We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roadside Assistance

Snow & Tow Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

This profile includes complaints for Snow & Tow Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Snow & Tow Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Snow & Tow Services

      73 Main St New Haven, VT 05472-9998

    • Snow & Tow Services

      PO Box 130 New Haven, VT 05472-0130

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction opened on February 22 and continue until TBD. The business is requesting over $2000 for around a 13 mile tow and 9 days of lot storage. Even though all their sights claim normal pricing. They also want the title and ownership of the car on top of the $2000 and continue to threaten me with fraud. I have all of the messages and paperwork upon request of their refusal to give me an official receipt, threats, requesting payment beyond their official price point, and incorrect information. Most of the threats were completed to me over the phone but you can clearly see this in the messages and refusal to give me my receipt upon request. I am willing to pay a reasonable price if an official explanation of charges is given. I also request that they update their price point description on public sites if this is the case.

      Customer Answer

      Date: 03/14/2023

      I have not heard from the business in response to my complaint. They seemed like they had yet to receive the complaint. Though there was a personal complaint sent directly to the business regarding their lack of ability to provide billing information them harassing me demanding to contact me or my attorney, which as shown in the messages I only stated I had talked with a lawyer not an attorney. They then tried to twist my words saying that I was the one harassing them because my insurance company wasn't willing to pay and they needed the money. I haven't heard from them since setting the cards straight asking once again for my billing statement to no avail. From what I can tell they deleted me on there chat service and have not gotten back to me via email or phone.

    Snow & Tow Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.