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Business Profile

Lube Services

STC Management, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for STC Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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STC Management, LLC has 18 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my **** in for a regular maintenance oil change at Jiffy Lube in Lake Ridge, VA mid/late July and had to have the vehicle towed back to the shop 3 days later due to all of my oil leaking out on the road. I was told the filter that was used was not the same filter the previous Jiffy Lube had clearly made notes in the system to use. That particular filter was put in that day but another 3 days later the oil once again all leaked out. I had the vehicle towed AGAIN but this time to the **** dealership. I was informed that the oil filter housing had been damaged during to Jiffy Lube tightening the filter too hard. The repair cost was over $800 not to include **** rides for work, a rental, and extreme stress. Jiffy Lube refused to pay for ANYTHING. I will definitely be filing a lawsuit.

      Business Response

      Date: 08/14/2023

      This is not our location that has been mentioned in the complaint.  We do not have any store locations in that area of the state.  Please pass onto the correct business.

       

      Customer Answer

      Date: 08/14/2023

      Better Business Bureau:

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Provide details of why you are not satisfied with this resolution.]

      The Jiffy Lube Address is ***** *********** **, Woodbridge VA *****

      Manager- *****

      Regards,

      ***************************

      Customer Answer

      Date: 10/12/2023

      I am currently gathering all documents to proceed with court action. Nothing has been filed yet.

      Business Response

      Date: 10/17/2023

      The claim was denied because she had a preexisting condition that was documented on the first invoice when she started coming to Jiffy Lube.

      We have not had this issue with any other of these vehicles using the correct application filter brand that we use.

      Please see attachments. Mainly the comment sections documenting the issue.

      Customer Answer

      Date: 10/17/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      Regards,

      ***************************

    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday February 24th as part of a routine brake replacement they disabled other electronics and broke the master door panel buttons on my vehicle. I was assured by the staff onsite that I should take it back to the **** dealership and that they would take care of the costs due to their error. I should have got that in writing before leaving as the Regional Manager, **** *****, is now asking me to “provide video evidence of them breaking it.” This is wholly absurd and very unprofessional. The part they broke is unrelated to the work I asked for. It is very expensive to replace (637.37) and they have since retracted their admission of liability. The service comments on the invoice clearly indicate that they had trouble with this service issue.

      Business Response

      Date: 04/03/2023

      This was already handled with the customer and a ************************* with the Office of Consumer Protection with Montgomery County. See below email:

      From: *********************** <**************************>
      Date: March 15, 2023 at 10:14:10 AM EDT
      To: ******************* <**********@stcjiffylube.com>
      Cc: ************************* <************************************************>
      Subject: My apologies
      ?*************,

      I am writing to apologize for using inappropriate language during our telephone call earlier this month. I am sorry if this caused you any offense and I fully retract those assertions. Id like to express my gratitude for your willingness to cooperate on a settlement amount. While it is not the full amount of the cost I incurred out of pocket, it is reasonable given that the replacement was not second hand and installed by the dealership.

      In the interests of customer relations I can share this observation that may help you improve with other customers. It is a provocative defense to require a customer to furnish you with video footage indicating liability. Perhaps there is another way in which you can protect both counterparties and communicate that with your customers? Ill leave that with you.

      I have closed the case with **** and the Office for Consumer Protection.

      Respectfully,

      *****************

      Tell us why here...

      Customer Answer

      Date: 04/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    STC Management, LLC is BBB Accredited.

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