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Business Profile

Clothing

The PajamaGram Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 80 total complaints in the last 3 years.
  • 74 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to return/exchange a Christmas gift. Ive had no response to multiple emails to Customer Service:Order Information:Order#: PJ2605 Zip Code: ***** Name: ***** ********* (nephew)******************************** Billing Address:***** ********* ************************************************************************************************************* Return Case #s:Case #****** Case # ****** Issue:contacted your company via the website a few days ago regarding either an exchange or refund and was assigned Case #****** but have not received a response likely due to the holidays.Please let me know how I may either exchange for a different pajama jeans (preferred to avoid restocking fee). I received REGULAR FIT Medium in Indigo Wash as a gift and would like to exchange for SLIM FIT Medium in the same Indigo Wash). If the Slim Fit is unavailable, I would like to return the product for a refund back to the original payment method that my nephew purchased your clothing. If you have already received my original contact email, please provide me with further ************* Information: (Gift Recipient)****** ***** *********************************** ************ ******************

  • Initial Complaint

    Date:01/21/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint. Super frustrated. Thank you. 

  • Initial Complaint

    Date:01/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company will not send me a return address label or tell me there address to do a return.

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, December 14th, my father purchased my holiday gift from pajamagram.Order #PG51413 in the amount of $38.85 The wrong item was sent (Youth 8 vs Women 2XL).On Thursday, the 26th, I used their website to request an exchange/refund. I receive an automatic email acknowledging the receipt of my inquiry. Since then, I have heard nothing back. My father even tried to follow up but has received no information. I tracked down a phone number that had "no available agents."At this point, we'd like a refund, but I don't dare to try to work through an exchange. Not a lot of money, but... when I noticed how many other disgruntled shoppers were commenting on their social media without so much as a reaction acknowledging any issues, I knew that Pajamagram wasn't going to help.

  • Initial Complaint

    Date:01/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.r. Perhaps a phone number would be an option and staff to handle the calls. I'm sorry I have to resort to the Better Business Bureau for assistance; I don't seem to be getting any cooperation / response (except via email that is only a one-way correspondence) from this company. Once the remaining items are received, I am requesting a paid in advance, return label with address to return all four items and to receive a full refund of my original order. To explain, my time if valuable too, a paid return label should be offered without me asking.

  • Initial Complaint

    Date:01/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint. I did follow up with them again on January 12th after I submitted my complaint to the BBB, but have not heard back.  My grandmother has still not received the item that I purchased, and I never received shiping details to confirm if the item was sent let alone where it was sent to. I would like the BBB's assistance in contacting Pajamagram and getting a refund for the $94.35 as the service provider never provided me with the service that I paid for. Thank you and God Bless the Better Business Bureau!

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Robe for Christmas 12/25/24. Was too big and have tried calling every day since that day to exchange or return only to get a recording saying there are no live agents available and to call back on the next business day. I have also emailed them and have received no response back

The PajamaGram Company is NOT a BBB Accredited Business.

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