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Business Profile

Clothing

The PajamaGram Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 80 total complaints in the last 3 years.
  • 74 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Only one of two pajamas ordered at the end of March have been delivered. There has been no information available about the other item online; whether it has been processed, is backordered, or already mailed out. I have communicated via the online website and later in response to their automated return email. There is no way to communicate by phone.

    Business Response

    Date: 05/15/2025

    *********,

        We apologize for your issues.  Please be advised our number is ************, where representatives are available.

     

     

    Thank you!

    Pajamagram Customer Service

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ********* ********

  • Initial Complaint

    Date:02/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:02/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Christmas pajamas for the family. My sons never came and our where very large so we ended up not wearing matching pjs. Never worn ours. I have reached out many times to them and they dont reply to my emails and they have no telephone number advertised

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 10th, 2024 I ordered 3 sets of pajama's from ************************** Their shipping policy is 7-10 business days once shipped. I received the order on January 11th, 2025. The shipping time complaint is of minor importance. They were a gift for my wife, they either did not fit or she did not like them so I attempted to return them. They refuse to give me a return label or even a return address. They don't answer the phone or return emails. I have attempted to call several times and emailed them multiple times with only an automated response and no resolution. I cannot get in contact with the company and I still want to return the items for a refund. I attached two screenshot pics of my attempts at a return, showing that they do not provide a return address or return label.

  • Initial Complaint

    Date:01/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.wo sentence email from a person by the name of ***** *******,that the credit would certainly be available by 10 days following the receipt of the return, said credit has not yet been received and there is absolutely no response from numerous emails concerning the status of the return/credit!I have contacted the bank concerning this credit and at this time, it is under investigation. This is a terrible way to do business! Certainly, I am not the only consumer with this issue, as I have read many Pajamagram reviews online with consumers stating the very same issue! I want the BBB to be aware of this issue, as this company is deceiving their customers and keeping our money instead of issuing our credits! This is totally an unacceptable form of business! I and many others will never, ever do business with them again! I hope that the BBB would record this incident and perhaps contact this company concerning their poor business policy!!!Thank you very much,Thea

  • Initial Complaint

    Date:01/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint. I dont even want anymore. I know its only a purchase total of over a hundred dollars but the principal is important if this is how they treat all of their customers. I want my credit and I also want a non damaged item that I paid for over 2 months ago. All they have done is make excuses why they cannot speak on the phone (everything has been via email-most unanswered or automated responses) and a bunch of excuses why the small inconvenience credit has taken over a month to process and still unreceived. I should not have to beg for a solution to this level of seriousness but I just dont want other people being treated the same without a remedy.

  • Initial Complaint

    Date:01/22/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.und for that item. Ive ordered from Pajamagram for years and this is the first time with any issues. Unfortunately, this is the last time theyll get my business.

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.

The PajamaGram Company is NOT a BBB Accredited Business.

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