip last fall organized by this company. The trip was a fiasco, and the entire bus of people missed a prepaid meal and were promised refunds of $15 per person ($30 per couple). We have contacted ************************* and have a partner ******** more than a dozen times and have been promised repeatedly that the check is in the mail. One couple did receive their refund. We have not, nor has another couple. We are all senior citizens. Now neither *** nor ******** are accepting my emails. I want our promised refunds!

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Fall Foliage trip was scheduled for October 28, 2022-October 30, 2022. We had paid the full price of the trip via check, this amount included the boxed lunches they were to provide. On day #3 (October 30th) the box lunch meal was cancelled by "The Zenith Group". We were told we would receive the $15.00 per person (there were 2 of us for a total of $30) due to the fact we did not get the lunch from the provided deli. Since we paid via check, the refund was going to be in the form of a check. On Tuesday, November 8, 2022at 10:23 I made a phone call to the number provided "President". I left a voice mail message, he called right back. He asked for our address and he said he would send the checks out. We have not received any checks. On November 29, 2022, we called "Director of operations", who forwarded our message to "President". He called back, asked for our ADDRESS AGAIN and said we should get the checks within 2-3 days. As of December 5, 2022, we have not received a refund check for $30.00.

The Zenith Group is NOT a BBB Accredited Business.

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