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Business Profile

Roofing Contractors

Top Notch Roofing Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Top Notch Roofing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2021 we had Top Notch Roofing replace our roof. They were on site for a couple weeks and completed the work. There were minor issues as they set up at our neighbors and I had to go over and correct the location. Also they used one of our ladders without asking, and some other minor items we werent ****** concerned about. Fast forwards to December of 2023 when we had our chimney inspection we have every three years. It was found the chimney liner was burned out due to overheating. This was caused by singles and other debris the roofers threw down our chimney chase. The inspector stated he is surprised our house didnt catch fire, and were lucky we didnt run it this past winter. This are is right near our 13 year old daughters room, so we were very upset. Reached out to the owner ****, and did all correspondence this way so we had a paper trail. He was send photos and a statement from the chimney company as requested showing they are at fault. He agreed to pay to have everything fixed and send us a check by mid March. He claimed no money for this as it wasnt roofing season, which honestly isnt our problem at all. We werent able to run the fireplace for heat and had to spend more on heating fuel and electric due to this. Its the end of March and still no check date or payment.

      Business Response

      Date: 04/01/2024

      ****'s complaint makes us here at Top Notch Roofing very sad. We have tried to correct any upset that **** has expressed. The crew that installed his roof no longer works for us. Although the actions of these previous employees are not okay and we do apologize for the situation at hand. We could have filed a claim through insurance but we wanted to make things right and stand by our work and send **** a check for the cost of damages. Unfortunately we weren't able to meet his demands pertaining to timeframe as when he initially reached out we were in our off season. However, we have no problem paying for the damages (as we have previously mentioned).

      Customer Answer

      Date: 04/02/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    Top Notch Roofing Inc is BBB Accredited.

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