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Business Profile

Towing Company

Dominion Wrecker Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This occurred on September 12, 2024 at 2:26am while I was working at the establishment, ************************ , *****************************************************************. My truck was towed from a private property parking lot located directly in front of the above restaurant. There are no signs posted about hours for parking overnight. Also, located nearby is a bar that was open called **********************, *******************************************, where there were many customers with parked cars. My truck was singled out and towed. There are no parking passes assigned for the business, it was open parking. The only sign visible is a sign with police number and towing number, but no mention of parking schedule.The total charged to me from Dominion Wrecking Service, ******, Invoice number ***** and I want to be refunded for the total amount as there is no justice for this towing.The code mentioned for PWC, online website in regards to towing is the following: towing companies cannot move a vehicle from a parking space on private property without the owner's consent, unless the property is properly signed.Thank you for your prompt consideration to my situation on this bad and unfair practice for a towing company to earn dishonest money and target hardworking person. I tried to explain once I realized my truck had been towed and they would not consider my explanation. I can provide proof of the work that I was doing at the **** *************** during these hours, and I'm providing the owners name and number, ******** *******, ************ if needed to confirm.Thank you- ***** *******

    Business Response

    Date: 09/30/2024

    This complaint was resolved directly with the consumer.  A check was mailed out on 9/25/24 for a full refund.  I also want to point out that the center is fully signed as required by law and that overnight parking is not allowed.  However, in this case since the consumer was working for one of the stores/restaurants in the center a full refund was issued.  Had the consumer reached out to Mgmt here about this issue ahead of time it would have been resolved without BBB assistance.

    Customer Answer

    Date: 09/30/2024

    Thank you, the towing company sent a check to me and the situation is now resolved. I appreciate all the assistance you provided.

     

    Sincerely,

     

    ***** *******

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dominion Towing illegally towed vehicles for years and got away with it. One of the drivers harassed and continued to towed a family member's car -they could not keep paying and they keep her car she lost her job and her and her children were homeless- she never understood why because she was not parking illegally- I just this morning at 2am had my Cadillac XT5 towed by them while visiting my grandkids and celebrating a birthday- i was able to retrieve it - thank you ***** at around 5am- I explained to them that my car had the visitor tag hanging on the rearview mirror and the parking areas did not have designated parking all of the spots had no markings- I was told that Id parked in a residents parking- but there are no markings- i paid the 200 to get my car they had it for 3hrs and my alignment is off and my car was sounding and riding bad on my way home to SC- i just now checked my account and I have a 200 pending charge and a 300 pending charge- i called and explained very friendly that my account was being charged twice at ******- she said that i would have to wait until tomorrow for a manager- this is the beginning of the month and most of my bill are automatically withdrawn from my account- this company just does as they please and its like oh well- there has to be some where that all of the incidents with the towing company's are held accountable- we all cannot afford lawyers-Please help address this-times are really hard now for most financially and so many homeless- my vehicle is going to have to be checked out- it was fine until they towed it

    Business Response

    Date: 06/20/2024

    See attached response and screenshot from **************** bank which clearly proves she was only charged $200.  It will not allow me to attach the recorded phone calls proving that ************ knows why her car was towed and even acknowledge it and that we clearly explained to her that the $300 charge is not from Dominion Wrecker, it is from Dominion Energy. 

    Customer Answer

    Date: 06/21/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21803147

    I am rejecting this response because: I spoke with employees there regarding my card also being used to pay the elec bill for one of them. My receipt had the initials of that employee that i handed my bank card too. I used cash and cash app during my visit there and did not have enough cash to pay for the unexpected tow.  My bank is investigating. I'm wanting this to not ever happen again to anyone. I had a visitors pass displayed all weekend and no tow. The parking spaces are not numbered or anything stating resident parking. The visitor placard was hanging on the rear view mirror. I live in ** and was targeted I believe because I'm from out of state. They had my car for 2 hrs before I realized that my Cadillac had been towed and damaged


    Regards,

    ***************








    Customer Answer

    Date: 06/25/2024

    I've attached the receipt 

    It also has the initials of the person that used my card to pay their electric bill. It's being  investigated

    Customer Answer

    Date: 06/27/2024

    My apologies 

    I've attached the receipt 

    Business Response

    Date: 07/08/2024

    What is the consumer's reason for not accepting my response?  When I look at the history I don't see any details or a reason from *************** and I am curious because the complaint in my opinion was resolved.  We explained to her that the $300 charge is not us and she even called back stating we were right about the tow.  I have the recorded phone calls and can provide them if necessary. 
  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 25 my car was towed because unfortunately I bumped my permit as I was getting out of the car and I forgot to put it back on my dash so I was towed unfortunately but I understand I was in the wrong I went to pay my tow fee willingly to retrieve my vehicle really no need to fight or argue about it because I was 100% wrong. However after I paid the fee and they opened the gate for me to go retrieve my car I noticed my car was damaged so I immediately took pictures of the undercarriage that was torn up and walk back to the office to talk to the young lady that was working the front desk and advised her of my problems. I showed her my pictures and I also asked for the pictures they took of my vehicle before the tow she then advised me that as long as my car got me to point a or B that it was fine and that I could zip tie the undercarriage or possibly try popping it back into place, then let me know that she had drove beater as she referred to it, her whole life, I advised her that I was not a mechanic, and I also wasnt willing to drive my vehicle with the damage that was done to it, and that I had to call my insurance and find out what they would want me to do when I stepped back to the office she advised me that she had her tow tow driver work on my car without my permission I didnt authorize anyone from this business to work on my car when I asked her who gave her permission to do that she then let me know that I needed to get my car off. Her property started screaming showed signs of being very angry and it wasnt even her car that got towed. It was mine. I asked her coworker if she would mind calming down her so that we could talk about this in a civil manner and then realize that all of my issues are beyond what anyone in the office could help me with so I requested a supervisor or owner of the company contact me I left my contact information was told that someone would be getting back to me February 26 I havent heard back

    Customer Answer

    Date: 03/07/2024

    I was very pleased that the manager of Dominion wrecker got back with me and we were able to talk about the circumstance and come to a mutual agreement that was fair to both of us so I am very happy that we were able to resolve things and that she got back with me in a timely manner

    Business Response

    Date: 03/08/2024

    This complaint has been resolved directly with the customer.  She emailed me last night stating that she notified the BBB that the complaint was resolved and accordingly can be closed.  Please confirm and let me know if you need anything else.  Thank you!
  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************** Apt said my vehicle was tow because I parked for 48 hrs.*******, and **** are witnesses.***** from Dominion Wrecker Service its changing the scenery as 48hrs the entire apartment visitor parking.****** file a complaint with the ************************ about.**** is resident, Dominion also *************** vehicle when was in vacation.******* is Resident too.I have a naipe card I want used to the Court. If they dont pay me $210 in 20 days I file a Court Claim.

    Business Response

    Date: 02/01/2023

    All of the details related to this tow have been explained to the customer by myself and also the Manager at the Apartment Complex where she was towed.  The tow is valid as the customer's car was parked in violation (exceeding the allowable timeframe for visitor parking).  I was told by the Apartment Complex Manager that this matter was resolved and that the customer was going to notify the ******************** to remove/retract this complaint. Please confirm whether or not this case has been resolved/removed or if I need to provide a detailed response for the record. If the customer has any further questions she is certainly welcome to reach out to me.  She has my contact info.  Thank you!   

    Customer Answer

    Date: 02/10/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 18828265

    I am rejecting this response because:


    Regards,

    **************************************

    I was not parked 48hrs. I work in ***********. ****************** Apt told ****, I was right. The problems los not with the apartments. Towing company have to come in Day time too.

     

    How I say in my complaint. False statements, that Perjury when you lies. Returns my $210 as a close deal. Thank you 




    Business Response

    Date: 02/20/2023

    The apartment community where Ms. ******* was parked (********** *******) has a Parking Policy
    which places limits on how long a vehicle can park in visitor. The Parking Policy is communicated to
    residents via a written Parking Policy and residents are responsible to inform their visitors of these rules.
    The ********** ******* Parking Policy States the following:

    Any vehicle parked in the 48-hour visitor parking for more than 2 DAYS, will be towed at the owner’s
    expense. This means TWO days in ANY visitor space on the community, not two days in the same
    space.

    It is the responsibility of the resident to advise their guests/visitors of the parking rules and
    regulations.
    I have attached a copy of the ********** ******* Parking Policy so you can see the full language.

    Ms. *******’s vehicle was parked in visitor in excess of the 48 hour/2 day maximum, hence the reason for
    tow. We have multiple photographs proving that Ms. *******’s vehicle was parked in visitor in excess of
    the allowable time frame. Please note the 48 hour/2 day rule does not mean parked in the same space
    for 48 straight hours. If that were the case someone could park in visitor every night, leave for work,
    school, errands etc during the day and never be in violation.

    For the record I also want to mention the following:

    • Ms. ******* has contacted my office multiple times making threats and demands. Attached are
    the written documents received. I also have various recorded phone calls that can be provided
    upon request.
    • I have been in contact with the ********** ******* Manager about this complaint from the
    beginning and reached out again after receiving Ms. *******’s rejection to my initial BBB
    response. The ********** ******* Manager confirmed again that the tow was valid and
    assured me that her office didn’t tell anyone otherwise to include Jose (the Tenant whom Ms.
    ******* was “visiting”).
    • I was told by ********** ******* Management office that this issue was resolved prior to my
    response to the initial complaint. Needless to say, I was surprised to receive a rejection to my
    response.

    Either way, I am sorry that Ms. ******* is or was confused about the rules relating to the visitor parking
    timeframe but hope she can understand that her car was parked in violation, hence the reason for tow.
    This was explained to her by my office staff, myself and the Management office at ********** *******.
    Hopefully, the attached written Parking Policy will help clear up any questions as I am not sure if it was
    provided to her previously. If Ms. ******* still has questions/concerns about this issue she can reach out
    to me and I would be happy to discuss this with her again in more detail to help her better understand.



    Thank you,
    ****** ******
    ************
  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 14 2022 at 5:51 am my vehicle was tow apparently for being in the wrong parking space. When I contacted Dominion they refused to give me details as to who put in the complain since I have a permit to park in the parking of the condominium. They also are refusing to give me details regarding the matter.

    Business Response

    Date: 01/04/2023

    BBB Complaint ID ******** (Inv #*****)

    ************** vehicle was towed for being parked in someone's reserved parking space.  The person assigned the space where she was parked contacted us to have the vehicle removed, hence the reason for the tow.  Further, our towing contract for the HOA community where ************ was parked allows for residents to contact us direct to request tows from their assigned spaces. This type of situation is standard practice for reserved space tows.

    The reason for tow was explained to ************ when she called the first time and she acknowledged she was parked in that particular space so there is no issue there.  She mentioned having a permit which I don't believe is the case (per the pictures we took prior to tow) but either way whatever permit she may have had does not authorize her to park in someone's reserved space.  She then asked why we didn't knock on her door and my office responded we have no idea where you live.

    ************ picked up the car and then called back the next day wanting to know who specifically requested the tow.  My office told her the person assigned that space requested the tow.  She demanded that persons name.  My office explained to her that we do not provide that information for a variety of reasons (personal safety, retaliation, etc) and that if she has any further questions she could reach out to HOA Management and they could confirm that the person who requested the tow was authorized to do so.  She ended the call stating that she would call back once she got to the bottom of this.  She never called back and then we received a BBB complaint.

    Upon receiving this complaint, I reached out to my contact at the HOA Management company and she confirmed that ************ has not contacted her office to ask any questions about this tow.  Had she contacted them they would have confirmed that the tow was valid.  HOA Management also confirmed that they also would not provide any details (specific names) as to who the space belongs to and/or who called in to request the tow.

    Either way, I recognize that ************ is not happy that her car was towed but unfortunately, she cannot park in someone's assigned space without their permission and due to that we are unable to provide a refund for this tow.

    If ************ has any further questions/concerns she can reach out to me direct or the HOA Management Company.  I would be happy to discuss the situation with her and hopefully ease her mind.

    Thank you,
    *************************
    ************

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a Home Health clinician and during the course of my work day I was parked in my patients townhome parking lot. I was parked in a space that was not marked with any tenant numbers indicating I would have parked in a home owners designated parking space. I feel as though I was targeted by the wrecking company as I was only in the patients home for a total of 40mins when I came out to find my car gone. I had assumed the car had been stolen, contacted the police who informed me the car had been towed and was in route to Dominion Wrecker who charged me $150.00 to retrieve my car even after having explained the situation. The parking lot was empty. I have pictures to prove this and I was only in the lot for 40mins. This money is not reimbursed by the company. It just seems like bad business practices to troll the parking lots looking for vehicles to tow. There should be a notification issued when there is no complaint from residents and parking is not impeding residents or traffic, parked overnight, parked in an illegal spot or impeding emergency services. Would love a refund which I know I'm not going to get or they would have given it to me when I picked up the car not even 40min after realizing the car had been towed and disrupting my managers day for a ride to the wrecker lot. Something needs to be done about towing companies trolling for business. I feel targeted because I can just not believe they did not see me walking into the patient home as they were able to tow the car in literally 35min. I do have pictures of the empty parking lot on my work phone that I am unable to upload here as the phone is the property of the company.

    Business Response

    Date: 12/28/2022

    BBB Complaint ID ******** (Inv #*****)

    The townhome community where *****************'s personal vehicle was parked requires that all cars parked on the property display a valid permit 24 hours a day.  **. *******'s vehicle did not have a permit displayed, hence the reason for tow.  The tow is valid and in accordance with the community parking rules and our towing arrangement with the community which among other things is to enforce permits 24 hours a day. 

    **. *******'s vehicle was not targeted, all cars parked in violation are subject to tow and my driver checked multiple streets prior to towing **. *******'s vehicle and no other cars were in violation at that time. 

    For the record I want to point out that in addition to the required towing signs, courtesy signs stating that a permit is required are posted at the entrance of every single street in the neighborhood to include the street where **. *******'s vehicle was parked (see attached).  This community has gone above and beyond to inform drivers that a permit is required.  Further, whomever she was visiting should have informed her that a permit is required and provided her with the proper permit to park or contacted us or the HOA to discuss other options. We certainly could have helped had we known about this ahead of time.

    I also want to point out that ****************** never once reached out to Management here at Dominion prior to submitting this complaint to the BBB.  A common courtesy would have been to reach out to Management to discuss her issue direct prior to submitting a BBB complaint.  She also did not mention any vehicle details, invoice #, etc in her complaint but fortunately I was able to locate her vehicle (2016 ******* ******) based on her last name.

    I am sorry that **. *******’s vehicle was towed in the course of her job, but I hope she understands that we were also just doing our job.  We are called out to this neighborhood regularly to include the day **. *******’s vehicle was towed.

    Either way, the tow is valid and nothing was done in error on our end so I will not be able to offer a full refund. However, if ****************** can prove that she was there in the course of her job, I will be willing to offer a partial refund as a courtesy to help offset the cost of the tow. If she is interested, please have her reach out to me direct to coordinate.  Maybe the person she was visiting can offset the rest of the cost since he/she failed to provide her with the proper permit to park.  Further, if she is going to continue parking on the property she will need to get the proper permit (authority to park) to avoid being towed in the future.  

    Thank you,
    *************************
    ************

    Customer Answer

    Date: 02/10/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    ---------- Forwarded message ---------
    From: ********* * ******* <********@*******.com>
    Date: Thu, Feb 9, 2023 at 8:14 AM
    Subject: Dominion wrecker complaint
    To: [email protected] <[email protected]>

    Hello I wanted to write in to say that Dominion Wrecker did make contact with me to resolve this issue and was kind enough to offer a partial refund of the towing charge which I did receive as a credit to my credit card. I was very grateful for the assistance and appreciated the wrecker company working with me to resolve this issue. Everyone was just doing their jobs that day and it was truly an unfortunate event that day. Thank you to all that assisted me in resolving this issue.  *********

    Sent from my ******

    Regards,



    ********* *******
     

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