Complaints
This profile includes complaints for STC Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/18/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jiffy Lube and Dumfries Virginia failed at a doing an oil change and messed up with some sensors lights. Jiffy Lube is saying that its a service bulletin, which is a Issue with your vehicle that can happen at any time. This is all bull c*** because both sides of the problem is that Jiffy Lube failed at the repairs and triggered another problem and Lexus repaired it and Lexus reported the incorrect information to Jiffy Lube. And Jiffy Lube is not taking the responsibility of their poor services practices. I had to pay $4898 for some repairs that wasnt my responsibility , and I would like to have my money back and Jiffy **** refuses to pay and ***** refuses to tell the truth as what they told me in the notes on the invoice that I paid that it was due to a problem with the previous service provider that was supposed to be fixing the vehicle. Jiffy **** refuses to take the responsibility that their technician messed my vehicle up. They didnt even have the right equipment to reset the sensors that the manager ***** kept my car door open for a whole hour and a half ran my battery down, I had to get my battery recharged and then get my car home which I couldnt even Stop because the car brakes did not work. It was dangerous then theyre gonna keep stalling me for a whole week because they were waiting till the district manager get back to look up all these codes to get an excuse, not to give me my money back as to what caused my vehicle to not work after they fixed supposedly did an oil and brake fluid flush I had to pay to get my car fixed and then Pohanka Lexus in ********* Virginia refuses to acknowledge what Jiffy Lube failed to realize that they told me as to what the real problem of the vehicle was was due to oil wasted in my car and the technician not resetting the sensors correctly and all the missed things that the technician did to mess the vehicle up and I had to pay all that money to get my car fixed and no one wants to reimburse me back for my damages.Business Response
Date: 07/10/2024
The Regional Manager ********************* has already addressed this with the customer prior to this ******************** complaint. Her claim was denied because the dealership stated her issues were unrelated to the service done at our location.Initial Complaint
Date:06/05/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited the Jiffy **************** location (***************************************) on May 24 for an oil change. A few other services were also completed by the technician for a total of $534.53 (see Invoice number ******). This was right before my planned move to my new house an hour away. I then packed and was on the highway when I heard loud dragging noises under the car. It was so loud and difficult to maneuver - I was so shaken up because I had never had issues with my car before and pulled over to the side of the road. Looking under the car from the front, I could see the skid plate had come down at the front and was dragging forward. I had to have my car towed to the nearest repair shop. The tow serviceman squeezed himself under my car to try and secure the skid plate dragging on the ground so he could tow it. This was 5:30pm on 24th so the repair shop was closed until Tuesday. Since all my stuff was in the car, I had to find a rental car to move from the repair shop parking lot to my new house. I had to rent a car for $663.96. I work 9-6 and live an hour away and couldn't visit Jiffy Lube during the week while they're open so I called and spoke to **** *****, the manager at this location who ordered a new skid plate for my car. On Saturday, June 1st, I returned to have the new skid plate installed (see Invoice number ******). When I spoke to ****, he said that he will be filing an incident report about the negligent and unsafe work performed on my car. I brought up my rental car cost but he told me he wouldn't be able to cover it. My understanding is that Jiffy Lube has insurance that covers negligent practices like not properly securing a skid plate following an oil change, so I would like to request my rental cost be reimbursed. Note that I was also not refunded any part of the $534.53 I spent on the original invoice on May 24.Business Response
Date: 06/05/2024
June 5, 2024
Via Internet
Better Business Bureau
Attn: ****** *****
Re: Aroshi ****** Case #********
Dear Ms. ******************* you for contacting us regarding Aroshi Pereras complaint.
Unfortunately, it appears Ms. ****** is not a customer of our company, Premium *************, who is the franchise owner of Jiffy Lube stores. According to Ms. ******* Jiffy Lube invoices from May 24th and June 1st, she visited a Jiffy Lube store location owned by ***************************. I apologize for any inconvenience this has caused.
Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.
Best Regards,
**** *.
Customer Claims ManagerCustomer Answer
Date: 06/05/2024
Hello, based on the response received, it appears the complaint is relevant to a different franchise owner of Jiffy Lube. Could this complaint please be forwarded to the correct party - Jiffy Lube store location owned by ***************************?
Business Response
Date: 07/03/2024
Tried calling customer and her voicemail is full.
Sent customer an email 07/02/2024 and have received no reply.
*This has been submitted twice. This case number and case # ********Customer Answer
Date: 07/03/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 21802991
I am rejecting this response because:Business has sent an email but has not provided resolution options. Please provide a response to help resolve this issue. Note that I'm seeking a reimbursement of the amount I had to spend on a rental car as a result of Jiffy Lube's negligent oil change service and resulting damage to my vehicle.
Regards,
Aroshi ******Business Response
Date: 07/16/2024
BBB Complaint came in on 6-28-2024 # ********E4036 and was responded to. BBB Complaint came in on 7-01-2024 # ********FA489 and was responded to. Voicemail was full and no return contact from email sent.
The original invoice for service will not be refunded. Not only does the cost of service pay for the service, but includes the purchase of our warranty that is stated on back of invoice. We have purchased and installed a new skid plate on the vehicle. We probably owe for some rental reimbursement,but we will need a copy of any rental billing for review.Customer Answer
Date: 10/09/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 21802991
I am rejecting this response because:
The business has agreed that they owe me for rental expenses because I was unable to use my car for my move that weekend due to the skid plate coming down on the highway while i was moving and the car being towed to a mechanic/garage with all my belongings. I had to purchase a rental car which I used to move my belongings from the garage to my new place an hour away and to work full time during the week before I could go to get the new skid plate attached the following weekend on June 1st. I have provided the car rental receipt from Turo costing $663.96 for reimbursement.Regards,
Aroshi ******Business Response
Date: 12/09/2024
STC Management, LLC will reimburse for rental expense. Please provide address to mail a check to.Customer Answer
Date: 02/13/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 21802991
I am rejecting this response because:
Please mail check for rental expenses to: *********************************************************************************
Regards,
Aroshi ******Business Response
Date: 04/01/2025
*** did not reject complaint. We only ask for mailing address to reimburse the customer. This will be processed today and mailed to customer.
****** **********
Regional Manager
S.T.C. Management, L.L.C.
O- **********************
F- *************
C- *************
*************************************Customer Answer
Date: 04/09/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as I have received the reimbursement for my car rental.Regards,
Aroshi ******Initial Complaint
Date:08/18/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my **** in for a regular maintenance oil change at Jiffy Lube in Lake Ridge, VA mid/late July and had to have the vehicle towed back to the shop 3 days later due to all of my oil leaking out on the road. I was told the filter that was used was not the same filter the previous Jiffy Lube had clearly made notes in the system to use. That particular filter was put in that day but another 3 days later the oil once again all leaked out. I had the vehicle towed AGAIN but this time to the **** dealership. I was informed that the oil filter housing had been damaged during to Jiffy Lube tightening the filter too hard. The repair cost was over $800 not to include **** rides for work, a rental, and extreme stress. Jiffy Lube refused to pay for ANYTHING. I will definitely be filing a lawsuit.Business Response
Date: 08/14/2023
This is not our location that has been mentioned in the complaint. We do not have any store locations in that area of the state. Please pass onto the correct business.
Customer Answer
Date: 08/14/2023
Better Business Bureau:
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The Jiffy Lube Address is ***** *********** **, Woodbridge VA *****
Manager- *****
Regards,
***************************Customer Answer
Date: 10/12/2023
I am currently gathering all documents to proceed with court action. Nothing has been filed yet.Business Response
Date: 10/17/2023
The claim was denied because she had a preexisting condition that was documented on the first invoice when she started coming to Jiffy Lube.
We have not had this issue with any other of these vehicles using the correct application filter brand that we use.
Please see attachments. Mainly the comment sections documenting the issue.
Customer Answer
Date: 10/17/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
Regards,
***************************Initial Complaint
Date:03/03/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday February 24th as part of a routine brake replacement they disabled other electronics and broke the master door panel buttons on my vehicle. I was assured by the staff onsite that I should take it back to the **** dealership and that they would take care of the costs due to their error. I should have got that in writing before leaving as the Regional Manager, **** *****, is now asking me to “provide video evidence of them breaking it.” This is wholly absurd and very unprofessional. The part they broke is unrelated to the work I asked for. It is very expensive to replace (637.37) and they have since retracted their admission of liability. The service comments on the invoice clearly indicate that they had trouble with this service issue.Business Response
Date: 04/03/2023
This was already handled with the customer and a ************************* with the Office of Consumer Protection with Montgomery County. See below email:
From: *********************** <**************************>
Date: March 15, 2023 at 10:14:10 AM EDT
To: ******************* <**********@stcjiffylube.com>
Cc: ************************* <************************************************>
Subject: My apologies
?*************,
I am writing to apologize for using inappropriate language during our telephone call earlier this month. I am sorry if this caused you any offense and I fully retract those assertions. Id like to express my gratitude for your willingness to cooperate on a settlement amount. While it is not the full amount of the cost I incurred out of pocket, it is reasonable given that the replacement was not second hand and installed by the dealership.
In the interests of customer relations I can share this observation that may help you improve with other customers. It is a provocative defense to require a customer to furnish you with video footage indicating liability. Perhaps there is another way in which you can protect both counterparties and communicate that with your customers? Ill leave that with you.
I have closed the case with **** and the Office for Consumer Protection.
Respectfully,
*****************Tell us why here...
Customer Answer
Date: 04/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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