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Business Profile

Sightseeing Tours

Sojourn Bicycling & Active Vacations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sightseeing Tours.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/29/23 initial contact and agreed to purchase of a used E-bike - Specialized 4/17/24 - bike was delivered, as agreed up.to ***'s Pro Bike Shop -for assembly 4/18/24 - was informed that bike was severely damaged, photos were taken and sent to *************** of Sojourn Claim was submitted by *** for return of damaged bike. Claim approved and bike was shipped back on approximately 4/26/24 4/29/24 - spoke with *************** who stated he had another Specialized bike and could send out yet another bike. Agreed to try another bike . It was mentioned that I would not receive this bike until approximately 6/14/24.7/01/24 - contacted ***************, again, as I still had not received the bike. He emailed me that I should receive by7/15-7/16/24 7/02/24 - heard from ***************, said bike would be shipped out 7/12/24 7/19/24 - bike arrived at ***'s bike shop - AGAIN damaged 7/23/24 - *************** contacted ***** and asked for new pictures of damaged bike. Stated the "box was boxed super well. That there were some blemishes on the bike and the tires may be slightly worn as it is a used bike"7/24/24 - contacted *************** and stated that I was looking at a full refund and at this point I am not willing or able to invest more money into this bike purchase. 8/03/24 - neither myself or ***** from the bike shop have heard back from ***.I certainly want this over and done with - I have waited with a great deal of patience.8/3/24 - stopped at ***'s Bike shop. Bike is packaged and ready to return. ***** has sent updated pictures of bike damaged and as of this date he has heard nothing from ***************, Sojourn Biking.

    Business Response

    Date: 08/05/2024

    The customer has been informed to return the merchandise for a full refund of $1850. She paid $242 for shipping.

    Customer Answer

    Date: 08/07/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Sojourn Bicycling & Active Vacations is NOT a BBB Accredited Business.

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