Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3 2024 I paid a deposit for work to be done for plumbing. Scheduling atime proved to difficult as I was told of varying problems relating to illness his his dog and his wife Icalled at one point to move an appointment and he said he could be right over ( I called because it my turn to be sick(stomach bug).) I then had much difficulity trying to reschedule and it got to the point when I requested to cancel and requested a refund of my deposit as no work was ever done just an estemate.

  Customer Answer

  Date: 04/13/2025

  I have not heard from the business in response to my complaint. It has been approxmatly 2 months when He said he would see what he could do as he was not acoustmed to giving ****** (he did no work except for the estemate) .

  Business Response

  Date: 04/23/2025

  This letter is in response to your complaint regarding the job originally scheduled for September 2024. I understand your frustration with the delay.

  Several unforeseen circumstances contributed to the postponement of the project. Initially, my wife contracted COVID-19, and out of concern for your health and safety, I felt it prudent to delay any work to prevent potential transmission. Subsequently, a personal matter requiring my attention arose when my dog became ill.

  Furthermore, on multiple occasions when I attempted to reschedule, the proposed times were not suitable for you. As the weather transitioned into colder months, I made the difficult decision to further postpone the exterior wall work to avoid any potential issues with frozen pipes at your property.

  In my six years of operating this business, this is the first instance of such scheduling difficulties. Please be assured that I never intended to cancel the job.

  Now that the weather is more favorable, I would be pleased to proceed with the work at your earliest convenience. Please let me know your availability in the coming weeks so we can finalize a new schedule.

  Sincerely,

  *****

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

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